Most of this support is conducted via telephone, chat and email. • Provide on-site technical ... May be required to assist in providing litigation support (expert witness). • Submit regular ...
Most of this support is conducted via telephone, chat and email. • Provide on-site technical ... May be required to assist in providing litigation support (expert witness). • Submit regular ...
Intake & Marketing Specialist
Baton Rouge, LA · Hybrid
$17 - $22.75/hr
Please do not reach out through our website's contact information (telephone, email, or web chat ... Administrative Support: Assist with data entry, CRM updates, and communication support as needed.
Intake & Marketing Specialist
Baton Rouge, LA · Hybrid
$17 - $22.75/hr
Please do not reach out through our website's contact information (telephone, email, or web chat ... Administrative Support: Assist with data entry, CRM updates, and communication support as needed.
Intake & Marketing Specialist
Baton Rouge, LA · On-site
$14 - $18.75/hr
Please do not reach out through our website's contact information (telephone, email, or web chat ... Administrative Support: Assist with data entry, CRM updates, and communication support as needed.
Intake & Marketing Specialist
Baton Rouge, LA · On-site
$14 - $18.75/hr
Please do not reach out through our website's contact information (telephone, email, or web chat ... Administrative Support: Assist with data entry, CRM updates, and communication support as needed.
Training Development and Delivery * Assist in developing and maintaining reference materials for ... Identify opportunities for continuous training improvements Call/Chat/Email/ OnVUE /Other ...
Training Development and Delivery * Assist in developing and maintaining reference materials for ... Identify opportunities for continuous training improvements Call/Chat/Email/ OnVUE /Other ...
Construction Manager 3
Lakeland, LA · On-site
... through chat and channels, document sharing, and coordination with distributed project teams ... Represent the Company in project meetings, assist in any labor negotiations/strategy meetings, etc.
Construction Manager 3
Lakeland, LA · On-site
... through chat and channels, document sharing, and coordination with distributed project teams ... Represent the Company in project meetings, assist in any labor negotiations/strategy meetings, etc.
Account Manager
Baton Rouge, LA · On-site
... lines. Assist with gathering underwriting information and preparing submission materials ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...
Account Manager
Baton Rouge, LA · On-site
... lines. Assist with gathering underwriting information and preparing submission materials ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...
Part Time Key Holder - Cotton On Mall Of Louisiana
Baton Rouge, LA · On-site
$14 - $17/hr
Let's chat! Born in Australia, loved around the world. At Cotton On, we know good style goes well ... Process sales transactions accurately and efficiently * Assist in inventory control, restocking ...
Part Time Key Holder - Cotton On Mall Of Louisiana
Baton Rouge, LA · On-site
$14 - $17/hr
Let's chat! Born in Australia, loved around the world. At Cotton On, we know good style goes well ... Process sales transactions accurately and efficiently * Assist in inventory control, restocking ...
... lines. Assist with gathering underwriting information and preparing submission materials ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...
Quick apply
... lines. Assist with gathering underwriting information and preparing submission materials ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...
Account Manager
Baton Rouge, LA · On-site
... lines. Assist with gathering underwriting information and preparing submission materials ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...
Account Manager
Baton Rouge, LA · On-site
... lines. Assist with gathering underwriting information and preparing submission materials ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...
Account Manager
Baton Rouge, LA · On-site
... lines. Assist with gathering underwriting information and preparing submission materials ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...
Account Manager
Baton Rouge, LA · On-site
... lines. Assist with gathering underwriting information and preparing submission materials ... The Company does not (a) interview prospective candidates via instant message or group chat; (b ...
Chat Assistant information
What is a chat assistant?
Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.
What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?
To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.
What are some common challenges chat assistants face when handling multiple conversations simultaneously?
Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.
What is the difference between Chat Assistant vs Customer Service Representative?
| Aspect | Chat Assistant | Customer Service Representative |
|---|---|---|
| Credentials | Minimal; often high school diploma or equivalent | High school diploma or higher; some roles may require specific training |
| Work Environment | Online, remote, or call center settings | Call centers, retail, or office settings, often in person or via phone |
| Industry Usage | Customer support, e-commerce, tech companies | Retail, telecom, banking, and various service industries |
| Primary Tasks | Responding to customer inquiries via chat, providing information, troubleshooting basic issues | Handling customer inquiries via phone or in person, resolving complaints, processing transactions |
While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.
How do you become a chat assistant?
To become a chat assistant, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.
How much do chat assistants make?
Chat assistants typically earn between $10 and $20 per hour, depending on experience, employer, and location. Some roles may offer additional incentives or flexible schedules, especially for remote work or part-time positions.
What are the most commonly searched types of Chat jobs in Baton Rouge, LA?
The most popular types of Chat jobs in Baton Rouge, LA are:
What are popular job titles related to Chat Assistant jobs in Baton Rouge, LA?
For Chat Assistant jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Chat Assistant jobs in Baton Rouge, LA look for?
The top searched job categories for Chat Assistant jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Chat Assistant jobs?
Cities near Baton Rouge, LA with the most Chat Assistant job openings:
Full-time
Posted 26 days ago
Key responsibilities
Provide remote technical support regarding product installation and service issues through a CRM system via telephone, chat, and email.
Provide on-site technical support for product installation and service issues through direct interaction.
Assist in developing Gemaire customers by explaining proper product installation, service, diagnostic methods, and best practices.
Job description
Duties and Responsibilities:
• Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email.
• Provide on-site technical support regarding product installation and service issues through personal direct interaction.
• Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices.
• May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines.
• Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open house events.
• Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives, especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases.
• Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire.
• Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness).
• Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.
• Perform other duties as required to meet the overall goals and objectives of Gemaire.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
• HVAC technical service skills typical of minimum 5 years direct industry experience
• Excellent verbal and written communication skills
• Computer literate, proficient with Microsoft office suite.
• Some overnight travel required
• Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1-year period).
Preferred Qualifications
• NATE CHP (Certified HVAC Professional) certification preferred
Experience: 5 Years HVAC technical service skills typical of minimum 5 years direct industry experience
Physical Demands Demand Frequency
Sedentary - Lifting 0-10 pounds Occasional
Light Lifting - 10-20 pounds Occasional
Moderate Lifting - 20 to 50 pounds Never
Heavy Lifting - 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Frequent
Stooping Occasional
Kneeling Occasional
Repeated Bending Occasional
Climbing Occasional
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Occasional
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other - Talk, Drive, visit customers etc. Frequent
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role primarily provide product technical support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.
• Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email.
• Provide on-site technical support regarding product installation and service issues through personal direct interaction.
• Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices.
• May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines.
• Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open house events.
• Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives, especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases.
• Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire.
• Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness).
• Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance.
• Perform other duties as required to meet the overall goals and objectives of Gemaire.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
• HVAC technical service skills typical of minimum 5 years direct industry experience
• Excellent verbal and written communication skills
• Computer literate, proficient with Microsoft office suite.
• Some overnight travel required
• Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1-year period).
Preferred Qualifications
• NATE CHP (Certified HVAC Professional) certification preferred
Experience: 5 Years HVAC technical service skills typical of minimum 5 years direct industry experience
Physical Demands Demand Frequency
Sedentary - Lifting 0-10 pounds Occasional
Light Lifting - 10-20 pounds Occasional
Moderate Lifting - 20 to 50 pounds Never
Heavy Lifting - 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Frequent
Stooping Occasional
Kneeling Occasional
Repeated Bending Occasional
Climbing Occasional
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Occasional
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other - Talk, Drive, visit customers etc. Frequent
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role primarily provide product technical support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction.
About Acme Refrigeration
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Baton Rouge, LA, US
Year founded
1945