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Chat Assistant Jobs in Alaska (NOW HIRING)

GCI

Lead Network Support Technician

Anchorage, AK · On-site +1

Provide technical support and customer education, via inbound calls, chat, in writing, instant ... Provide technical assistance, certify that procedures are followed, provide training, assist in ...

TNAA

Operating Room (OR) Registered Nurse RN

Anchorage, AK · On-site

$63.20/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... As an OR Travel Nurse, you will assist physicians and medical staff in caring for surgical patients ...

TNAA

Operating Room (OR) Registered Nurse RN

Anchorage, AK · On-site

$62.35/hr

With Wanderly you can chat and apply to any agency with Wanderly's Universal Application, below are ... As an OR Travel Nurse, you will assist physicians and medical staff in caring for surgical patients ...

Microcom

Sales

Soldotna, AK · On-site

Core Duties and Responsibilities · Consistently display a positive, professional, friendly, and high energy willingness to assist customers through in-person, video, chat or telephone interactions.

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All JobsChat JobsChat Assistant JobsChat Assistant Jobs in Alaska

Chat Assistant information

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

How do you become a chat assistant?

To become a chat assistant, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms. Training is often provided by the employer to familiarize new hires with company-specific tools and protocols.

How much do chat assistants make?

Chat assistants typically earn between $10 and $20 per hour, depending on experience, employer, and location. Some roles may offer additional incentives or flexible schedules, especially for remote work or part-time positions.

What are the most commonly searched types of Chat jobs in Alaska?

The most popular types of Chat jobs in Alaska are:

What are popular job titles related to Chat Assistant jobs in Alaska?

For Chat Assistant jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Chat Assistant jobs in Alaska look for?

The top searched job categories for Chat Assistant jobs in Alaska are:

Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in Alaska as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 21% Part Time, 2% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Lead Network Support Technician

GCI

Anchorage, AK • On-site, Remote

Full-time

Re-posted 15 days ago

Job description


$2,500 Hiring Bonus!
*Candidates must reside within 50 miles of Anchorage, Alaska
GCI's Network Support Technician Lead will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support.Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
  • Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner.
  • Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required.
COMPETENCIES:
  • ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
  • COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
    • Ability to interact with a wide variety of business, operations, and technical staff.
  • COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
    • Demonstrated good verbal and written communication skills.
    • Ability to explain technical activities to customers.
  • COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
  • CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
    • Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills.
  • RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
  • RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
    • Demonstrated administrative and organizational skills.
    • Ability to accurately document procedures and technical processes.
    • Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment.
    • General understanding of Information Technology.
  • SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  • Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
    • Knowledge and operating skills in mainstream operating systems.

Additional Job Requirements:
This is a lead role within the Network Support Technician discipline. Responsible for mentoring and supporting junior technicians. Assign and coordinate event management, ensuring timely notifications; assign work tasks to junior technicians. Provide technical assistance, certify that procedures are followed, provide training, assist in escalations, and troubleshoot to resolve issues. Provide directions on procedures for installation, configuration, and best practices following department guidelines. Must have the ability to work on the most complex task escalations. Complete assignments on time with little to no assistance under minimal supervision.
Essential Duties:
  • Tier I Support:
  • First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Gather information to address Tier II and Tier III issues where solutions (processes and procedures) have already been documented.
  • Tier II Support:
  • First point of contact for escalation. Provide guidance and instructions to Tier I support to diagnose and resolve. Take ownership of incidents where subject matter expertise and experience is required for diagnosis. High percentage of resolving break / fix events, troubleshooting, software installations, and hardware repair. Ability to solve known issues, escalate new issues. Mentor and support junior technicians.
  • Tier III Support
  • Troubleshooting, configuration, administrator, and an expert in one or more of the technologies that include the repair of server, network, infrastructure, email, file shares, and other network infrastructure issues. Functions as a subject matter expert (SME), for solving difficult issues, mentor junior technicians and support management.

Additional Competencies:
  • Outstanding verbal and written communication skills.
  • Exceptional customer service skills
  • Ability to work independently and as a member of a team.
  • Knowledge and operating skills in legacy and mainstream operating systems.
  • Advanced understanding of Information Technology.
  • Advanced technical skills to support platforms and the complexity of customer networks.
  • Video conferencing technology and wireless access point troubleshooting experience is preferred.

Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
  • High School diploma or equivalent.
  • Minimum of five (5) years of combined work experience in technical customer service, helpdesk, LAN/WAN Networking, Telecommunications. *

Preferred:
  • Associate degree in telecommunications, computer science, electronics or relevant field.
  • Experience/knowledge of LAN / WAN Networking.
  • Microsoft, ITIL, CompTIA, Cisco certifications.
  • Telecommunications experience.
  • Other telecom industry or job specific certifications.

DRIVING REQUIREMENTS:
  • This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
  • Work is primarily sedentary, requiring daily routine computer usage.
  • Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
  • Ability to accurately communicate information and ideas to others effectively.
  • Physical agility and effort sufficient to perform job duties safely and effectively.
  • Ability to make valid judgments and decisions.
  • Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
  • Must work well in a team environment and be able to work with a diverse group of people and customers.
  • Virtual workers must comply with remote work policies and agreements.

Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

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