Chat Assistant Jobs in Alabama (NOW HIRING)

Columbia Southern University Job Description
Job Title: Enrollment Specialist I Department: Student Accounts Reports to: Supervisor
Department: Student Accounts
FLSA: Non-exempt
Hours: Monday through Thursday 8:00 AM to 5:00 PM (CT) Onsite, and Friday 8:00 AM to 3:00 PM (CT) Remote (extended hours when requested)
Location: Orange Beach, AL/ Hybrid
Last Updated: July 28, 2026
Job Summary
The Enrollment Specialist is responsible for processing pending and received enrollments and preparing packages for non-financial aid students.
Essential Job Tasks: Additional duties may be assigned
• Processes enrollments and packages daily, and updates accounts as required.
• Research and communicate accurate information via phone, text, email, and chat to students the necessary information regarding their account.
• Provide proper documentation, contact notes, and follow-up needs within the student file.
• Provide excellent customer service both internally and externally.
• Consistently available for phone rotation and chat.
• Provide departmental backup as needed.
• Assist students with enrollments by submitting an enrollment for the student or by communicating step-by-step procedures on submitting an enrollment online.
• Promotes, maintains, and enhances workplace culture within the Department of Student Accounts and the university.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, & Abilities
Knowledge
• English Language - Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Academic Processes - Knowledge of university guidelines, course descriptions, and academic terminology
• Clerical - Knowledge of office administrative procedures, including word processing, managing files and records, typing, and other office procedures
• Computer - Knowledge of basic computer processes, including word processing, web browsing, and Microsoft Office, including Basic Microsoft Excel
• Mathematics - Knowledge of basic mathematics
Skills
• Critical Thinking - Uses logic and reasoning to look at different types of information to make conclusions and work through problems
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents
• Research - Locates key facts and information to learn more about different types of information
• Interpersonal Skills - Communicates and interacts with people effectively while being aware of social perceptions
• Time Management - Manages one's own time to accomplish assigned tasks
• Attention to Detail - Thoroughness and accuracy when accomplishing a task, ensuring all aspects are reviewed
Abilities
• Written Comprehension - The ability to read and understand information and ideas presented in writing
• Written Expression - The ability to communicate information and ideas in writing so others will understand
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand
• Selective Attention (Vigilance) - The ability to concentrate on a task over a period of time without being distracted
Education & Experience
High school diploma or the equivalent.
Equipment Used
• Office equipment, including computers, telephones, and printers
• Software used includes Microsoft Word, Excel, Adobe, Outlook, Anthology, Chat Beacon, RingCentral, and internal database software.
• Reliable and secure internet is required for this position.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position is remote and should
have an established office with secure and reliable internet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
There are no supervisory responsibilities for this position.
Pay Transparency Statement
In accordance with applicable state and local pay transparency laws, applicants who reside in a jurisdiction with designated pay transparency requirements and for whom this position is available on a remote basis may be entitled to receive additional information regarding the compensation range and benefits associated with this role. Such information will be provided upon request, as required by law. Please contact CSU-Recruiting@columbiasouthern.edu.