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Chat Assistance Agent Jobs (NOW HIRING)

speakit

Italian Customer Care Agent | E-Commerce

$15.75 - $21.25/hr

As an Italian Customer Care Agent, you will be the primary point of contact for our client's Italian-speaking customers, providing support and assistance via email, chat and phone. Your goal will be ...

speakit

Dutch Customer Care Agent | E-commerce

$15.75 - $21.25/hr

As a Dutch Customer Care Agent, you will be the primary point of contact for our client's Dutch-speaking customers, providing support and assistance via email, chat, and phone. Your goal will be to ...

Alabama One Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site +1

$14.50 - $19.75/hr

Description Various/Hybrid Description The Contact Center Agent provides assistance and guidance ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Alabama ONE Credit Union

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

Various/Hybrid Description The Contact Center Agent provides assistance and guidance for members in ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$14.50 - $19.75/hr

Various/Hybrid Description The Contact Center Agent provides assistance and guidance for members in ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Alabama ONE

Contact Center Agent I

Tuscaloosa, AL · On-site

$15 - $20.50/hr

Various/Hybrid Description The Contact Center Agent provides assistance and guidance for members in ... Utilize phone system, text, chat, and secure messaging systems to assist members with a wide ...

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

... assistance to Federal annuitants during Open Season and throughout Pre- and Post-Open Season ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

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Chat Assistance Agent information

What is a chat assistance agent?

Chat Assistance Agents are customer service professionals who provide support to customers via online chat platforms. Their main responsibilities include answering questions, resolving issues, and guiding users through processes in real time. They typically work for companies in various industries, helping to ensure a positive customer experience through efficient and friendly communication. Chat Assistance Agents must have strong written communication skills, patience, and the ability to handle multiple conversations simultaneously. This role often requires familiarity with customer support software and a basic understanding of the products or services offered by their employer.

What are the key skills and qualifications needed to thrive as a chat assistance agent?

To thrive as a Chat Assistance Agent, you need excellent written communication, problem-solving abilities, and a strong customer service orientation, usually supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, adaptability, and the ability to multitask help agents provide timely and empathetic support to diverse customers. These skills are crucial for delivering efficient, high-quality service and maintaining customer satisfaction in a fast-paced digital environment.

What are some common challenges faced by chat assistance agents, and how can they effectively manage high volumes of customer inquiries?

Chat Assistance Agents often encounter high volumes of simultaneous customer inquiries, especially during peak hours or product launches. Managing multiple chats requires strong multitasking skills, quick problem-solving, and the ability to prioritize urgent issues. Utilizing pre-written templates, staying organized with digital tools, and maintaining clear, concise communication can help agents respond efficiently without sacrificing quality. Regular team check-ins and knowledge-sharing sessions also support agents in handling complex queries and staying updated on new information.

What cities are hiring for Chat Assistance Agent jobs?

Cities with the most Chat Assistance Agent job openings:

What states have the most Chat Assistance Agent jobs?

States with the most job openings for Chat Assistance Agent jobs include:

What are popular job titles related to Chat Assistance Agent jobs?

For Chat Assistance Agent jobs, the most frequently searched job titles are:

Chat Assistance Agent jobs near you

Contact Center Agent - Digital Support (Chat, Email, SMS)

Remote

Advance Auto Parts, Inc.
Motor Vehicle and Motor Vehicle Parts Wholesalers • 10K+ employees
Learn more about Advance Auto Parts, Inc.external

$15.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Job Description
Overview:
The Digital Support Agent provides customer assistance through non-voice channels, including chat, email, and SMS. This role emphasizes written communication, multitasking, and delivering accurate, timely responses across multiple platforms.
Key Responsibilities:
  • Respond to customer inquiries via chat, email, and SMS with clarity, professionalism, and empathy.

  • Guide customers through online shopping, troubleshooting website issues, and resolving post-order concerns.

  • Manage multiple conversations simultaneously while maintaining quality and accuracy.

  • Document all interactions in the case management system and follow up on outstanding issues.

  • Meet or exceed performance goals for response time, resolution accuracy, and customer satisfaction.

  • Notify business partners of website errors and collaborate on issue resolution.

  • Leverage AI tools and real-time assist features to enhance service delivery.

Required Skills & Qualifications:
  • Excellent written communication skills with attention to tone and grammar.

  • Ability to multitask across multiple digital channels effectively.

  • Strong problem-solving skills and detail orientation.

  • Typing speed of at least 30 WPM for rapid response handling.

  • Comfort with technology and ability to learn new systems quickly.

  • Prior experience in chat/email support preferred.

Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.
Education and/or Experience
  • High school diploma or General Education Degree (GED); and

  • Minimum of 2 years related experience and/or training or equivalent combination of education and experience

  • Call Center or Customer Service experience preferred but not required

  • French/English or Spanish/English desired but not required

  • Automotive Knowledge desired but not required

Supervisory Responsibilities:
  • None

Certificates, Licenses, Registrations:
  • None Required, ASE preferred

What does Advance have to offer you?
  • 401k Retirement Savings Plan with competitive company match

  • Paid Time Off and Sick Time

  • Special Recognition awards

  • Opportunity for growth and promotion

  • Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator

  • Employee Discount Program

  • Health, Dental, Vision and Prescription Drug Insurance

  • Health Savings Account

  • Medical and Dental Flexible Spending Accounts

  • Employee Assistance Program

  • Company paid Life insurance

  • Company paid short & long term disability insurance

  • Annual increase based on performance

  • Positive work environment

  • Team Member Networks available

  • Volunteer Opportunities

  • Military Leave, Jury Duty and Bereavement Pay

  • Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave

  • Visit our benefits website to view the many other benefits we offer: https://www.advanceautoparts.jobs/en-US/page/benefits

Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.
Compensation Range
The good faith estimate for this role is between 14.25 USD and 19.00 USD per hour for a new team member.
The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:
https://jobs.advanceautoparts.com/us/en/benefits
California Residents click below for Privacy Notice:
https://jobs.advanceautoparts.com/us/en/disclosures
Advance Auto Parts logo

About Advance Auto Parts

Sourced by ZipRecruiter

At Advance Auto Parts we have a passion for YES. Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.

Industry

Motor vehicle and motor vehicle parts wholesalers, retail, internet and it and elementary and secondary schools

Company size

10,000+ Employees

Headquarters location

Raleigh, NC, US

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