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Chat Agent Jobs in Clinton, MD (NOW HIRING)

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Contact Center Agent At Immersion Consulting, we're driven by a simple mission: deliver meaningful ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Immersion Consulting, LLC

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Pella Mid-Atlantic, Inc.

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

Pella Mid-Atlantic Contact Center Agent Pella Mid-Atlantic is the area's leading distributor of ... Interact with customer online inquiries via web chat function. * Complete Daily Data Entry for ...

Pella Mid-Atlantic

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a ... Interact with customer online inquiries via web chat function. * Complete Daily Data Entry for ...

Pella Mid-Atlantic

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

The Contact Center Agent will be the first touch point for Pella Mid-Atlantic customers offering a ... Interact with customer online inquiries via web chat function. * Complete Daily Data Entry for ...

Vylla Home

Real Estate Agent

Arlington, VA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ...

Vylla Home

Real Estate Agent

Arlington, VA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ...

Brivo

Technical Support Agent (Access)

Bethesda, MD · On-site

$19/hr

Technical Support Agent (Access) Department: Technical Support Employment Type: Full Time Location ... Accepting support requests from several channels (chat, phone, email) * Effective management of ...

System One

GENAI CCAS Application Developer

Washington, DC · Remote

$56.23 - $62/hr

Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences. * Implement S3-based call and chat transcript storage with encryption, lifecycle ...

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All JobsChat Agent JobsChat Agent Jobs in Clinton, MD

Chat Agent information

See Clinton, MD salary details

$5

$17

$24

How much do chat agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for chat agent in Clinton, MD is $17.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.13 per hour, depending on experience, location, and employer.

What is a chat agent?

Chat Agents are customer service professionals who assist customers through online chat platforms. They handle inquiries, provide information about products or services, troubleshoot issues, and resolve customer concerns in real time. Chat Agents typically work for businesses in industries like e-commerce, technology, and telecommunications. Their main goal is to ensure customer satisfaction by delivering quick and accurate responses through text-based communication.

What does a chat agent do?

A chat agent works with customers to answer questions and provide real-time support for their concerns. In this career, you may work strictly with sales or troubleshoot technical issues. Your responsibilities include responding quickly through live chat and providing courteous and professional customer service. Your duties also typically involve email communication for following up with help tickets. You often train users on the correct use of a product or help them do minor repairs on their own. As a chat agent, you usually work in an office or call center with other team members.

What are the key skills and qualifications needed to thrive as a chat agent?

To thrive as a Chat Agent, you need excellent written communication skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and typing proficiency are typically required. Patience, active listening, and adaptability help build rapport and efficiently address diverse customer concerns. These skills are crucial for delivering prompt, accurate, and positive customer experiences in a digital environment.

How does a chat agent typically collaborate with other departments to resolve customer inquiries?

Chat Agents often act as the first point of contact for customers, but resolving certain inquiries may require close collaboration with other departments, such as technical support, billing, or sales. It's common for Chat Agents to escalate complex issues or coordinate with subject matter experts to ensure customers receive accurate and timely solutions. Effective communication and documentation are key, as agents must relay customer concerns clearly and follow up on the status of escalated cases. This collaborative environment helps build a supportive team culture and ensures high-quality customer service.

What is the difference between Chat Agent vs Customer Service Representative?

AspectChat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentOnline, remote or call center settings, primarily via chat platformsCall centers, retail stores, or office settings, via phone or in person
Industry UsageCommon in e-commerce, tech support, and online services

Chat Agents primarily handle customer inquiries through online chat platforms, focusing on quick, written communication. Customer Service Representatives may work via phone, in person, or chat, providing broader support. While both roles require strong communication skills, Chat Agents specialize in digital, text-based interactions, often in online environments, whereas Customer Service Reps may handle a wider range of customer issues across multiple channels.

How do you become a chat agent?

To become a chat agent, candidates typically need strong communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer after hiring.
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The most popular types of Chat Agent jobs in Clinton, MD are:

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The top searched job categories for Chat Agent jobs in Clinton, MD are:

What cities near Clinton, MD are hiring for Chat Agent jobs?

Cities near Clinton, MD with the most Chat Agent job openings:

Chat Agent jobs near you
Infographic showing various Chat Agent job openings in Clinton, MD as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,460 per year, or $17 per hour.

Contact Center Agent

Immersion Consulting

Annapolis, MD • On-site

$16 - $21.75/hr

Other

Re-posted 15 days ago

Job description

Contact Center Agent

At Immersion Consulting, we're driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience, operational excellence, and innovative problem-solving. We rely on talented people to make that possible. Our teams are collaborative, mission-focused, and committed to helping others. The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional growth.

Contact Center Agents are responsible for providing timely, accurate, and customer-focused assistance to Federal annuitants during Open Season and throughout Pre- and Post-Open Season periods. Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries related to FEHB, PSHB, and FEDVIP programs.
  • Process address changes, enrollment changes, cancellation/suspension requests, and other Open Season transactions.
  • Utilize secure systems to enter and update customer information.
  • Provide accurate guidance based on OPM-provided scripts, plan information, and regulatory requirements.
  • Use IVR, web chat, email, and other technology solutions to support customer interactions.
  • Escalate complex cases or special handling situations per contract guidelines.
  • Maintain confidentiality and comply with privacy and security requirements (FISMA, HIPAA, NIST).
  • Meet performance metrics such as Average Speed of Answer, customer satisfaction scores, and accuracy standards.

Requirements

  • High school diploma and 0–2 years of contact center or customer service experience.
  • Strong communication and problem-solving skills.
  • Ability to work in a high-volume, time-sensitive environment

Apply