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Chargeback Jobs in Dallas, TX (NOW HIRING)

Deluxe

Chargeback Analyst II

Fort Worth, TX

The Chargeback Specialist II will work all card brands (Amex/Visa/MC & Discover, Pin Debit) and understand the rules and regulations within each card brand. Level 2 will handle escalated calls ...

Drunix Solution Inc

SAP SD Consultant

Dallas, TX · On-site

SAP SD with Vistex Deductions OR Vistex Chargebacks Dallas, TX (On-site) : Ability to lead design, configuration and support Vistex Chargebacks and Rebates. Life science industry experience. Must ...

New

AXS

Payment Reconciliation Coordinator

Frisco, TX

Track chargeback activity and support KPI reporting, including status updates and trend monitoring. * Assist with chargeback and payment dispute reconciliation in coordination with Finance and ...

AXS

Payment Reconciliation Coordinator

Frisco, TX · On-site

Track chargeback activity and support KPI reporting, including status updates and trend monitoring. * Assist with chargeback and payment dispute reconciliation in coordination with Finance and ...

Genpact

Call Center Analyst

Plano, TX · On-site

Perform operational activities related to fraud detection, fraud investigations, credit risk, collections, disputes, chargebacks, account security, customer authentication, and other risk management ...

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Chargeback information

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$14

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$28

How much do chargeback jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for chargeback in Dallas, TX is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $26.15 per hour, depending on experience, location, and employer.

What is a chargeback?

A Chargeback job typically involves reviewing and processing disputed transactions on behalf of a company, usually in the financial, banking, or e-commerce sectors. Chargeback specialists investigate claims from customers who request refunds due to fraud, billing errors, or dissatisfaction. They analyze transaction details, gather evidence, and communicate with payment processors or banks to resolve disputes. The role requires strong attention to detail, knowledge of payment processing systems, and compliance with financial regulations. Effective dispute resolution helps minimize financial losses and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive in the chargeback position, and why are they important?

To thrive in a Chargeback role, you need strong analytical skills, attention to detail, and knowledge of payment processing or financial operations, typically supported by experience in banking or e-commerce environments. Familiarity with chargeback management platforms, dispute resolution systems, and payment network regulations (such as Visa and Mastercard rules) is often required. Excellent communication, problem-solving, and organizational skills help you stand out by ensuring effective collaboration with merchants, banks, and customers. These skills are essential for accurately assessing disputes, minimizing financial losses, and maintaining positive professional relationships.

What are the common challenges faced in a chargeback role, and how are they handled?

One common challenge in a Chargeback position is managing a high volume of complex dispute cases within tight deadlines, which requires strong organization and prioritization skills. You may also need to interpret ambiguous documentation and apply evolving payment network rules to resolve claims accurately. Successful chargeback specialists work closely with internal teams such as fraud prevention and customer service, as well as external partners like banks and payment processors, to gather evidence and reach fair outcomes. Over time, this experience can open doors to advanced roles in risk management, compliance, or financial operations.

How to become a chargeback analyst?

To become a chargeback analyst, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in finance, accounting, or a related field. Relevant skills include attention to detail, knowledge of payment processing systems, and familiarity with dispute management tools. Gaining experience in fraud prevention, customer service, or financial analysis can also improve job prospects.

What are the most commonly searched types of Chargeback jobs in Dallas, TX?

The most popular types of Chargeback jobs in Dallas, TX are:

What are popular job titles related to Chargeback jobs in Dallas, TX?

For Chargeback jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Chargeback jobs in Dallas, TX look for?

The top searched job categories for Chargeback jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Chargeback jobs?

Cities near Dallas, TX with the most Chargeback job openings:

Chargeback jobs near you
Infographic showing various Chargeback job openings in Dallas, TX as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 79% Physical, 7% Hybrid, and 14% Remote job distribution, with an average salary of $43,605 per year, or $21 per hour.

Chargeback Analyst II

Deluxe Corporation

Fort Worth, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Deluxe rating

7.9

Company rating: 7.9 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

9th of 21 rated payment service providers

Job description

Why Join Us
Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.
  • We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
  • We offer competitive benefits starting on day one, designed to support your life both in and out of work.
  • 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities:
The Chargeback Specialist II will work all card brands (Amex/Visa/MC & Discover, Pin Debit) and understand the rules and regulations within each card brand. Level 2 will handle escalated calls & review escalated cases from the level 1 role. Level 2 will be responsible for training new team members on the daily tasks.
  • Work chargeback cases from start to finish which includes, merchant notification of the chargeback, gathering the required information for the dispute category code, reviewing documentation to make a sound educated decision and representing the case to the card brand. Communicating the outcome of the case back to the merchant/sales office when necessary.
  • Manage relationships with merchants & sales offices by answering incoming e-mails and calls. Educate merchants & sales offices on chargebacks and the rules and regulations of the card brand.
  • Monitor escalated cases/calls from Level 1
  • Manage all pre-arbitration / arbitration cases received from the Visa, MC, Discover, Pin Debit
  • Daily settlement (Incoming/aging/resolution & balancing numbers for the department daily)

Basic Qualifications:
  • HS/GED and 2 years or Associate's and 0 years
  • Must be 18 years of age or older
  • Customer Service experience
  • Excel and Word experience

Preferred Qualifications:
  • 2 years in Chargebacks or related field
  • Highly organized and detailed oriented
  • Ability to respond to stressful situations (calls/emails) effectively & maintain a level of professionalism
  • Possess a high level of integrity & maintain confidentiality.
  • Strong verbal and written skills
  • Analyze information to make sound decisions based on the card brands rules and regulations

Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
  • Healthcare (Medical, Dental, Vision)
  • Paid Time Off, Volunteer Time Off, and Holidays
  • Employer-Matched Retirement Plan
  • Employee Stock Purchase Plan
  • Short-Term and Long-Term Disability
  • Infertility Treatment, Adoption and Surrogacy Assistance
  • Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .

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