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Chargeback Jobs in Massachusetts (NOW HIRING)

Medasource

Sr Research Administrator

Brookline, MA · On-site

$43 - $49/hr

Manage complex research portfolios for multiple laboratories, including federal, industry, foundation, donor, institutional, chargeback, and clinical trial funding sources * Lead and oversee all ...

OOFOS

Customer Compliance Specialist

Braintree, MA · On-site

By proactively managing compliance programs, reducing chargebacks, optimizing processes, and identifying operational improvements, this role helps protect revenue, strengthen customer relationships ...

Spindrift

Staff Accountant

Newton, MA · Hybrid

$65K - $75K/yr

Support the Sales team with customer-specific deduction reporting and chargeback documentation as needed. Reporting & Month-End Close Prepare and maintain the trade deduction aging schedule ...

Spindrift

Staff Accountant

Newton, MA · On-site

$60K - $79K/yr

Support the Sales team with customer-specific deduction reporting and chargeback documentation as needed. Reporting & Month-End Close * Prepare and maintain the trade deduction aging schedule ...

Spindrift

Staff Accountant

Newton, MA · On-site

$60K - $79K/yr

... chargebacks, and customer deductions are a core part of day-to-day operations. Responsibilities Reporting to the Accounting Supervisor, the Staff Accountant's primary responsibilities are: Trade ...

Trinity Health

Analyst Charge-RIO (Remote)

Springfield, MA · On-site +1

$21.52 - $32.28/hr

Employment Type: Full time Shift: Day Shift Description: Purpose Work Remote Position (Pay Range: $21.5178-$32.2766) Responsible for the data capture, analysis & reporting of data information to ...

Spindrift

Accounts Receivable (AR) Clerk

Newton, MA · On-site

$55K - $65K/yr

... chargeback management by organizing backup, communicating status, and helping ensure timely resolution and accurate accounting. · Assist with creating and processing credit memos and maintaining ...

Spindrift

Accounts Receivable (AR) Clerk

Newton, MA · On-site

$55K - $65K/yr

Support chargeback management by organizing backup, communicating status, and helping ensure timely resolution and accurate accounting. Assist with creating and processing credit memos and ...

Spindrift

Accounts Receivable (AR) Clerk

Newton, MA · On-site

$55K - $65K/yr

... chargeback management by organizing backup, communicating status, and helping ensure timely resolution and accurate accounting. • Assist with creating and processing credit memos and maintaining ...

Tandym Tech

Business Analyst - Model N

Cambridge, MA · On-site

Strong understanding of pharmaceutical pricing, government pricing, rebates, chargebacks, contract management, and revenue management processes * Experience gathering and documenting business ...

Servier

Associate Director, Trade & Distribution

Boston, MA · On-site

$169K - $204K/yr

Oversee daily chargeback adjudication and dispute resolution, ensuring systemic alignment between field activities and the Contract Management System (CMS) * Understand Gross-to-Net (GTN) mechanics ...

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Chargeback information

See Massachusetts salary details

$15

$23

$31

How much do chargeback jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for chargeback in Massachusetts is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $28.89 per hour, depending on experience, location, and employer.

What is a chargeback?

A Chargeback job typically involves reviewing and processing disputed transactions on behalf of a company, usually in the financial, banking, or e-commerce sectors. Chargeback specialists investigate claims from customers who request refunds due to fraud, billing errors, or dissatisfaction. They analyze transaction details, gather evidence, and communicate with payment processors or banks to resolve disputes. The role requires strong attention to detail, knowledge of payment processing systems, and compliance with financial regulations. Effective dispute resolution helps minimize financial losses and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive in the chargeback position, and why are they important?

To thrive in a Chargeback role, you need strong analytical skills, attention to detail, and knowledge of payment processing or financial operations, typically supported by experience in banking or e-commerce environments. Familiarity with chargeback management platforms, dispute resolution systems, and payment network regulations (such as Visa and Mastercard rules) is often required. Excellent communication, problem-solving, and organizational skills help you stand out by ensuring effective collaboration with merchants, banks, and customers. These skills are essential for accurately assessing disputes, minimizing financial losses, and maintaining positive professional relationships.

What are the common challenges faced in a chargeback role, and how are they handled?

One common challenge in a Chargeback position is managing a high volume of complex dispute cases within tight deadlines, which requires strong organization and prioritization skills. You may also need to interpret ambiguous documentation and apply evolving payment network rules to resolve claims accurately. Successful chargeback specialists work closely with internal teams such as fraud prevention and customer service, as well as external partners like banks and payment processors, to gather evidence and reach fair outcomes. Over time, this experience can open doors to advanced roles in risk management, compliance, or financial operations.

How to become a chargeback analyst?

To become a chargeback analyst, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in finance, accounting, or a related field. Relevant skills include attention to detail, knowledge of payment processing systems, and familiarity with dispute management tools. Gaining experience in fraud prevention, customer service, or financial analysis can also improve job prospects.

What are the most commonly searched types of Chargeback jobs in Massachusetts?

The most popular types of Chargeback jobs in Massachusetts are:

What are popular job titles related to Chargeback jobs in Massachusetts?

For Chargeback jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Chargeback jobs in Massachusetts look for?

The top searched job categories for Chargeback jobs in Massachusetts are:

Chargeback jobs near you
Infographic showing various Chargeback job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, 1% Temporary, and 3% Contract. Highlights an 77% Physical, 7% Hybrid, and 16% Remote job distribution, with an average salary of $48,141 per year, or $23.1 per hour.

Business Systems Analyst, Market Access Platforms

Boston, MA • On-site

Vrtx
See more jobs at Vrtxexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Job Description

General Summary

This role is an early-career technical position supporting software (Model N) used across pricing, contracting, market access, government spend transparency reporting, gross-to-net, revenue management, rebates, and chargeback processing. The individual will be a hands-on technical resource responsible for learning the functional and technical domain, executing software configuration changes, supporting platform enhancements, troubleshooting issues, and helping ensure systems operate reliably and in compliance with software development lifecycle and change management standards. The ideal candidate will have a technical degree, 2-4 years of experience in software or a related technical discipline, strong understanding of the software development lifecycle, and working knowledge of how AI and agentic AI can improve software delivery, testing, documentation, and operational support.

Key Responsibilities

  • Serve as a technical resource for Market Access and revenue management systems, including sell-side contracting software, Model N, global pricing management, government spend transparency reporting, gross-to-net, rebates, and chargeback processing platforms.

  • Execute hands-on software configuration changes, enhancement requests, defect fixes, data updates, testing support, and release activities across assigned platforms.

  • Rapidly learn the functional and technical domain of pricing, contracting, market access, revenue management, rebates, and chargebacks in the life sciences industry.

  • Translate documented requirements, user stories, defects, and support needs into technical configuration, system changes, test scenarios, and operational documentation.

  • Support the full software development lifecycle, including requirements intake, design, configuration, testing, deployment, validation, release management, and post-release support.

  • Work closely with internal technical teams, managed service providers, vendors, QA, compliance, and validation partners to deliver platform changes safely and effectively.

  • Troubleshoot system issues, analyze root causes, document findings, and implement approved fixes or configuration changes within established change control processes.

  • Maintain technical documentation, configuration records, test evidence, release notes, and support materials required for regulated systems and audit readiness.

  • Apply AI and agentic AI concepts to improve software development lifecycle activities, including requirements analysis, configuration support, testing, documentation, issue triage, and operational efficiency.

Knowledge, Skills, and Abilities

  • Strong understanding of the software development lifecycle (SDLC), including requirements, design, configuration, testing, deployment, release management, change control, and operational support.

  • Hands-on technical aptitude with the ability to learn enterprise software platforms, execute configuration changes, troubleshoot issues, and support system enhancements.

  • Ability to rapidly build functional and technical knowledge in pricing, contracting, market access, revenue management, gross-to-net, government reporting, rebates, and chargeback processes.

  • Working knowledge of AI and agentic AI concepts, with an interest in applying them to software delivery, testing, documentation, support, and productivity improvement.

  • Strong analytical and problem-solving skills, with the ability to investigate system behavior, identify root causes, and document clear technical findings.

  • Attention to detail and discipline in following system lifecycle, change management, testing, validation, and documentation requirements for regulated systems.

  • Ability to work effectively with technical teams, vendors, managed service providers, QA, compliance, validation, and support teams.

  • Clear written and verbal communication skills, with the ability to document technical changes, issues, test results, and release activities in a concise and accurate manner.

  • Comfort operating in a fast-paced environment where priorities, systems, and business processes continue to evolve.

Education and Experience

  • Bachelor's degree in computer science, information systems, engineering, data science, or another technical discipline; equivalent technical experience may be considered.

  • Typically requires 2-4 years of experience in software development, enterprise systems, technical configuration, systems analysis, data, or a related technical discipline.

  • Experience working within the software development lifecycle, including requirements, configuration, testing, release management, change control, documentation, and production support.

  • Exposure to enterprise software platforms, configuration-driven applications, integrations, reporting tools, or data management processes is preferred.

  • Exposure to Model N, sell-side contracting, government spend transparency reporting, gross-to-net, revenue management, rebates, or chargeback processing is preferred but not required.

  • Interest in life sciences commercial operations, market access technology, regulated systems, and the technical platforms that support revenue management processes.

  • Demonstrated understanding of AI and agentic AI concepts and how they can be applied to improve software development, testing, documentation, support, and delivery efficiency.

#LI-HYBRID

Pay Range:

$104,000 - $156,000

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com

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