Charge Management Coordinator Jobs (NOW HIRING)

JOB SUMMARY
The RFP Response Team serves as a liaison between corporate and consortia accounts and Choice Hotels properties to help drive revenue and maximize midweek business. The RFP Management Coordinator manages the end-to-end proposal process for an assigned account portfolio, ensuring bid responses are timely, complete, accurate, and aligned with client requirements. The role uses technology, competitive bid strategies, and automation to improve hotel participation, support successful client submissions, and facilitate rate loading. This individual also partners closely with Global Sales, Revenue Management, franchisees, and offshore support teams and has no direct reports.
RESPONSIBILITIES
RFP Bid Management: Own the complete RFP lifecycle for an assigned account portfolio, including proposal creation, hotel outreach, solicitations, renegotiations, quality control, submission, and handoff for rate loading while meeting service-level agreements and client deadlines.
Response Program & Automation: Coordinate RFP Response Program and automation activities for the account portfolio; monitor automation and rate-loading reports, resolve or route errors and fallout, and strategically position accounts to maximize successful automated responses.
Stakeholder & Client Service: Provide high-quality service to Global Sales partners and Choice franchisees; communicate client requirements, collaborate with sellers on strategy and deadlines, serve as an RFP process subject matter expert, and act as a liaison during business case season.
Systems & Records: Maintain accurate account records and complete inbound and outbound activity using Salesforce, Cvent Transient (Lanyon), email, telephone, and other required systems.
Continuous Improvement: Maintain procedural support materials, assist with training, and contribute to process improvements, best practices, and solutions that improve service delivery and quality.
QUALIFICATIONS:
Employment Experience

• Two or more years of experience in sales or customer service required.
• Hotel, hospitality, or related-industry experience is highly preferred.

Technical Skills

• Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
• Experience with Salesforce and Cvent Transient (Lanyon); experience with Sabre or other RFP tools is highly preferred.

Additional Skills & Competencies

• Strong verbal, written, and listening communication skills.
• Strong critical thinking, judgment, and attention to detail.
• Ability to manage multiple priorities with a strong sense of urgency and goal orientation.
• Ability to work independently and collaboratively across internal and external stakeholder groups.
• Strong interpersonal and relationship-management skills.

Education Requirements

• Bachelor's degree or an equivalent combination of education and specialized experience preferred.
• No specific certification or credential requirement was listed in the prior job description.

Salary Range
The salary range for this position is $55,129- $67,211.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the striver, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD - Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ - Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN - Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote - Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice's Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice's Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver