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Channel Success Manager Jobs in Ohio (NOW HIRING)

Vertiv Group Corp.

Sr. Product Manager, Racks

Delaware, OH · On-site

$120K - $158K/yr

Job Summary The Product Manager, Racks and Containment gathers and analyzes customer needs ... commercial success, accentuating fit into Channel Partners' business models * Competitive ...

Vertiv Co

Sr. Product Manager, Racks

Delaware, OH

$120K - $158K/yr

Job Summary The Product Manager, Racks and Containment gathers and analyzes customer needs ... commercial success, accentuating fit into Channel Partners' business models * Competitive ...

Vertiv

Sr. Product Manager, Racks

Delaware, OH · On-site

$120K - $158K/yr

... success, accentuating fit into Channel Partners' business models • Competitive assessment in the relevant market space, including technology and market partnership opportunities • Identification ...

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management ... channel. **NOTE: This is an entry level, individual contributor role based out of our Cleveland HQ.

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management ... channel. **NOTE: This is an entry level, individual contributor role based out of our Cleveland HQ.

BrightEdge

Customer Onboarding Specialist

Cleveland, OH · On-site

$47K/yr

With teams dedicated to onboarding, professional services, customer success, account management ... channel. **NOTE: This is an entry level, individual contributor role based out of our Cleveland HQ.

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Channel Success Manager information

What is a channel success manager?

A Channel Success Manager is a professional responsible for building and maintaining strong relationships with a company's channel partners, such as resellers, distributors, or affiliates. Their main goal is to ensure these partners are equipped, motivated, and enabled to effectively sell and support the company’s products or services. They often provide training, resources, and strategic guidance to partners, and track performance to identify opportunities for growth. Ultimately, Channel Success Managers help drive revenue through indirect sales channels by ensuring partner satisfaction and success.

How does a channel success manager typically collaborate with partner organizations to achieve shared business goals?

A Channel Success Manager works closely with partner organizations by providing guidance, resources, and ongoing support to ensure mutual success. This often involves regular check-ins, joint planning sessions, and sharing performance metrics to align strategies. Channel Success Managers also facilitate training, resolve conflicts, and help partners navigate internal processes, ensuring both parties are working efficiently toward shared sales and growth objectives. Effective communication and relationship-building are key to creating long-term, productive partnerships.

What is the difference between Channel Success Manager vs Channel Account Manager?

AspectChannel Success ManagerChannel Account Manager
Primary FocusEnsuring partner success and satisfactionManaging and growing partner accounts
ResponsibilitiesOnboarding, training, and support for partnersSales, renewals, and relationship management
Work EnvironmentCollaborative, partner-focusedSales-driven, client relationship-oriented
Required SkillsCustomer success, communication, trainingSales, negotiation, account management

While both roles involve working with partners, the Channel Success Manager primarily focuses on partner satisfaction and success, ensuring they effectively use products or services. The Channel Account Manager emphasizes managing and expanding existing partner accounts through sales and relationship growth. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a channel success manager?

To thrive as a Channel Success Manager, you need strong skills in partner relationship management, sales strategy, and a solid understanding of channel ecosystems, typically backed by a degree in business or a related field. Familiarity with CRM systems (like Salesforce), partner portals, and certifications such as Certified Channel Sales Professional (CCSP) are often advantageous. Exceptional communication, negotiation, and problem-solving abilities help build trust and drive results with channel partners. These competencies are crucial for maximizing partner performance, ensuring revenue growth, and maintaining competitive advantage through successful channel collaborations.
What cities in Ohio are hiring for Channel Success Manager jobs? Cities in Ohio with the most Channel Success Manager job openings:
Channel Success Manager jobs near you

Sr. Product Manager, Racks

Vertiv Group Corp.

Delaware, OH • On-site

$120K - $158K/yr

Full-time

Re-posted 28 days ago

Vertiv rating

6.7

Company rating: 6.7 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

377th of 487 rated machine equipment manufacturers

Job description


Job Summary
The Product Manager, Racks and Containment gathers and analyzes customer needs, evaluates market and regulatory trends, develops new product roadmaps and strategy, leads presales support, and works collaboratively with others to drive profitable growth and innovation. This position is directly responsible for the global Racks and Containment offerings, working with regional and functional teams to achieve milestones and objectives. The Product Manager, prioritizes, costs, methods, and resourcing in a global, matrixed environment.
Vertiv IT Systems is a Global Business Unit that helps Customers solve the increasingly significant challenge of Digital Continuity for users of digital applications across the world, leveraging a mix of technology leadership, global company scale, regional familiarity, and a proficiency for understanding the Customer.
Digital Continuity solutions include:
  • Critical infrastructure hardware [power, cooling, enclosures, ancillary], software, & services enabling the continuous functionality of IT assets running digital applications across cloud, enterprise, industry, and communications spaces.
  • Deployments are anchored in two broad segments: Edge Rack Systems, and Data Center Rack Systems
  • Data Center Rack Systems deployments tend toward two specializations: High Density Solution and Data Center Pods Customers include:
  • End users and technology service providers, ranging from Fortune 10 global companies to small businesses, across verticals and government entities.
  • Channel Partners, from server OEMs to IT & Electrical Distributors, Resellers, and Managed Service Providers.

The objective of the Product Manager, Racks and Containment position is to lead revenue, market share, and profitability gains in the growing racks and cabinet market, globally, through development and delivery of innovative solutions for digital critical infrastructure deployments in typically in cloud, colocation, and enterprise data center settings.
Responsibilities:
  • Responsibility for the financial performance of the racks and containment offerings globally, with appropriate decision and resource allocation rights to enable success in a matrixed global environment.
  • Ownership of the product lifecycle management function for racks offerings globally, including hardware, software, and service, from new product development, through growth and sunset / divestiture.
  • Coordination with peers to drive innovation, development, and delivery of rack and containment offerings, including complimentary teammate specializations in Data Center Pods, Software & Controls, and Engineer-to-Order applications.
  • Enablement of global routes to market to facilitate commercial success, accentuating fit into Channel Partners' business models
  • Competitive assessment in the relevant market space, including technology and market partnership opportunities
  • Identification of emerging or existing market opportunities rooted in technology applications, increasingly in settings facilitating cloud, colocation, and communications applications, globally.
  • Execution and guidance of primary and secondary market research, including direct interfacing with Customer decision-makers & value chain stakeholders, acquiring unfiltered Voice-of-Customer.
  • Comprehensive market requirements development for rack Offerings and component technologies across product, software, and services, specialized for prioritized vertical and application segments, rooted in value drivers that are business outcome-based.
  • Facilitation of tools development, content creation, and data management enabling Customers, Partners, and internal / external stakeholders as appropriate to grow Vertiv Data Center Solution revenue and profitability.
  • Achievement of positioning as a 'trusted adviser' to customers & channel partners relevant to the target segments.
  • Influence of and coordination with peer leaders and teams in different regions and functions globally, to provide the optimal Customer experience globally.

Requirements:
  • Bachelor's degree in an applicable technology or business field is preferred. MBA is beneficial.
  • 10+ years of related work experience is desired. Military service may be applicable.
  • Deep familiarity with deployment and management of solutions in cloud, colocation, and communications data center settings is paramount, including interaction with the Channel Partner ecosystem and solid understanding of the desired business outcomes.
  • Experience in related product or program management and/or direct enablement of sales through channel partners, with a record of success and a fixation for market share growth, is required.
  • Strong verbal & written communication is required, with the ability to engage internal and external audiences.
  • Effective tools enablement experience across Configure-Price-Quote, ERP, and other relevant tool suites is a plus
  • Global product / service management, including enablement of disparate stakeholders / routes to market, is a plus.
  • Familiarity with value-added partner channels including IT Distribution, Electrical Distribution, IT Solutions Providers, System Integrators, and Electrical & Mechanical Contractors is highly preferred.
  • Familiarity with technology verticals including cloud services, communication / telecom, collocation, and enterprise highly preferred.
  • Familiarity with server OEM & ODM market leaders, their technologies, capabilities, go-to-market routes, and strategies is highly preferred.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
  • Own it
  • Act with urgency
  • Foster a customer-first mindset
  • Think big and execute
  • Lead by example
  • Drive continuous improvement
  • Learn and seek out development
  • Promote transparent & open communication

About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.
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