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Channel Success Manager Jobs in Ohio (NOW HIRING)

W. R. Grace & Co.

Manage strategic initiatives and projects with channel partners in your region including new ... success. * Take ownership of all assigned channel partners and deliver the overall business ...

ITW Miller

Channel Sales Manager

OH

$92K - $150K/yr

The Opportunity The Channel Sales Manager drives performance across our top distributor partners by ... What Success Looks Like * Higher distributor training participation and certification rates

Chobani

Director of Sales, Retail Channel

OH

Demonstrated success leading retail channel strategy across Natural, Grocery, and/or Mass channels. * Proven track record of building distribution, driving velocity, and managing trade spend ...

greenpath, inc.

Client Success Specialist

Columbus, OH · On-site

$16.50 - $18.38/hr

... Management Program and helping them achieve their financial goals. If you're eager to grow your ... You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and ...

greenpath, inc.

Client Success Specialist

Fairborn, OH · On-site

$16.50 - $18.38/hr

... Management Program and helping them achieve their financial goals. If you're eager to grow your ... You'll thrive in a swift, multi-channel call center environment where empathy, innovation, and ...

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Channel Success Manager information

What kind of jobs in media bring in $150,000 a year?

In media, roles such as senior media planners, digital marketing directors, and content strategists can earn $150,000 or more annually, especially with extensive experience and specialized skills in data analysis, advertising platforms, or content management systems. Executive positions like media directors or VP of media often exceed this salary range, particularly in large organizations or agencies.

Is being a CSM stressful?

Being a Channel Success Manager can be stressful due to managing multiple client relationships, meeting performance targets, and handling complex issues. The role often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially in fast-paced environments. However, stress levels vary depending on company culture and individual workload management.

What jobs in the US pay 300,000 a year?

For a Channel Success Manager, salaries of $300,000 or more typically occur at senior levels in large companies or in highly specialized roles involving strategic account management, sales, or executive leadership. Achieving this level often requires extensive experience, strong industry networks, and advanced skills in communication, negotiation, and data analysis. Compensation may include base salary, bonuses, and stock options, especially in tech or enterprise sectors.

What is a Channel Success Manager?

A Channel Success Manager is a professional responsible for building and maintaining strong relationships with a company's channel partners, such as resellers, distributors, or affiliates. Their main goal is to ensure these partners are equipped, motivated, and enabled to effectively sell and support the company’s products or services. They often provide training, resources, and strategic guidance to partners, and track performance to identify opportunities for growth. Ultimately, Channel Success Managers help drive revenue through indirect sales channels by ensuring partner satisfaction and success.

How does a Channel Success Manager typically collaborate with partner organizations to achieve shared business goals?

A Channel Success Manager works closely with partner organizations by providing guidance, resources, and ongoing support to ensure mutual success. This often involves regular check-ins, joint planning sessions, and sharing performance metrics to align strategies. Channel Success Managers also facilitate training, resolve conflicts, and help partners navigate internal processes, ensuring both parties are working efficiently toward shared sales and growth objectives. Effective communication and relationship-building are key to creating long-term, productive partnerships.

What is the difference between Channel Success Manager vs Channel Account Manager?

AspectChannel Success ManagerChannel Account Manager
Primary FocusEnsuring partner success and satisfactionManaging and growing partner accounts
ResponsibilitiesOnboarding, training, and support for partnersSales, renewals, and relationship management
Work EnvironmentCollaborative, partner-focusedSales-driven, client relationship-oriented
Required SkillsCustomer success, communication, trainingSales, negotiation, account management

While both roles involve working with partners, the Channel Success Manager primarily focuses on partner satisfaction and success, ensuring they effectively use products or services. The Channel Account Manager emphasizes managing and expanding existing partner accounts through sales and relationship growth. Understanding these differences helps in choosing the right career path or job search focus.

What is a typical CSM salary?

A Channel Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions may earn higher salaries, often supplemented with bonuses or commissions, especially when managing key accounts or using customer success tools.

What are the key skills and qualifications needed to thrive as a Channel Success Manager, and why are they important?

To thrive as a Channel Success Manager, you need strong skills in partner relationship management, sales strategy, and a solid understanding of channel ecosystems, typically backed by a degree in business or a related field. Familiarity with CRM systems (like Salesforce), partner portals, and certifications such as Certified Channel Sales Professional (CCSP) are often advantageous. Exceptional communication, negotiation, and problem-solving abilities help build trust and drive results with channel partners. These competencies are crucial for maximizing partner performance, ensuring revenue growth, and maintaining competitive advantage through successful channel collaborations.
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What cities in Ohio are hiring for Channel Success Manager jobs? Cities in Ohio with the most Channel Success Manager job openings:
Channel Success Manager jobs near you
Senior Customer Success Manager II, Omni Commerce

Senior Customer Success Manager II, Omni Commerce

Pacvue

Cincinnati, OH • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

About Us:

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10's SMB solutions, Pacvue delivers the industry's most comprehensive platform for businesses of all sizes.

At Pacvue and Helium 10, great careers don't just happen — they're built. Here, you'll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that's redefining the future of commerce.

About the Role:

We are seeking a Senior Customer Success Manager II, Omni Commerce who brings deep Omni (focus is on Walmart & Target) retail expertise and the ability to lead highly complex, strategic customer relationships with full autonomy. For this role, Commerce refers to Pacvue's retail operations platform spanning digital shelf optimization, inventory management, buy-box dynamics, and pricing and promotion strategy—distinct from retail media or Commerce Media as used in agency contexts. This role sits at the intersection of customer success, commerce strategy, and product influence, bringing advanced, wide-ranging expertise across Omni retailers' commerce ecosystems — digital shelf optimization, inventory management, buy-box dynamics, and pricing and promotion strategy — and applying it to influence customer outcomes and partner teams.

In this role, you'll bring expertise in how these operations function across our Omni retailers, specifically Walmart and Target, and how dynamics in one channel affect performance in another.

This individual will own the end-to-end customer experience for a portfolio of enterprise Commerce accounts, with particular focus on Pacvue's growing Omni Commerce offering. They will be the primary point of contact for senior client stakeholders, lead strategic business reviews and executive engagements independently, and translate real-world commerce workflows into scalable frameworks that elevate the broader Commerce CS team. They will also serve as a critical voice of the customer to Product, helping shape the Omni Commerce roadmap as Pacvue expands this capability across the enterprise landscape.

Responsibilities:

  • Own and independently manage a portfolio of enterprise Omni Commerce accounts, driving retention, platform adoption, and measurable customer outcomes across the Omni retail channel.
  • Lead executive-level client engagements autonomously, including strategic business reviews, escalation management, and senior stakeholder alignment, without requiring manager involvement in routine complex situations.
  • Act as a senior commerce expert for Omni Commerce operations — digital shelf health, buy-box management, inventory-driven demand signals, pricing and promotion dynamics, and the intersection of in-store and online performance — advising customers and internal teams.
  • Build and refine onboarding frameworks, operational playbooks, and internal SOPs for the Omni Commerce offering, creating repeatable infrastructure that scales across additional enterprise clients.
  • Act as the primary conduit between Omni Commerce customers and the Product team, translating nuanced client workflows and market gaps into actionable product feedback that directly shapes the Omni Commerce roadmap.
  • Identify expansion opportunities within existing accounts and partner with Sales and Account Management to progress upsell and cross-sell motions across our clients portfolio.
  • Mentor and share best practices with peers across the Commerce CS team, elevating the team's overall Omni commerce fluency and strategic account management capability.
  • Stay ahead of changes across Omni Commerce ecosystems, including Walmart Connect, Walmart Scintilla (Channel Performance, Digital Landscape, Shopper Behaviors, etc.), Supplier One, Target Vendor IQ, and emerging retail media capabilities, and translate those changes into relevant guidance for clients and internal teams.
  • Contribute to cross-functional initiatives that harmonize the Commerce offering with Pacvue's retail media platform, ensuring a seamless and integrated client experience.

Skills & Qualifications:

  • 8+ years of experience in Customer Success, commerce operations, or account management within retail and eCommerce (Walmart experience is required).
  • Deep, hands-on experience with omnichannel operations across Walmart & Target, specifically digital shelf optimization, buy-box dynamics, inventory management, and pricing and promotion strategy; Amazon and other Omni retailer experience are a strong plus.
  • Proven ability to manage complex commerce operations across multiple retailers in parallel, understanding how decisions made in one channel's supply chain, pricing, or promotion strategy affect performance across others.
  • Proven ability to independently lead strategic, executive-level client relationships at enterprise CPG or large brand organizations, including C-suite and VP-level engagement, without escalation dependency
  • Experience developing scalable frameworks, onboarding playbooks, or operational processes in a high-growth SaaS or commerce technology environment
  • Strong analytical mindset with the ability to identify, synthesize, and leverage complex data to build compelling narratives; demonstrated experience translating commerce performance insights into executive-level presentations that influence strategy and drive decisions at the VP and C-suite level; proficiency with PowerPoint or equivalent presentation tools required
  • Demonstrated track record of influencing product roadmap decisions through structured, evidence-based customer feedback and cross-functional collaboration
  • Familiarity with retail media platforms and how commerce and media signals interact to drive performance outcomes; Pacvue platform experience a plus
  • Proficiency with CRM systems, customer success platforms, and eCommerce analytics tools
  • Exceptional communication, executive presence, and the ability to operate with high autonomy in ambiguous, fast-moving environments

Benefits:

  • Flexible Paid Time Off
  • Paid Holidays and Floating Holidays
  • Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
  • 401k with Employer Match
  • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
  • Paid Parental Leave
  • Company-subsidized membership to Wellhub and Peloton
  • Fertility and family-building support through Carrot

The annual base salary range for this position is $110,000-$130,000 USD. The actual salary will vary depending on the applicant's experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue's highly attractive incentive plans, full details will be provided during the recruitment process.

#LI-Remote

Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.