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Channel Success Manager Jobs in Kentucky (NOW HIRING)

Oasis Solutions

Client Success Manager

Louisville, KY · On-site

Qualifications * Experience with SAAS or ERP sales and client success management is required ... Develop & / or Maintain relationships with Sage, NetSuite & channel resources and leadership, as ...

PNC

Branch Manager

Louisville, KY · On-site

... success. As a Branch Manager within PNC's Retail Branch organization, you will be based in ... Creates a differentiated customer experience, making banking easy in an omni channel environment.

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Channel Success Manager information

What is a channel success manager?

A Channel Success Manager is a professional responsible for building and maintaining strong relationships with a company's channel partners, such as resellers, distributors, or affiliates. Their main goal is to ensure these partners are equipped, motivated, and enabled to effectively sell and support the company’s products or services. They often provide training, resources, and strategic guidance to partners, and track performance to identify opportunities for growth. Ultimately, Channel Success Managers help drive revenue through indirect sales channels by ensuring partner satisfaction and success.

What are the key skills and qualifications needed to thrive as a channel success manager?

To thrive as a Channel Success Manager, you need strong skills in partner relationship management, sales strategy, and a solid understanding of channel ecosystems, typically backed by a degree in business or a related field. Familiarity with CRM systems (like Salesforce), partner portals, and certifications such as Certified Channel Sales Professional (CCSP) are often advantageous. Exceptional communication, negotiation, and problem-solving abilities help build trust and drive results with channel partners. These competencies are crucial for maximizing partner performance, ensuring revenue growth, and maintaining competitive advantage through successful channel collaborations.

How does a channel success manager typically collaborate with partner organizations to achieve shared business goals?

A Channel Success Manager works closely with partner organizations by providing guidance, resources, and ongoing support to ensure mutual success. This often involves regular check-ins, joint planning sessions, and sharing performance metrics to align strategies. Channel Success Managers also facilitate training, resolve conflicts, and help partners navigate internal processes, ensuring both parties are working efficiently toward shared sales and growth objectives. Effective communication and relationship-building are key to creating long-term, productive partnerships.

What is the difference between Channel Success Manager vs Channel Account Manager?

AspectChannel Success ManagerChannel Account Manager
Primary FocusEnsuring partner success and satisfactionManaging and growing partner accounts
ResponsibilitiesOnboarding, training, and support for partnersSales, renewals, and relationship management
Work EnvironmentCollaborative, partner-focusedSales-driven, client relationship-oriented
Required SkillsCustomer success, communication, trainingSales, negotiation, account management

While both roles involve working with partners, the Channel Success Manager primarily focuses on partner satisfaction and success, ensuring they effectively use products or services. The Channel Account Manager emphasizes managing and expanding existing partner accounts through sales and relationship growth. Understanding these differences helps in choosing the right career path or job search focus.

What cities in Kentucky are hiring for Channel Success Manager jobs?

Cities in Kentucky with the most Channel Success Manager job openings:

Channel Success Manager jobs near you
Infographic showing various Channel Success Manager job openings in Kentucky as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Client Success Manager

Oasis Solutions

Louisville, KY • On-site

Full-time

Re-posted 23 days ago

Job description

About Oasis Solutions
Oasis Solutions is your local NetSuite, Sage 100 and Sage Intacct partner providing business management software solutions to small and mid-sized businesses throughout America. We have offices located in Louisville and Lexington, KY, TN, and NC, and serve clients throughout the United States. Oasis offers the leading software solutions (on-premise and cloud) for accounting and business management (ERP), human resources, payroll, and time & attendance, CRM (Customer Relationship Management), Job Management, Document Management, Warehouse management, and more.
This is a Hybrid role in Louisville Kentucky with a travel requirement of up to 25%.
Qualifications
  • Experience with SAAS or ERP sales and client success management is required.
  • Comfortably using CRM software (e.g., Salesforce, HubSpot, or similar) and other customer engagement tools is required.
  • Minimum of 2-5 years in customer success, account management, or a related client-facing role.
  • Exceptional verbal and written communication skills, with the ability to build strong relationships with clients and internal teams.
  • Ability to manage multiple accounts, track key metrics, and ensure customer satisfaction.
  • Bachelor's degree in business, Communications, Marketing, or a related field preferred.

What you'll do
  • Develop & / or Maintain relationships with Sage, NetSuite & channel resources and leadership, as well as 3rd party partners.
  • Perform outbound contact to Sage, NetSuite & Channel resources to collaborate on existing customer renewal portfolios.
  • Generate new service opportunities from existing clients.
  • Identify current Sage customers, interested in moving to a new platform.
  • Acquire and maintain a working knowledge of the complete capabilities of Sage, NetSuite, Adaptive Insights, and 3rd Party Products & Services.
  • Work collaboratively with Oasis personnel, partners, Oasis events user Groups, and cross-departmental stakeholders to address customer escalations.
  • Maintain an active pipeline of forecasted renewals to meet quarterly & annual quota objectives.
  • Work collaboratively with marketing to generate positive reviews, client testimonials, referrals and other successful marketing activities, including but not limited to Oasis events and user Groups.
  • Conduct customers post-sales activities through webinars and other events.
  • Follow up to evaluate the success of the implementation & 3rd party projects.
  • Participate & organize customers through reviews. ,

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