Certification Program Manager Jobs in Quebec (NOW HIRING)

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Job Summary

The Supervisor, Program is responsible for leading the operation of the production team within the Region. The incumbent develops and oversees unionized Railroaders to ensure safe, quality, and efficient production and shipment of track products for Engineering's Capital and Maintenance programs.

Main Responsibilities

Overseeing Employee Performance and Safety

         Ensure effective, impactful, and engaging leadership of unionized staff

         Improve team and individual performance through mentoring, training, coaching, auditing, and feedback

         Lead continuous improvement culture

         Communicate with customers regarding detailed product requirements, schedule, and shipping requirements

Lead Track Programs and Safety

         Coordinate and monitor products through complete production cycle, which includes planning, scheduling, staffing, producing, handling inventory, loading, shipping, and documenting

         Cohere to a production schedule and control internal and external customer expectations

         Ensure the production process is cost-effective and shipments are made on time

         Coordinate, establish, and implement standard operating procedures for safe and quality production

         Ensure Key Performance Indicators (KPIs) of safety, quality, and efficiency are met or exceeded

         Inspect major track work in accordance with CN track Standards 

Working Conditions

The incumbent works primarily outdoors (90%) with limited office time (10%), in all types of weather and environmental conditions. The role requires extensive travel (80%) across the region to provide oversight on projects and programs. The position is required to work a production cycle schedule, including overnight stays. The role requires being available on-call 24/7 for critical incidences. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress.

Requirements

Experience

Unionized Environment

         Minimum 2 years of supervising, planning, coordinating, scheduling, and auditing production operations in a unionized environment

Education/Certification/Designation

         High School Diploma or General Educational Development (GED)

         Valid Canadian Rail Operating Rules (CROR) Card

         Valid Class 5 Drivers Licence

         First Aid and Cardiopulmonary Resuscitation (CPR) qualified

Competencies

         Identifies potential safety and security risks

         Identifies problems and find solutions to create value for all stakeholders

         Collaborates with others and shares information

         Communicates with impact

         Sets direction and inspires others

         Demonstrates agility and drives change

         Delegates and empowers others to create accountability

         Develops self and others

         Leads by example for the safety and security of all

Technical Skills/Knowledge

         Knowledge in the interpretation and application of CN Engineering Track Standards, Track Standard Drawings, and Recommended Methods

         Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word)

         Ability to learn business-critical systems, including Systems, Applications and Products (SAP) such as Production Planning, Payroll, and Time Reporting

         Additionally, interest in learning Service Reliability System (SRS), Safety Risk Management (SRM) eBusiness Applications, Lotus Notes Applications, which consist of Performance Assessment Process (PAP), Performance Monitoring Compliance Rules (PMRC)

         Fluently bilingual both written and verbal (English, French)*

*Any knowledge for these above would be considered as an asset