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Description

Inside Sales Representative

Paktron | Electronic Components Manufacturing

Full time On-Site position Monday to Friday

Paktron, located in Lynchburg, Virginia, is a recognized leader in advanced capacitor technology and one of the true pioneers of American capacitor manufacturing. For nearly 70 years, Paktron has specialized in multilayer polymer film (MLP) capacitors, delivering innovative, high-reliability solutions for mission-critical applications across automotive, industrial, military, aerospace, space, and telecommunications markets-where performance simply cannot fail.

As a proud member of the Evans Group, Paktron (multilayer polymer film capacitors) joins Evans (hybrid wet tantalum capacitors), UTC (high-reliability ceramic capacitors), and Eulex (RF and microwave ceramic capacitors) to offer one of the industry's most specialized and comprehensive capacitor portfolios. Together, the Evans Group delivers power-dense, high-reliability solutions engineered for demanding environments across defense, aerospace, energy, and advanced RF systems. Backed by deep engineering expertise, advanced manufacturing capabilities, and a culture of innovation, Paktron offers employees the opportunity to help develop technologies that power some of the world's most critical systems.

Position Summary:

The Inside Sales Representative serves as a front-line representative of Paktron, supporting customers, sales representatives, internal operations, and cross-functional teams. This role is responsible for entering and maintaining customer orders, responding to customer inquiries, supporting sales activity, coordinating order changes, and helping ensure accurate communication across Sales, Production, Finance, and Operations.

This position plays an important role in building and maintaining strong, trusting, and sustainable customer relationships while supporting the company's reputation for responsiveness, accuracy, reliability and outstanding customer service in the electronic components manufacturing environment.

Requirements

Customer Support and Communication

• Respond to customer phone calls and emails timely regarding pricing, lead times, stock levels, order status, delivery updates, and general requests.
• Develop familiarity with assigned customers, including their unique requirements, ordering patterns, communication preferences, and service expectations.
• Communicate unique customer requests, changes, or concerns to the appropriate Paktron team members.
• Provide timely information and support to Paktron sales representatives, sales personnel, and internal stakeholders.
• Support customer notifications, sample requests, order history research, and other customer support matters as needed.

Order Management

• Enter new customer orders and process changes to existing orders in Paktron systems.
• Communicate order changes, including delivery changes or other updates, to the Production Manager and/or customers as needed.
• Review order confirmations prepared by team members for accuracy before distribution to customers.
• Prepare, distribute, maintain, and file customer order data and order folders, ensuring notes and customer requirements are clearly documented.
• Maintain completed order files in an organized and accurate manner.
• Ensure assigned customer data remains organized, accurate, and up to date in systems such as Acumatica, Salesforce, Microsoft Teams folders, and related tools.
• Maintain the daily backlog report and ensure data accuracy.

Sales Support and CRM Administration

• Support the Sales Manager with miscellaneous sales tasks and customer support matters as they arise.
• Manage the sales lead pipeline within the defined software platform, keeping lead information current with recent account activity.
• Obtain periodic updates from Paktron sales personnel and sales representatives.
• Ensure Salesforce is updated promptly and accurately with forecast information, customer awards, purchase orders, and related account activity.
• Assist the Sales and Marketing Manager with contract review and approval for new purchase orders and quotes as requested.
• Work with the Sales Manager to review and approve design registrations.

Finance, Credit, Collections, and Commissions Support

• Gather required information and coordinate handoff to Accounting/Finance for credit applications and new customer setup.
• Coordinate replacements and credits related to RMA returns.
• Serve as the second point of contact in the collections escalation process after Accounting/Finance has made initial contact with the customer.
• Analyze monthly POS reports from distribution partners.
• Calculate representative commissions from monthly POS reports.

Procurement and Operational Support

• Enter vendor purchase orders for raw materials and shipping supplies.
• Provide backup assistance to front office team members when they are out of the office.
• Support cross-functional communication among Sales, Production, Finance, Operations, and other internal teams.
• Perform other assigned tasks as needed to support customer service, sales, and business operations.

Other duties as assigned.

Skills and Qualifications

• Experience in customer service, sales support, order management, or administrative support, preferably in a manufacturing, electronic components, distribution, or industrial environment.
• ERP system experience required; Acumatica experience preferred.
• Salesforce or CRM experience preferred.
• Proficiency with Microsoft Office, especially Excel.
• Strong written, verbal and interpersonal communication skills.
• Strong attention to detail and accuracy in order entry, reporting, and customer communication.
• Ability to manage multiple priorities, respond promptly to customer needs, and follow through on open items.
• Ability to work cross-functionally with Sales, Production, Finance, Accounting, and Operations.
• Strong organizational skills and ability to maintain accurate records, customer files, and system data.
• Professional judgment, confidentiality, and a customer-focused mindset.
• Outstanding customer service skills.

Success in This Role

Success in this role requires accuracy, responsiveness, organization, and strong communication. The ideal candidate will be able to support customers effectively, maintain clean and reliable system data, coordinate order and sales information across departments, and help ensure a smooth and positive customer experience from inquiry through order fulfillment.

Physical Requirements and Work Environment

• This is a primarily sedentary on-site position that operates primarily in a professional office environment within a manufacturing facility requiring typical office mobility.
• While performing the duties of this job, the employee will routinely use standard office equipment such as computers, phones, and printers.
• The role may require occasional visits to the production floor, which may involve exposure to machinery, noise, and manufacturing processes.
• Ability to sit or stand for extended periods, perform computer work, and communicate effectively in person and electronically.
• Some lifting of office materials (up to 25 lbs) may be required on occasion.
• Use of PPE as required 
• Occasional travel (less than 5%) may be required to other company facilities or meetings. 

Salary includes a competitive hourly rate plus bonus potential. The expected base pay range for this position is $22.00 to $26.00 per hour, depending on experience, skills, qualifications, and alignment with internal compensation practices. This range represents the company's good-faith estimate of the compensation for this position at the time of posting. Final compensation will be determined based on job-related factors, including relevant experience, ERP/CRM experience, customer service and sales background, manufacturing or electronic components experience, and business needs.

EEO/AA Paktron is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. We participate in E-Verify.

EEO Poster in English 

EEO Poster in Spanish 

U.S. EXPORT CONTROLS As a U.S. defense manufacturer, Paktron is required to safeguard U.S. defense-related and other export-controlled articles, technologies, and services from unauthorized access, export, or re-export. The transfer of U.S. export-controlled articles, technologies, or services (including manufacturing processes) to individuals or entities that do not qualify as "U.S. persons," as defined by 22 CFR 120.62, is prohibited without prior authorization from the appropriate U.S. government agencies, such as the Department of State's Directorate of Defense Trade Controls (DDTC).Under 22 CFR 120.62, a "U.S. person" is defined as a lawful permanent resident as per 8 U.S.C. 1101(a)(20), or a protected individual under 8 U.S.C. 1324b(a)(3). It also includes any corporation, business association, partnership, society, trust, or other entity that is incorporated to do business in the United States, as well as governmental entities at the federal, state, or local levels. It does not include foreign persons as defined in 120.63.To ensure compliance with U.S. export control regulations, candidates for this position are required to undergo an Export Compliance Assessment. As part of this process, candidates may be asked to provide documentation verifying their status as "U.S. persons" or "foreign persons," in accordance with U.S. regulation, to determine whether prior authorization is required to perform specific job duties related to this position.