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Centre Team Leader Jobs (NOW HIRING)

Grote Automotive

Call Center Team Lead

Fort Wayne, IN · On-site

$20 - $25/hr

... on leadership role responsible for coaching, training, and motivating our call center team while ensuring customers receive exceptional service throughout their buying journey. We Offer: • ...

Hackensack Meridian Health Inc.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Contact Center Team Lead will provide hands-on support to PAC Contact ...

Fccu

Call Center Team Lead

Houston, TX · On-site

The Team Lead will supervise the call center staff and aid members in their financial needs. They ... leading credit unions, serving members across 41 counties while remaining committed to our core ...

FCCU

Call Center Team Lead

Houston, TX · On-site

$20/hr

The Team Lead will supervise the call center staff and aid members in their financial needs. They ... leading credit unions, serving members across 41 counties while remaining committed to our core ...

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Centre Team Leader information

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How much do centre team leader jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for centre team leader in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

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Call Center Team Lead

Boca Raton, FL • On-site

American Behavioral Research Instit
See more jobs at American Behavioral Research Institexternal

Other

PTO

Re-posted 12 days ago

Job description

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking an experienced Call Center Team Lead to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.

Responsibilities

Manage and train call center employees so they are capable of providing excellent customer service

Oversee call center operations, making improvements to telephone skills and other procedures

Create goals and objectives for the call center and document performance using key performance indicators

Develop and implement policies and procedures that maximize productivity

Prepare and present reports on call center statistics to upper management

Assist representatives where escalation is needed

Take inbound calls and assist customers upwards of 100 per day

Make outbound calls for prospects, leads, etc and generate sales

Qualifications

High school diploma/GED is required, college experience is preferred

Call Center Team Lead experience is preferred

Previous experience as a call center manager or in a similar managerial position

Strong grasp of customer service metrics and key performance indicators in a call center setting

Knowledge of budgeting, reporting, and basic financial analysis concepts

Highly skilled in Microsoft Office and call center software

Excellent verbal, written, and interpersonal communication skills

This is a remote position.

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