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Centre Team Leader Jobs (NOW HIRING)

Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact ...

Flight Centre Team Leader - Paddington, QLD Apply now Refer a friend Job no: 532358 Brand: Flight Centre Brand Work type: Full time Location: Queensland Categories: Sales and Customer Service ...

Overview Team Leader, Integration Center Working under minimal supervision of the Sr Manager, Technical Services Operations, referring only exceptional problems and issues for management review or ...

Come join us as a Team Leader of our Call Center in Parsippany, NJ, where you can make a difference!!! The Team Leader will lead a group of call center agents and coach them to provide exceptional ...

As an organization, we take pride in our outstanding leadership, innovation, expertise, customer ... Our Call Center team is often the first point of contact that our homeowners have with our company ...

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As of Sep 11, 2026, the average hourly pay for centre team leader in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

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Call Center Team Leader

Richmond, VA • On-site

Virginia Eye Institute
Health Care and Social Assistance • 201 - 500 employees

Full-time

Re-posted 17 days ago


Virginia Eye Institute rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.
We are searching for a full-time Call Center Team Lead to join our busy practice.
Job Purpose
The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact regarding scheduling of ophthalmic appointments.
Duties and Responsibilities
  • Contributes to the overall performance in the call center department through specific tasks including but not limited to:
    • Assist in hiring, training and coaching employees to deliver efficient, quality responses to patients
    • Monitor workflow process against productivity goals
    • Assist in maintaining technical competence of staff by helping identify needs and assist with regular training
    • Provide patients with excellent customer service
    • Run reports as requested by Management
    • Maintains confidentiality and adherence to all HIPAA requirements
    • Work with Call Center Manager to identify day-to-day call center needs and help establish priorities to meet organizational goals
  • Work on special projects as needed
  • Primary resource handing call escalations
  • Other duties as assigned
  • Oversee Customer Service team performance to identify, analyze, and resolve process and service problems
  • Troubleshoots issues and alerts
  • Contributes to the success and development of individual employees and team
  • Assist in the training and on-boarding of new employees
  • Ensure call center representatives are fully informed of all new information related to processes, procedures and client needs
  • Provide feedback on performance

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