Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.
Job Summary
Technical Operations Center Technician position is a full time opportunity for an individual with prior, hands-on experience working in a multi-site, Contact Center focused environment. In this role you will be responsible for proactive and reactive security and network monitoring of all Consumer Cellular internal and external network, application, and hardware environments. You will utilize analytical and problem solving skills to identify, triage, and escalate issues to security engineers, network specialists, system engineers, and local helpdesk technicians. You will be working within a group of highly motivated Information Technology professionals committed to keeping Consumer Cellular #1.
You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.
Duties and Responsibilities
- Monitor information on all network sites with the use of various monitoring tools
- Monitor security tools for active alerts and work with corporate security to resolve them
- Identify and resolve or escalate any possible outages or deterioration of components in the system
- Act as first point of contact for incident and problem resolution
- Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
- Ensure proper escalation to technology operations teams and local system technicians
- Coordinate communications status updates to all stakeholders
- Maintain detailed logs and updated operational procedure documents
- Open and track support tickets with external vendors including telco and network carriers
- Monitor network security and report and document any potential breaches