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Ccxp Jobs (NOW HIRING)

1 point system

CCXP Certified Consultant

Dallas, TX · On-site

... CCXP) · Certified Project Management Professional (PMP) · Six Sigma Certification · Previous experience as a Department Head in an airline or an airport operations center (2 years of experience ...

PetDesk

Director, CX Systems & Insights

Charleston, WV · Remote

$144K - $164K/yr

Industry credentials such as CCXP (Certified Customer Experience Professional) are highly valued * Demonstrated experience utilizing AI for building and/or optimizing processes * Experienced user of ...

ActioNet

Infrastructure Management - Level II

$188K/yr

Certified Customer Experience Professional (CCXP) or ITIL4 Salary up to $188,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated ...

PetDesk

Director, CX Systems & Insights

Industry credentials such as CCXP (Certified Customer Experience Professional) are highly valued * Demonstrated experience utilizing AI for building and/or optimizing processes * Experienced user of ...

ActioNet, Inc.

Infrastructure Management - Level I

$148K/yr

Certified Customer Experience Professional (CCXP) or ITIL4 Salary up to $148,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site

$94K/yr

CCXP (Certified Customer Experience Professional) - Preferred Live the Paychex Values * Act with uncompromising integrity. * Provide outstanding service and build trusted relationships. * Drive ...

UL Solutions

Customer Advocate

Washington, DC · On-site

$73K - $97K/yr

Qualifications BA/BS and/or equivalent relevant experience CCXP strongly preferred Proven track record driving positive change in a complex environment Understands and can teach CX methods and tools ...

ActioNet, Inc.

Infrastructure Management - Level II

$188K/yr

Certified Customer Experience Professional (CCXP) or ITIL4 Salary up to $188,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated ...

ActioNet

Infrastructure Management - Level I

$148K/yr

Certified Customer Experience Professional (CCXP) or ITIL4 Salary up to $148,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated ...

ActioNet, Inc.

Infrastructure Management - Level II

$188K/yr

Certified Customer Experience Professional (CCXP) or ITIL4 Salary up to $188,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site +1

$94K/yr

CCXP (Certified Customer Experience Professional) - Preferred Live the Paychex Values * Act with uncompromising integrity. * Provide outstanding service and build trusted relationships. * Drive ...

Paychex

Customer Experience Strategist

Phoenix, AZ · On-site +1

$97K/yr

CCXP (Certified Customer Experience Professional) - Preferred Live the Paychex Values * Act with uncompromising integrity. * Provide outstanding service and build trusted relationships. * Drive ...

UL

Customer Advocate

Northbrook, IL · On-site

$73K - $97K/yr

CCXP strongly preferred * Proven track record driving positive change in a complex environment * Understands and can teach CX methods and tools (e.g. NPS, CES, closed-loop systems, mapping)

ActioNet, Inc.

Infrastructure Management - Level I

$148K/yr

Certified Customer Experience Professional (CCXP) or ITIL4 Salary up to $148,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated ...

Chevron Federal Credit Union

AVP, Member Experience

CCXP (Certified Customer Experience Professional) certification or similar CX credential preferred * An equivalent combination of education and experience may substitute for the stated qualifications.

ICCU

Member Service Centers Analyst

Chubbuck, ID · On-site

Certifications Certifications in contact center operations, customer experience, or workforce management (e.g., CCXP, CCCM, WFM certifications), Data analytics or business intelligence certifications ...

Paychex

Customer Experience Strategist

Saint Petersburg, FL · On-site +1

$93K/yr

CCXP (Certified Customer Experience Professional) - Preferred Live the Paychex Values * Act with uncompromising integrity. * Provide outstanding service and build trusted relationships. * Drive ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

CX-specific certification such as CCXP (CXPA) preferred. How You Work * Dynamic and action-oriented - comfortable making decisions and moving forward with incomplete information and imperfect data ...

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Ccxp information

What are the main challenges faced by CCXPs in their day-to-day work?

CCXPs often encounter the challenge of aligning diverse departments around a unified customer experience vision, especially in large organizations with varying priorities. They must interpret customer data from multiple channels, identify actionable insights, and drive continuous improvement across touchpoints. Balancing short-term business goals with long-term customer satisfaction also requires strong strategic thinking. Successful CCXPs are those who can influence stakeholders, adapt to changing customer expectations, and quickly respond to feedback to enhance the overall customer journey.

What does a customer experience specialist do?

A customer experience specialist is responsible for ensuring customers have positive interactions with a company by addressing inquiries, resolving issues, and providing support through various channels such as phone, email, or chat. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to improve customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a CCXP, and why are they important?

To thrive as a CCXP (Certified Customer Experience Professional), you need expertise in customer experience strategy, journey mapping, and analysis, often complemented by a relevant bachelor's degree and CCXP certification. Familiarity with tools like CRM systems, customer feedback platforms, and data analytics software is important. Strong communication, problem-solving abilities, and the capacity for cross-functional collaboration help professionals excel in this role. These skills are essential to deliver improved customer experiences, drive loyalty, and create measurable business value.

What is a CCXP?

A CCXP (Certified Customer Experience Professional) is a certification for professionals who specialize in customer experience (CX) strategy and management. CCXPs focus on improving customer satisfaction, loyalty, and business outcomes through CX best practices. They typically work in roles related to customer insights, service design, or CX program management. The certification demonstrates expertise in customer experience principles and industry standards.

What are the most commonly searched types of Ccxp jobs? The most popular types of Ccxp jobs are:
What job categories do people searching Ccxp jobs look for? The top searched job categories for Ccxp jobs are:
Ccxp jobs near you
Infographic showing various Ccxp job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 58% In-person, and 42% Remote job distribution.

CCXP Certified Consultant

1 point system

Dallas, TX • On-site

Contractor

Re-posted 22 days ago

Job description

Requirements;
· Previous experience working at a major airport with more than 100 daily flights (minimum 5 years of experience working at major airports with more than 100 daily flights)
· Certified Customer Experience Professional (CCXP)
· Certified Project Management Professional (PMP)
· Six Sigma Certification
· Previous experience as a Department Head in an airline or an airport operations center (2 years of experience)
· Previous experience in airline operations, customer experience management and airline human resource management (minimum 15 years of airline operations and customer experience management; minimum 5 years of airline human resource management)
· Previous experience as a frontline employee and manager in an airline (minimum 5 years of frontline employee and manager experience)
· Demonstrated experience in aviation operations, airport operations centers and irregular operations.
· Proven track record implementing customer experience frameworks in operational environments.
· Expertise in change management, process design, and frontline coaching.
· Strong facilitation and communication skills, particularly in high-stakes operational settings.
· Experience leading continuous improvement and project management office at an airline (minimum 15 years of continuous improvement and PMO leadership experience)