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Ccxp Jobs (NOW HIRING)

Sabio Group

CCXP certification Skills * Strong analytical skills * Strong communication & presentation skills * Business Management & Change Management skills * Proactive behaviour, always looking to support ...

Mouser

Customer Experience Manager

Mansfield, TX

Professional certification such as CCXP or PMP is preferred * Experience leading cross-functional projects or process improvement initiatives. EDUCATION & EXPERIENCE * Bachelor's Degree in any field ...

Acutronic

Customer Service Specialist

Austin, TX · On-site

$17 - $22.50/hr

Customer Service Certification (HDI or similar) or Certified Customer Experience Professional (CCXP) a plus We Offer: * Employer-paid medical, dental, and vision insurance * 401k match * Company-paid ...

Acutronic Holding AG

Sales Support Specialist

Austin, TX · On-site

$22.50 - $30.50/hr

Certified Sales operations Professional (CSOP), Customer Experience Professional (CCXP) or CRM platform certifications a plus * Experience in manufacturing or technical product environments is ...

Acutronic

Customer Service Specialist

Austin, TX

$16.75 - $22.25/hr

Customer Service Certification (HDI or similar) or Certified Customer Experience Professional (CCXP) a plus We Offer: * Employer-paid medical, dental, and vision insurance * 401k match * Company-paid ...

Acutronic Holding AG

Customer Service Specialist

Austin, TX · On-site

$17 - $22.50/hr

Customer Service Certification (HDI or similar) or Certified Customer Experience Professional (CCXP) a plus We Offer: * Employer-paid medical, dental, and vision insurance * 401k match * Company-paid ...

Acutronic Holding AG

Customer Service Specialist

Austin, TX · Hybrid

$16.75 - $22.25/hr

Customer Service Certification (HDI or similar) or Certified Customer Experience Professional (CCXP) a plus We Offer: * Employer-paid medical, dental, and vision insurance * 401k match * Company-paid ...

Acutronic

Sales Support Specialist

Austin, TX · On-site

$22.50 - $30.50/hr

Certified Sales operations Professional (CSOP), Customer Experience Professional (CCXP) or CRM platform certifications a plus * Experience in manufacturing or technical product environments is ...

Home Depot

Senior Manager, Customer Experience

Atlanta, GA · On-site

$120K - $158K/yr

Certified Customer Experience Professional (CCXP) Minimum Education: * The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED Preferred ...

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Ccxp information

What are the main challenges faced by CCXPs in their day-to-day work?

CCXPs often encounter the challenge of aligning diverse departments around a unified customer experience vision, especially in large organizations with varying priorities. They must interpret customer data from multiple channels, identify actionable insights, and drive continuous improvement across touchpoints. Balancing short-term business goals with long-term customer satisfaction also requires strong strategic thinking. Successful CCXPs are those who can influence stakeholders, adapt to changing customer expectations, and quickly respond to feedback to enhance the overall customer journey.

What job pays 400,000 a year without a degree?

A Customer Experience and Project Manager (CCXP) role can potentially pay $400,000 annually, especially in senior or executive positions within large organizations. Success in this field often requires extensive experience, strong leadership skills, and certifications like CCXP, rather than a formal degree.

What are the key skills and qualifications needed to thrive in the Ccxp position, and why are they important?

To thrive as a CCXP (Certified Customer Experience Professional), you need expertise in customer experience strategy, journey mapping, and analysis, often complemented by a relevant bachelor's degree and CCXP certification. Familiarity with tools like CRM systems, customer feedback platforms, and data analytics software is important. Strong communication, problem-solving abilities, and the capacity for cross-functional collaboration help professionals excel in this role. These skills are essential to deliver improved customer experiences, drive loyalty, and create measurable business value.

What is a CCXP job?

A CCXP (Certified Customer Experience Professional) is a certification for professionals who specialize in customer experience (CX) strategy and management. CCXPs focus on improving customer satisfaction, loyalty, and business outcomes through CX best practices. They typically work in roles related to customer insights, service design, or CX program management. The certification demonstrates expertise in customer experience principles and industry standards.

What are the most commonly searched types of Ccxp jobs? The most popular types of Ccxp jobs are:
What job categories do people searching Ccxp jobs look for? The top searched job categories for Ccxp jobs are:
Ccxp jobs near you
Infographic showing various Ccxp job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Manager, Customer Experience

United Wheels

Miamisburg, OH • On-site

$70K - $90K/yr

Full-time

Posted 28 days ago

Job description

Job Title: Manager, Customer Experience
Department: Operations Planning
FLSA Status: Exempt
Location: Ohio
Summary
The Customer Experience Manager will lead both Rider Services (post-purchase warranty and customer support) and Customer Care (pre-purchase support) for U.S. operations. This leader will be responsible for shaping the customer service function into a best-in-class operation by implementing scalable systems, processes, and programs that deliver an exceptional rider experience. The role requires a balance of strategic vision and hands-on leadership, ensuring that customer needs are met efficiently while aligning with UWI's brand values and business goals.
Essential Duties and Responsibilities
  • Provide leadership and direction for U.S.-based Rider Services and Customer Care teams.
  • Assess current operations and architect customer service & rider service programs that reflect industry best practices.
  • Develop and implement customer experience strategies that support both pre-purchase and post-purchase needs.
  • Establish service level standards, performance metrics, KPI's, and reporting structures & report our on a daily basis.
  • Partner with product, sales, and marketing teams to ensure customer feedback informs business decisions.
  • Oversee the design and implementation of service tools, CRM platforms, and knowledge bases to improve efficiency and consistency.
  • Drive continuous improvement in customer satisfaction, retention, and loyalty.
  • Develop training programs to enhance product knowledge, communication skills, and problem-solving abilities of the service teams.
  • Manage escalated customer issues with professionalism and urgency.
  • Stay current on customer service trends in consumer goods, sporting goods, and outdoor recreation industries, bringing forward new ideas and technologies.
  • Prepare regular reports for senior leadership on service performance, trends, and opportunities for improvement.
  • Train, mentor, and motivate customer & rider service representatives.
  • Drive Process Improvement in both departments using data analytics.

Supervisory Responsibilities: Yes
Education and/or Experience
  • Bachelor's degree in Business, Communications, or related field required; advanced degree preferred.
  • 5+ years of progressive customer service leadership experience, including management of both pre- and post-purchase support functions.
  • Demonstrated success in building and scaling customer service programs at a consumer-facing company.
  • Experience with CRM, ticketing, and contact center platforms; ability to evaluate and implement new technologies.
  • Strong understanding of customer service metrics and analytics.
  • Proven ability to lead teams through change and build a culture focused on customer success.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Industry experience in consumer products, bicycles, sporting goods, or outdoor recreation is highly desirable.

Certifications (Preferred):
  • Customer Experience Professional (CCXP), Six Sigma, or similar process improvement certifications.

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