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Ccm Solution Architect Jobs (NOW HIRING)

Infosys

CCM Architect

Hartford, CT · On-site

$63.50 - $83.75/hr

Solution Architecture & Design • Define end-to-end CCM architecture aligned to business and enterprise architecture standards. • Design scalable and secure communication platforms supporting ...

New

Exavalu

Senior SmartCOMM Architect

Strong background in consulting, solution architecture, and large-scale CCM implementations ... Proven experience in system integration , event-driven architecture , and cloud-native solutions

RIT Solutions, Inc.

Program Architect

Charlotte, NC · On-site

$61.50 - $81/hr

... End-to-end Solution Architecture Designs covering: Salesforce (TPM, PWA B2B portals), SAP S/4HANA, SAP CCM, SAP SACP/P for IBP and Blue Yonder planning, Azure Data Platforms and reporting ...

Lindt

Solution Architect (SAP TPM)

Kansas City, MO · On-site

$148K/yr

... Solution Architect (SAP TPM). Lindt & Sprüngli (North America) Inc. Kansas City, Missouri ... Demonstrated understanding of S/4HANA Settlement Management using CCM (Condition Contract ...

Sonsoft Inc

CCM Principal Consultant

Warwick, RI · On-site

At least 9 years of experience in CCM products configuration, solutions evaluation, validation and ... Architecture, Design and Implementation in a client facing role for US based Insurers Analytical ...

Sonsoft Inc

CCM Principal Consultant

Warwick, RI

At least 9 years of experience in CCM products configuration, solutions evaluation, validation and ... Architecture, Design and Implementation in a client facing role for US based Insurers Analytical ...

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Ccm Solution Architect information

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How much do ccm solution architect jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ccm solution architect in the United States is $70.17, according to ZipRecruiter salary data. Most workers in this role earn between $60.58 and $79.81 per hour, depending on experience, location, and employer.

What is a CCM Solution Architect?

CCM Solution Architects are professionals who design, implement, and oversee Customer Communications Management (CCM) solutions for organizations. They are responsible for understanding a company's communication needs and ensuring that the chosen CCM platforms and technologies meet those requirements. Their role often includes evaluating software, integrating CCM systems with existing IT infrastructure, and ensuring the delivery of consistent, personalized customer communications across multiple channels. CCM Solution Architects work closely with business stakeholders, developers, and vendors to ensure effective and efficient communication processes.

How does a CCM Solution Architect collaborate with cross-functional teams during the implementation of customer communications management platforms?

A CCM Solution Architect regularly works with stakeholders from IT, business, compliance, and customer service teams to design and implement effective communication solutions. They translate business requirements into technical specifications, facilitate workshops to gather input, and ensure that integrations with existing systems meet security and regulatory standards. Frequent collaboration ensures that the solution aligns with business goals, provides a seamless user experience, and remains scalable and maintainable. This cross-functional approach is essential for delivering successful CCM projects on time and within budget.

What are the key skills and qualifications needed to thrive as a CCM Solution Architect, and why are they important?

To thrive as a CCM Solution Architect, you need expertise in Customer Communication Management platforms, system integration, and software architecture, often backed by a degree in computer science or related fields. Familiarity with CCM tools like OpenText, Quadient, or Smart Communications, as well as certifications in relevant technologies and experience with APIs and workflow automation, are typically required. Strong problem-solving, stakeholder management, and communication skills help you translate business needs into technical solutions and lead project teams effectively. These skills ensure the delivery of scalable, compliant, and user-centric CCM solutions that optimize customer interactions and streamline business processes.

What is the difference between Ccm Solution Architect vs Ccm Business Analyst?

AspectCcm Solution ArchitectCcm Business Analyst
Required CredentialsTypically requires certifications like TOGAF, AWS, or cloud architecture credentialsOften requires business analysis certifications such as CBAP or PMI-PBA
Work EnvironmentDesigns technical solutions, collaborates with IT teams, focuses on architectureAnalyzes business needs, gathers requirements, works closely with stakeholders
Employer & Industry UsageUsed in IT, healthcare, finance sectors for system designCommon in business, healthcare, and finance for process improvement

The Ccm Solution Architect focuses on designing technical solutions and system architecture, while the Ccm Business Analyst concentrates on understanding business needs and requirements. Both roles are essential in project development but serve different functions within the same industry.

What cities are hiring for Ccm Solution Architect jobs?

Cities with the most Ccm Solution Architect job openings:

What are popular job titles related to Ccm Solution Architect jobs?

For Ccm Solution Architect jobs, the most frequently searched job titles are:

CCM Technical Project Manager / Solution Assessment Lead

Minneapolis, MN • On-site

ITECS
1 - 10 employees
Learn more about ITECSexternal

Other

Posted 2 days ago

New

Job description

Required CCM Technical Project Manager / Solution Assessment Lead Insurance (1)

Experience: 10+ Years

Domain: Insurance

Technology: Customer Communication Management (CCM)

Role Type: Technical / Client-Facing

Work Location: Hybrid in Minneapolis

Rate: $65/hr

Prefeeaby visa independent

Job Summary

We are looking for an experienced CCM Technical Project Manager / Solution Assessment Lead with 10+ years of experience in Customer Communication Management (CCM) technologies, preferably within the Insurance domain.

This is a purely technical and client-facing role rather than a traditional project management position. The candidate will work closely with the customer to assess their existing Oracle Documaker-based CCM landscape, understand current business and technical use cases, identify gaps and modernization opportunities, and help define and evaluate the appropriate target CCM platform and architecture.

The ideal candidate should have strong hands-on CCM architecture knowledge, excellent customer-facing skills, and experience assessing legacy document composition platforms and defining modernization/migration strategies.

Key Responsibilities

Work directly with customer business and technology stakeholders to understand the existing CCM ecosystem and business processes.

  • Perform a detailed current-state assessment of the Oracle Documaker architecture, including document generation, templates, data integration, batch and real-time processing, output channels, archival, print, email, and other downstream integrations.
  • Understand and document existing communication use cases across the Insurance business.
  • Assess the current Documaker implementation for architecture, scalability, maintainability, integration, performance, and operational challenges.
  • Identify functional and technical gaps in the existing CCM platform.
  • Conduct workshops with business, architecture, application, infrastructure, security, and integration teams.
  • Define the current-state and target-state CCM architecture.
  • Evaluate potential target CCM platforms based on customer use cases, technical requirements, integration requirements, scalability, cloud readiness, and future business needs.
  • Develop a structured CCM platform evaluation and selection framework, including functional and technical evaluation criteria.
  • Provide technical recommendations and help the customer select an appropriate target CCM solution.
  • Assess migration complexity for existing templates, business rules, data interfaces, workflows, and integrations.
  • Define a high-level CCM modernization and migration roadmap from Oracle Documaker to the selected target platform.
  • Identify migration dependencies, risks, assumptions, constraints, and technical prerequisites.
  • Prepare architecture diagrams, assessment reports, solution options, recommendations, and technical presentations for customer stakeholders.
  • Facilitate technical discussions and present recommendations to customer architecture and leadership teams.
  • Coordinate with product vendors, architects, developers, infrastructure teams, and business stakeholders during platform assessment and solution definition.

Required Technical Skills

  • 10+ years of overall experience with significant experience in Customer Communication Management (CCM) solutions.
  • Strong knowledge of Oracle Documaker, including architecture, document/template development, data processing, batch processing, integrations, and output management.
  • Experience assessing and modernizing legacy CCM/document composition platforms.
  • Strong understanding of enterprise CCM architecture and document generation lifecycle.
  • Experience with batch, on-demand, interactive, and real-time communication use cases.
  • Strong knowledge of XML, JSON, APIs, Web Services, databases, file-based integrations, and enterprise integration patterns.
  • Understanding of print, PDF, email, SMS, digital delivery, archival, and document management integrations.
  • Experience defining current-state and future-state solution architectures.
  • Ability to perform platform capability assessment, gap analysis, and technical product evaluation.
  • Understanding of cloud/SaaS-based CCM architecture and migration considerations.
  • Strong experience producing HLDs, architecture diagrams, assessment documents, migration roadmaps, and technical recommendations.

CCM Platform Experience

Experience with Oracle Documaker is highly preferred. Exposure to one or more modern CCM platforms would be an advantage, such as:

  • Quadient Inspire
  • OpenText Exstream
  • SmartCOMM
  • Oracle Documaker

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