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Ccai Jobs (NOW HIRING)

Sidmans

Lead CCAI Expert

East Hartford, CT · On-site

Role: Lead CCAI Expert Location: Hartford, CT Duration: 12+ Months Contract * Lead Google CCAI ExpertRole SummaryWe are seeking a Lead AI / Cloud Expert to implement and extend Real-Time Call ...

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Sidmans

Google CCAI Expert

East Hartford, CT · On-site

Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or ...

New

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Google Contact Center AI (CCAI) * Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred Experience * Contact center technologies such as: * Avaya * Cisco ...

Conch Technologies Inc

AI/ML NLP Engineer

Phoenix, AZ · On-site

Google Contact Center AI (CCAI) * Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred Experience * Contact center technologies such as: * Avaya * Cisco ...

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Can configure, setup, administer and customize the CCAI solution per custom requirements * Experience in delivering complex AI (or) DA projects * Experience coding using one or more languages such as ...

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Google Cloud ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert Location: Dallas, TX (Day1 Onsite) Duration: Long Term We seek an experienced developer to design, build, and deploy advanced ...

Navtech, Inc.

URGENT NEED - Genesys Cloud - 100% REMOTE

$57 - $76.25/hr

Core Infrastructure Course Job Requirements: 1. Can configure, setup, administer and customize the CCAI solution per custom requirements 2. Experience in delivering complex AI (or) DA projects 3. ...

talentmovers inc

GCP System Engineer

Issaquah, WA · On-site

We are seeking a highly skilled GCP System Engineer to manage the operational stability, configuration, and deep-level integration of the Google Contact Center AI (CCAI) platform and its related ...

S R INTERNATIONAL INC

Senior AI Architect

Phoenix, AZ · Remote

$132K - $180K/yr

Google Conversational Agents / Google CCAI Services * SharePoint Online solutions using Power Platform * Strong programming skills in C#, .NET, JavaScript, or Python * Experience designing and ...

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How much do ccai jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for ccai in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are the typical career advancement opportunities for a Contact Center Artificial Intelligence (CCAI) Specialist?

As a CCAI Specialist, you can progress to roles such as AI Solutions Architect, Contact Center Technology Manager, or even Head of Customer Experience Technology, depending on your interests and expertise. Many organizations encourage ongoing professional development, so gaining certifications in cloud platforms or advanced AI concepts can open doors to more senior positions. You may also have the chance to lead cross-functional teams or mentor junior staff as you gain experience. This role offers a solid pathway for professionals interested in both technological innovation and customer experience transformation.

What is a CCAI job?

A CCAI job typically refers to roles involving Contact Center AI (CCAI), which leverages artificial intelligence to enhance customer support and automate interactions. Professionals in this field may work with AI-powered chatbots, virtual agents, or speech analytics to improve customer service experiences. Common responsibilities include configuring AI models, analyzing user interactions, and optimizing automated workflows. These roles are often found in industries like customer support, telecom, and tech, where AI-driven customer engagement is a priority.

What are the key skills and qualifications needed to thrive in the Ccai position, and why are they important?

To thrive as a Contact Center Artificial Intelligence (CCAI) Specialist, you need a solid background in conversational AI, machine learning, and natural language processing, typically supported by a degree in computer science or a related field. Familiarity with platforms such as Google CCAI, cloud services, and customer service software is often expected, along with certification in relevant AI or cloud technologies. Excellent problem-solving abilities, effective communication, and strong project management skills help you stand out in this role. These skills ensure the successful design, deployment, and optimization of AI-driven solutions in dynamic contact center environments.

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What states have the most Ccai jobs? States with the most job openings for Ccai jobs include:
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Ccai jobs near you
Infographic showing various Ccai job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 4% Part Time, and 9% Contract. Highlights an 74% Physical, and 26% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

Lead CCAI Expert

Sidmans

East Hartford, CT • On-site

Other

Posted 2 days ago

New

Job description

Role: Lead CCAI Expert
Location: Hartford, CT
Duration: 12+ Months Contract
 
Job Description:
  • Lead Google CCAI ExpertRole SummaryWe are seeking a Lead AI / Cloud Expert to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI).
  • The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications.
 
Key Responsibilities:
  • Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or guidance to agent-facing applications during live engagements.
  • Design and implement GenAI solution architectures using enterprise-approved LLMs and cloud platforms.
  • Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers)
 
Required Skills & Experience
  • Core Focus (Must-Have)
  • Hands-on experience with Google Cloud Platform, especially Contact Center AI (CCAI), Agent Assist, Dialogflow Pub/Sub, Cloud Run, IAM, service accounts.
  • Experience building or supporting real-time / streaming systems.
  • Strong backend development skills (Python)Docker and cloud-native microservices Generative AI / ML (Required).
  • Experience delivering LLM-based solutions in production.
  • Familiarity with RAG architectures, vector search, and evaluation.
  • Prompt engineering and response quality tuning
  • Understanding of responsible AI, privacy, and security considerations
 
Nice to Have
Telephony or contact-center platforms (SIPREC, Genesys, VoIP)Redis or other low-latency data stores. Kubernetes / HelmAzure services (AKS, Azure OpenAI) in hybrid cloud setups
Observability tools (logging, metrics, tracing)

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