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Ccai Jobs (NOW HIRING)

Virtusa Corporation

CCAI Engineer

New York, NY · On-site

2. JD Sr. Google CCAI Engineer Role Summary We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI ...

DataSync Inc

Google CCAI Developer

Charlotte, NC · On-site

Google CCAI (Contact Center AI) Experience: 4-8 Years Job Summary: We are seeking a highly skilled Google CCAI with hands-on experience in designing, developing, and implementing enterprise-grade ...

Virtusa Corporation

Lead CCAI Expert (ATC)

New York, NY · On-site

$60.50 - $82.75/hr

1. JD Lead Google CCAI Expert Role Summary We are seeking a Lead AI / Cloud Expert to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI ...

Volto USA

Enterprise IVR Ops Google CCAI

Cincinnati, OH · On-site

$102K - $127K/yr

The Operations Engineer is responsible for advanced troubleshooting, root cause analysis, and operational stability of a Google Contact Center AI (CCAI) platform integrated within a large-scale ...

Sidmans

Google CCAI Expert

East Hartford, CT · On-site

Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or ...

Virtusa Corporation

Enterprise Architect CCAI

New York, NY · On-site

$75.50 - $97.25/hr

... CCAI to process live Design robust integration patterns linking telephony protocols with cloud-native media streams, microservices, and agent desktops. Partner with InfoSec Risk and Compliance teams ...

Climatechange

Director of Education

California, MO · On-site

$57.70 - $120/hr

CCAI is a registered 501(c)(3) nonprofit, and is run by a small team of staff alongside a dedicated team of volunteers hailing from five continents and bringing significant breadth and depth of ...

Conch Technologies Inc

AI/ML NLP Engineer

Phoenix, AZ · On-site

Google Contact Center AI (CCAI) * Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred Experience * Contact center technologies such as: * Avaya * Cisco ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Google Contact Center AI (CCAI) * Google Intelligent Virtual Agent (IVA) * Voice Analytics and Conversational AI solutions Preferred Experience * Contact center technologies such as: * Avaya * Cisco ...

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Can configure, setup, administer and customize the CCAI solution per custom requirements * Experience in delivering complex AI (or) DA projects * Experience coding using one or more languages such as ...

MSR Cosmos

Google Cloud ML Engineer

Dallas, TX · On-site

$55.25 - $73.75/hr

Google Cloud ML Engineer- Vertex AI & CCAI Chat Virtual Agent Expert Location: Dallas, TX (Day1 Onsite) Duration: Long Term We seek an experienced developer to design, build, and deploy advanced ...

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How much do ccai jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for ccai in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a ccai?

A CCAI job typically refers to roles involving Contact Center AI (CCAI), which leverages artificial intelligence to enhance customer support and automate interactions. Professionals in this field may work with AI-powered chatbots, virtual agents, or speech analytics to improve customer service experiences. Common responsibilities include configuring AI models, analyzing user interactions, and optimizing automated workflows. These roles are often found in industries like customer support, telecom, and tech, where AI-driven customer engagement is a priority.

What are the key skills and qualifications needed to thrive in the ccai position?

To thrive as a Contact Center Artificial Intelligence (CCAI) Specialist, you need a solid background in conversational AI, machine learning, and natural language processing, typically supported by a degree in computer science or a related field. Familiarity with platforms such as Google CCAI, cloud services, and customer service software is often expected, along with certification in relevant AI or cloud technologies. Excellent problem-solving abilities, effective communication, and strong project management skills help you stand out in this role. These skills ensure the successful design, deployment, and optimization of AI-driven solutions in dynamic contact center environments.

What are the typical career advancement opportunities for a Contact Center Artificial Intelligence (CCAI) specialist?

As a CCAI Specialist, you can progress to roles such as AI Solutions Architect, Contact Center Technology Manager, or even Head of Customer Experience Technology, depending on your interests and expertise. Many organizations encourage ongoing professional development, so gaining certifications in cloud platforms or advanced AI concepts can open doors to more senior positions. You may also have the chance to lead cross-functional teams or mentor junior staff as you gain experience. This role offers a solid pathway for professionals interested in both technological innovation and customer experience transformation.

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Ccai jobs near you
Infographic showing various Ccai job openings in the United States as of August 2026, with employment types broken down into 62% Full Time, 8% Part Time, and 30% Contract. Highlights an 72% In-person, and 28% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.

CCAI Engineer

New York, NY • On-site

Virtusa Corporation
IT Services • 10K+ employees
Learn more about Virtusa Corporationexternal

Contractor

Posted 16 days ago

Job description

2. JD Sr. Google CCAI Engineer
Role Summary
We are seeking a Senior AI / Cloud Engineer to implement and extend Real-Time Call Listening and Agent Assist platform built using Google Contact Center AI (CCAI).
The role also involves contributing to broader AI and Generative AI solution architecture, including the design and evolution of event-driven, cloud-native services that leverage enterprise-approved LLMs to deliver real-time insights, guidance, and automation across contact center and agent-facing applications.
Key Responsibilities
Maintain and evolve event-driven contact center services built on CCAI and Google Cloud Platform that process real-time customer interactions and deliver contextual insights, recommendations, or guidance to agent-facing applications during live engagements.
Design and implement GenAI solution architectures using enterprise-approved LLMs and cloud platforms
Define reference architectures for GenAI components (LLMs, vector stores, APIs, orchestration layers)
Required Skills & Experience
Core Focus (Must-Have)
Hands-on experience with Google Cloud Platform, especially
Contact Center AI (CCAI), Agent Assist, Dialogflow
Pub/Sub, Cloud Run, IAM, service accounts
Experience building or supporting real-time / streaming systems
Strong backend development skills (Python)
Docker and cloud-native microservices
Generative AI / ML (Required)
Experience delivering LLM-based solutions in production
Familiarity with RAG architectures, vector search, and evaluation
Prompt engineering and response quality tuning
Understanding of responsible AI, privacy, and security considerations
Nice to Have
Telephony or contact-center platforms (SIPREC, Genesys, VoIP)
Redis or other low-latency data stores
Kubernetes / Helm
Azure services (AKS, Azure OpenAI) in hybrid cloud setups
Observability tools (logging, metrics, tracing)
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About Virtusa

Sourced by ZipRecruiter

We are builders, makers, and doers with the technical skills and domain expertise to transform your business at scale and speed without disruption. Our unique Engineering First approach blends deep industry expertise and empowered, agile teams, to create holistic solutions that seamlessly move the business forward. We help clients engage with new technology paradigms to creatively build solutions that drive them to the forefront of their industries.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Westborough, MA, US

Year founded

1996

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