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Ccaas Remote Jobs (NOW HIRING)

Eltropy

Solutions Engineer

Manhattan, NY · Remote

$150K/yr

Remote Compensation: $150,000 Base We are searching for an experienced Solutions Engineer who is ... Keep up to date with industry trends and emerging technologies from online banking, CCaaS, and ...

Eltropy

Solutions Engineer

Richmond, VA · Remote

$150K/yr

Remote Compensation: $150,000 Base We are searching for an experienced Solutions Engineer who is ... Keep up to date with industry trends and emerging technologies from online banking, CCaaS, and ...

Telus Digital

Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC, OR in a Work From Anywhere (Remote ... Experience with leading CCaaS technologies such as Amazon Connect, Zendesk CCaaS, Google CES, Five9 ...

UJET

Senior Manager, Core Infrastructure

$170K - $190K/yr

Lead UJET's Core Infrastructure team and shape the backbone of our cloud-native CCaaS platform. You ... level. #LI-Remote UJET is an Equal Opportunity Employer UJET provides equal employment ...

ArrowCore Group

Account Manager

Manhattan, NY · Remote

Remote Account Ownership Own the customer relationship from immediate post-sale through the life of ... Background in CCaaS (Five9, Genesys, NICE, Talkdesk, Avaya, or equivalent) strongly preferred. SaaS ...

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Ccaas Remote information

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How much do ccaas remote jobs pay per year?

As of Jun 7, 2026, the average yearly pay for ccaas remote in the United States is $127,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $109,000.00 and $143,500.00 per year, depending on experience, location, and employer.

What is the difference between Ccaas Remote vs Customer Support Specialist?

AspectCcaas RemoteCustomer Support Specialist
Required CredentialsBasic technical knowledge, communication skillsCustomer service training, communication skills
Work EnvironmentRemote, home-basedOffice or remote
Industry UsageTelecommunications, SaaS companiesRetail, tech, service industries
Common Search IntentRemote customer communication rolesCustomer service roles in various industries

While both roles involve customer interaction, Ccaas Remote focuses on remote communication within telecom or SaaS environments, often requiring technical knowledge. Customer Support Specialist roles are broader, covering various industries and may include in-person or remote work. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges faced by CCaaS Remote professionals, and how can they be addressed?

CCaaS (Contact Center as a Service) Remote professionals often encounter challenges such as maintaining effective communication with team members, adapting to rapidly changing technologies, and managing customer interactions across multiple channels. To address these, it's important to leverage collaboration tools, participate in regular team meetings, and stay up-to-date with platform updates. Additionally, remote workers should proactively seek feedback, set clear goals, and take advantage of available training resources to stay engaged and productive.

What is a CCaaS remote job?

A CCaaS remote job refers to a position involving Contact Center as a Service (CCaaS) that can be performed from a remote location, such as a home office. CCaaS platforms are cloud-based solutions that help companies manage customer interactions across multiple channels, including phone, email, chat, and social media. Remote CCaaS employees may work in customer support, technical support, sales, or administrative roles, utilizing these cloud tools to communicate with customers and team members. This setup offers flexibility for both employers and employees, enabling efficient customer service without requiring staff to be physically present in a traditional call center.

What are the key skills and qualifications needed to thrive as a CCaaS Remote Specialist, and why are they important?

To thrive as a CCaaS (Contact Center as a Service) Remote Specialist, you need strong customer service skills, problem-solving ability, and a background in call center operations, often supported by experience with remote work environments. Familiarity with cloud contact center platforms such as Genesys, Five9, or NICE inContact, and certifications like CCaaS or related SaaS solutions are valuable. Excellent communication, time management, and adaptability are essential soft skills for remote collaboration and effective service delivery. These skills ensure efficient resolution of customer issues, seamless workflow integration, and high customer satisfaction in a distributed work setting.

Software Engineering Manager -UCaaS (Remote)

Sangoma

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Job description

Engineering Manager - UCaaS

At Sangoma, you don't just contribute code, you own outcomes.  We build the technology that keeps businesses connected. From UCaaS and CCaaS to VoIP and hybrid communications, we power the conversations that drive growth for organizations of every size.  We are builders, partners, and problem solvers. We move with purpose, win as a team, and take ownership of results. We are seeking an Engineering Manager who will drive outcomes, and just won't oversee delivery, they will drive outcomes. Remote but best candidate will be located in either Central or Eastern time zone.

Your Role:

  • Lead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of our UCaaS voice platform
  • Partner with Product Management to define goals, set priorities, and translate strategy into execution
  • Drive planning and delivery of new features and services while maintaining operational excellence
  • Coach and develop engineers through regular 1:1s, performance feedback, and structured growth plans
  • Lead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountability
  • Champion best practices in infrastructure as code, reproducibility, automation, and observability
  • Stay hands-on by guiding architecture decisions and contributing to complex troubleshooting when needed
  • Strengthen monitoring, alerting, and system visibility across our VoIP environment
  • Ensure voice infrastructure is highly available, scalable, and resilient
  • Support escalated technical issues and participate in an on-call rotation (approximately one week per month)
  • Lead a high-performing remote team with trust, ownership, and clear communication

Requirements

  • 5 years of software, infrastructure, SRE or platform engineering experience 
  • Leadership and initiative 
  • Ability to lead a remote-work team 
  • Organized and detail oriented 
  • Experience working in a Linux or UNIX-like environment 
  • Experience with Infrastructure as Code tooling, such as Ansible or Docker 
  • Relational Databases such as MySQL or PostgreSQL 
  • Experience with version control using Git 
  • Experience using or building observability stacks, such as Grafana, Loki, Prometheus, Datadog or Nagios  
  • English fluency and strong writing skills 

Skills that would be helpful, but not required: 

  • Experience with cloud infrastructure such as AWS or OpenStack  
  • Proficient with VoIP (SIP, RTP and other real-time communication protocols) 
  • Proficient with telephony platforms; any of FreeSWITCH, OpenSIPS, Kamailio or Asterisk 
  • Experience with programming languages such as PHP or Lua 

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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