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$24

How much do cbp agent jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for cbp agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How much does a CBP agent get paid?

A Customs and Border Protection (CBP) agent's salary typically starts around $50,000 to $70,000 per year, depending on experience, location, and rank. With experience and promotions, salaries can increase to over $100,000 annually. CBP agents also receive benefits such as health insurance, retirement plans, and overtime pay.

Is CBP a high paying job?

CBP Agent positions generally offer competitive salaries that increase with experience, seniority, and location. Entry-level agents typically earn a moderate salary, with opportunities for overtime, benefits, and career advancement contributing to overall compensation. While not among the highest-paying federal jobs, CBP agents can achieve a stable income with benefits over time.

How do you become a CBP agent?

To become a CBP agent, applicants must meet specific requirements including U.S. citizenship, a valid driver's license, and a minimum age of 18 or 21 depending on the position. Candidates typically need a high school diploma or equivalent, pass a background check, medical exam, fitness test, and complete training at the Federal Law Enforcement Training Center (FLETC). Prior law enforcement or military experience can be advantageous but is not always required.

What are CBP Agents?

CBP Agents, or Customs and Border Protection Agents, are federal law enforcement officers responsible for protecting the United States' borders. They prevent illegal immigration, human trafficking, drug smuggling, and other illegal activities at ports of entry and along the border. CBP Agents inspect individuals, vehicles, and cargo entering the country, enforce customs, immigration, and agricultural laws, and ensure national security. They play a critical role in facilitating lawful trade and travel while safeguarding America’s borders.

What are some common challenges faced by CBP Agents during their daily operations?

CBP Agents often encounter challenges such as working in remote or high-traffic border areas, managing unpredictable situations, and adapting to rapidly changing environments. They must stay vigilant for potential security threats while ensuring the legal and humane treatment of individuals crossing the border. The role also requires balancing enforcement duties with strong communication and teamwork, as agents frequently collaborate with other law enforcement agencies and support personnel.

What are the key skills and qualifications needed to thrive as a CBP Agent, and why are they important?

To thrive as a CBP Agent, you need strong observational skills, physical fitness, and knowledge of law enforcement procedures, typically backed by a relevant degree or work experience and successful completion of the CBP entrance exam. Familiarity with border security technologies, databases, and firearms certification is essential for daily operations. Integrity, decision-making under pressure, and effective communication are crucial soft skills in this role. These abilities ensure that CBP Agents can enforce laws, protect borders, and handle complex situations professionally and safely.

Is it hard to get hired by CBP?

Getting hired as a CBP agent involves a competitive process that includes written exams, physical fitness tests, background checks, and interviews. Candidates typically need relevant experience, a clean record, and must pass a rigorous screening process, making the hiring process challenging but achievable with proper preparation.
What cities are hiring for Cbp Agent jobs? Cities with the most Cbp Agent job openings:
What states have the most Cbp Agent jobs? States with the most job openings for Cbp Agent jobs include:
Cbp Agent jobs near you
Infographic showing various Cbp Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.
Help Desk Specialist I (Tier 1 Agent)

Help Desk Specialist I (Tier 1 Agent)

Titan Technologies

San Antonio, TX

$18/hr

Full-time

Posted 14 days ago

Job description

Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist I to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides first-level technical support for employees, contractors and external customers by responding to service requests, troubleshooting hardware, software, network, and access issues, documenting incidents in ServiceNow, and escalating complex problems to appropriate support teams. This role is a focused on delivering customer support in a 24x7x365 help desk environment while maintaining compliance with security and operational requirements.

Duties and Responsibilities:

  • Serve as the Tier 1 customer support Point of Contact for all CBP employees and contractors, operating in a 24x7x365 environment.
  • Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, selfservice tickets, and email.
  • Accurately log and document all incidents and service requests in ServiceNow, including troubleshooting steps and resolution details required for nextlevel support.
  • Perform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to:
    • CBP webbased and clientbased applications
    • Email and messaging systems
    • Mobile devices
    • Hardware (printers, desktops, laptops, peripherals)
    • Network connectivity
    • Workstation login and PIV card issues
    • Remote access, VPN, and DHS Workplace connectivity
  • Perform password resets, account unlocks, and initial request intake in compliance with security policies.
  • Provide firstcall resolution using established troubleshooting techniques and approved knowledge articles.
  • Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and thirdparty vendors, using ticket transfer and warmcall transfer methods.
  • Monitor ticket status and proactively communicate updates and resolution progress to customers.
  • Identify and escalate potential major incidents affecting multiple users.
  • Participate in major incident bridge calls and communicate customer impact as required.
  • Handle sensitive or VIP customer contacts with timely, accurate escalation and follow
  • Verify ACE Portal accessibility following scheduled maintenance or outage events.

You MUST have:

  • Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
  • Working knowledge of Windows operating systems, Microsoft Office, Active Directory, and basic networking concepts.
  • Strong customer service skills with clear and professional verbal and written communication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

It’s GREAT if you also have:

  • CompTIA A+ or similar entrylevel IT certification.
  • HDI Customer Service Representative (CSR) or Support Center Analyst (SCA)
  • Experience using the ServiceNow ITSM
  • Experience troubleshooting VPN solutions such as GlobalProtect or Zscaler.
  • Prior federal government or CBP help desk
  • Experience with Amazon Connect or similar Automatic Call Distribution (ACD) systems.

Education:

  • High school diploma or equivalent required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

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