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Cbp Agent Jobs in Virginia (NOW HIRING)

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) . This role serves as a 24x7x365 ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) . This role serves as a 24x7x365 ...

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How much do cbp agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for cbp agent in Virginia is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.09 per hour, depending on experience, location, and employer.

How do you become a CBP agent?

To become a CBP agent, applicants must meet age, citizenship, and background requirements, pass written and physical fitness tests, and complete a structured training program at the Federal Law Enforcement Training Center. Candidates typically need a high school diploma or equivalent, and some positions may require college coursework or experience in law enforcement or related fields.

What is a CBP agent?

CBP Agents, or Customs and Border Protection Agents, are federal law enforcement officers responsible for protecting the United States' borders. They prevent illegal immigration, human trafficking, drug smuggling, and other illegal activities at ports of entry and along the border. CBP Agents inspect individuals, vehicles, and cargo entering the country, enforce customs, immigration, and agricultural laws, and ensure national security. They play a critical role in facilitating lawful trade and travel while safeguarding America’s borders.

What challenges do CBP agents face during their daily operations?

CBP Agents often encounter challenges such as working in remote or high-traffic border areas, managing unpredictable situations, and adapting to rapidly changing environments. They must stay vigilant for potential security threats while ensuring the legal and humane treatment of individuals crossing the border. The role also requires balancing enforcement duties with strong communication and teamwork, as agents frequently collaborate with other law enforcement agencies and support personnel.

What skills and qualifications are needed to be a CBP agent?

To thrive as a CBP Agent, you need strong observational skills, physical fitness, and knowledge of law enforcement procedures, typically backed by a relevant degree or work experience and successful completion of the CBP entrance exam. Familiarity with border security technologies, databases, and firearms certification is essential for daily operations. Integrity, decision-making under pressure, and effective communication are crucial soft skills in this role. These abilities ensure that CBP Agents can enforce laws, protect borders, and handle complex situations professionally and safely.

What does a CBP agent do?

A CBP agent, or Customs and Border Protection agent, is responsible for inspecting and securing U.S. borders, preventing illegal entry, and enforcing customs laws. They conduct patrols, screen travelers and cargo, and use tools like surveillance equipment to maintain border security. The role often requires physical fitness, attention to detail, and knowledge of immigration and customs regulations.
What cities in Virginia are hiring for Cbp Agent jobs? Cities in Virginia with the most Cbp Agent job openings:
Cbp Agent jobs near you
Infographic showing various Cbp Agent job openings in Virginia as of July 2026, with employment types broken down into 84% Full Time, 10% Part Time, and 6% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $35,358 per year, or $17 per hour.

CBP Technology Service Desk

Aretec Inc

Ashburn, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Full-time
Clearance Requirement: CBP Background Investigation (Unclassified)
About Aretec
At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data-driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high-impact solutions that support mission success.
Position Summary
Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters). The position provides first-level technical and functional support for CBP external-facing systems, including the Automated Commercial Environment (ACE). The ideal candidate demonstrates strong customer service skills and comfort supporting external stakeholders in a mission-critical environment.
What You'll Do
  • Serve as the Tier 1 customer support Point of Contact for external CBP customers, including PGAs and Trade users, via the external 866 support line.
  • Respond to incoming incidents, service requests, and inquiries via phone, live agent chat, self-service tickets, and email.
  • Provide support for ACE-related inquiries, including trade facilitation, compliance, and enforcement topics.
  • Deliver 24x7x365 bilingual (English/Spanish) support for ACE-related Trade inquiries.
  • Accurately log and document all incidents and service requests in ServiceNow, including actions taken and information required for next-level support.
  • Perform initial investigation, triage, troubleshooting, resolution, and escalation for external-facing CBP applications.
  • Escalate incidents to Tier 2 or Tier 3 support teams using ticket transfer and warm-call transfer methods.
  • Monitor ticket status and proactively communicate updates and resolution progress to external customers.
  • Handle sensitive or VIP customer contacts with timely, accurate escalation and follow-up.
  • Support both Internal and External Tier 1 operations as required; 23% of Task 2 effort is allocated to External support in accordance with contract requirements.

Required Qualifications
  • High school diploma or equivalent.
  • Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
  • Working knowledge of Windows operating systems, Microsoft Office, and web-based applications.
  • Strong customer service and communication skills, both verbal and written.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications
  • Bilingual English/Spanish proficiency strongly preferred.
  • CompTIA A+ or similar entry-level IT certification.
  • HDI Customer Service Representative (CSR) certification.
  • Experience supporting the Automated Commercial Environment (ACE).
  • Experience assisting Trade or Participating Government Agency (PGA) customers.
  • Prior federal government or CBP help desk experience.

Why Join Aretec
  • Support CBP's external mission partners and national trade operations.
  • Gain experience supporting enterprise-scale federal and trade-facing systems.
  • Work in a high-impact, customer-facing environment supporting border and trade missions.
  • Competitive compensation and benefits, including:
  • Health, Dental, and Vision Insurance
  • 401(k) with Employer Match
  • Paid Time Off and Holidays
  • Training and Certification Support

Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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