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Cbp Agent Jobs (NOW HIRING)

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) . This role serves as a 24x7x365 ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) . This role serves as a 24x7x365 ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD) . This role serves as a 24x7x365 ...

Menzies Aviation

Baggage Service Agent - BSO

Atlanta, GA · On-site

$15 - $18.25/hr

Baggage Service Agent - BSO Menzies Aviation is seeking a full-time diligent Baggage Service Agent ... U.S. Customs Seal for access to CBP security areas. * Working knowledge of airport safety ...

Menzies Aviation

Baggage Service Agent - BSO

Atlanta, GA · On-site

$14.75 - $18/hr

The Baggage Service Agent plays an important role in ensuring that flights run on time by ... S. Customs Seal for access to CBP security areas. • Working knowledge of airport safety ...

Menzies Aviation

Baggage Service Agent - BSO

Atlanta, GA · On-site

$14.75 - $18/hr

The Baggage Service Agent plays an important role in ensuring that flights run on time by ... S. Customs Seal for access to CBP security areas. • Working knowledge of airport safety ...

Inlandgroup

Ramp Agent/Cabin Cleaner (MCO)

Orlando, FL · On-site

$14.50 - $17.75/hr

Orlando CBP requires US citizenship or US permanent resident status in order to obtain a CBP Seal ... As a Ramp Agent/Cabin Cleaner you will work as part of a team delivering safe and efficient ...

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Cbp Agent information

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How much do cbp agent jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for cbp agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

How much does a CBP agent get paid?

A Customs and Border Protection (CBP) agent's salary typically starts around $50,000 to $70,000 per year, depending on experience, location, and rank. With experience and promotions, salaries can increase to over $100,000 annually. CBP agents also receive benefits such as health insurance, retirement plans, and overtime pay.

Is CBP a high paying job?

CBP Agent positions generally offer competitive salaries that increase with experience, seniority, and location. Entry-level agents typically earn a moderate salary, with opportunities for overtime, benefits, and career advancement contributing to overall compensation. While not among the highest-paying federal jobs, CBP agents can achieve a stable income with benefits over time.

How do you become a CBP agent?

To become a CBP agent, applicants must meet specific requirements including U.S. citizenship, a valid driver's license, and a minimum age of 18 or 21 depending on the position. Candidates typically need a high school diploma or equivalent, pass a background check, medical exam, fitness test, and complete training at the Federal Law Enforcement Training Center (FLETC). Prior law enforcement or military experience can be advantageous but is not always required.

What are CBP Agents?

CBP Agents, or Customs and Border Protection Agents, are federal law enforcement officers responsible for protecting the United States' borders. They prevent illegal immigration, human trafficking, drug smuggling, and other illegal activities at ports of entry and along the border. CBP Agents inspect individuals, vehicles, and cargo entering the country, enforce customs, immigration, and agricultural laws, and ensure national security. They play a critical role in facilitating lawful trade and travel while safeguarding America’s borders.

What are some common challenges faced by CBP Agents during their daily operations?

CBP Agents often encounter challenges such as working in remote or high-traffic border areas, managing unpredictable situations, and adapting to rapidly changing environments. They must stay vigilant for potential security threats while ensuring the legal and humane treatment of individuals crossing the border. The role also requires balancing enforcement duties with strong communication and teamwork, as agents frequently collaborate with other law enforcement agencies and support personnel.

What are the key skills and qualifications needed to thrive as a CBP Agent, and why are they important?

To thrive as a CBP Agent, you need strong observational skills, physical fitness, and knowledge of law enforcement procedures, typically backed by a relevant degree or work experience and successful completion of the CBP entrance exam. Familiarity with border security technologies, databases, and firearms certification is essential for daily operations. Integrity, decision-making under pressure, and effective communication are crucial soft skills in this role. These abilities ensure that CBP Agents can enforce laws, protect borders, and handle complex situations professionally and safely.

Is it hard to get hired by CBP?

Getting hired as a CBP agent involves a competitive process that includes written exams, physical fitness tests, background checks, and interviews. Candidates typically need relevant experience, a clean record, and must pass a rigorous screening process, making the hiring process challenging but achievable with proper preparation.
What cities are hiring for Cbp Agent jobs? Cities with the most Cbp Agent job openings:
What states have the most Cbp Agent jobs? States with the most job openings for Cbp Agent jobs include:
Cbp Agent jobs near you
Infographic showing various Cbp Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.
CBP Technology Service Desk

CBP Technology Service Desk

Aretec Inc

Ashburn, VA • Remote

Full-time

Posted 18 days ago

Job description

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success.

Position Summary

Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters). The position provides first‑level technical and functional support for CBP external‑facing systems, including the Automated Commercial Environment (ACE). The ideal candidate demonstrates strong customer service skills and comfort supporting external stakeholders in a mission‑critical environment.

What You'll Do

  • Serve as the Tier 1 customer support Point of Contact for external CBP customers, including PGAs and Trade users, via the external 866 support line.
  • Respond to incoming incidents, service requests, and inquiries via phone, live agent chat, self‑service tickets, and email.
  • Provide support for ACE‑related inquiries, including trade facilitation, compliance, and enforcement topics.
  • Deliver 24x7x365 bilingual (English/Spanish) support for ACE‑related Trade inquiries.
  • Accurately log and document all incidents and service requests in ServiceNow, including actions taken and information required for next‑level support.
  • Perform initial investigation, triage, troubleshooting, resolution, and escalation for external‑facing CBP applications.
  • Escalate incidents to Tier 2 or Tier 3 support teams using ticket transfer and warm‑call transfer methods.
  • Monitor ticket status and proactively communicate updates and resolution progress to external customers.
  • Handle sensitive or VIP customer contacts with timely, accurate escalation and follow‑up.
  • Support both Internal and External Tier 1 operations as required; 23% of Task 2 effort is allocated to External support in accordance with contract requirements.

Required Qualifications

  • High school diploma or equivalent.
  • Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.
  • Working knowledge of Windows operating systems, Microsoft Office, and web‑based applications.
  • Strong customer service and communication skills, both verbal and written.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required