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Cbp Agent Jobs in Virginia (NOW HIRING)

Chenega MIOS

Help Desk Supervisor

Ashburn, VA · On-site

... Protection (CBP) Technology Service Desk (TSD) Tier I, II and ACE operations. This role is ... Monitor agent availability, productive status, and contact volume to ensure service delivery ...

Chenega Corporation

Help Desk Supervisor

Ashburn, VA · On-site

... Protection (CBP) Technology Service Desk (TSD) Tier I, II and ACE operations. This role is ... Monitor agent availability, productive status, and contact volume to ensure service delivery ...

Unissant

Senior Enterprise Systems Architect

Ashburn, VA · On-site

$153K - $218K/yr

Guide implementation of AI platforms, MLOps environments, data pipelines, vector databases, agent ... Clearance RequirementsDHS CBP or TS/SCI clearance is required.Active security clearance is ...

Unissant

Senior Enterprise Systems Architect

Ashburn, VA · On-site

$153K - $218K/yr

Guide implementation of AI platforms, MLOps environments, data pipelines, vector databases, agent ... DHS CBP or TS/SCI clearance is required. * Active security clearance is preferred. Travel * Local ...

Steampunk

Salesforce Tester/QA

Mclean, VA · On-site +1

$90K - $130K/yr

Current or previous DHS CBP Clearance is preferred About steampunk Steampunk relies on several ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

Steampunk

Mulesoft QA/Tester

Mclean, VA · On-site

$90K - $130K/yr

Current or previous DHS CBP Clearance is preferred About steampunk Steampunk relies on several ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

Steampunk

Salesforce Tester/QA

Mclean, VA · On-site +1

$90K - $130K/yr

Current or previous DHS CBP Clearance is preferred About steampunk Steampunk relies on several ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

Steampunk

Salesforce Tester/QA

Mclean, VA

$90K - $130K/yr

Current or previous DHS CBP Clearance is preferred Steampunk relies on several factors to determine ... Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients ...

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All JobsCbp Agent JobsCbp Agent Jobs in Virginia

Cbp Agent information

See Virginia salary details

$5

$16

$24

How much do cbp agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for cbp agent in Virginia is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $19.09 per hour, depending on experience, location, and employer.

What is a CBP agent?

CBP Agents, or Customs and Border Protection Agents, are federal law enforcement officers responsible for protecting the United States' borders. They prevent illegal immigration, human trafficking, drug smuggling, and other illegal activities at ports of entry and along the border. CBP Agents inspect individuals, vehicles, and cargo entering the country, enforce customs, immigration, and agricultural laws, and ensure national security. They play a critical role in facilitating lawful trade and travel while safeguarding America’s borders.

What skills and qualifications are needed to be a CBP agent?

To thrive as a CBP Agent, you need strong observational skills, physical fitness, and knowledge of law enforcement procedures, typically backed by a relevant degree or work experience and successful completion of the CBP entrance exam. Familiarity with border security technologies, databases, and firearms certification is essential for daily operations. Integrity, decision-making under pressure, and effective communication are crucial soft skills in this role. These abilities ensure that CBP Agents can enforce laws, protect borders, and handle complex situations professionally and safely.

What challenges do CBP agents face during their daily operations?

CBP Agents often encounter challenges such as working in remote or high-traffic border areas, managing unpredictable situations, and adapting to rapidly changing environments. They must stay vigilant for potential security threats while ensuring the legal and humane treatment of individuals crossing the border. The role also requires balancing enforcement duties with strong communication and teamwork, as agents frequently collaborate with other law enforcement agencies and support personnel.

How do you become a CBP agent?

To become a CBP agent, applicants must meet age, citizenship, and background requirements, pass a written exam and physical fitness test, and complete a training program at the Federal Law Enforcement Training Center. Candidates typically need a high school diploma or equivalent, with some positions requiring college coursework or experience in law enforcement or related fields.

How much does a CBP agent get paid?

A Customs and Border Protection (CBP) agent's salary typically starts around $50,000 to $70,000 per year, depending on experience, location, and rank. With experience and promotions, salaries can increase to over $100,000 annually. CBP agents also receive benefits such as health insurance, retirement plans, and overtime pay.

What does a CBP agent do?

A CBP agent, or Customs and Border Protection agent, is responsible for inspecting and securing U.S. borders, preventing illegal immigration, drug trafficking, and contraband. They conduct patrols, perform inspections at ports of entry, and use tools like surveillance equipment to enforce immigration and customs laws. The role requires strong observation skills, physical fitness, and often involves working in various environments including airports, border crossings, and remote areas.

What cities in Virginia are hiring for Cbp Agent jobs?

Cities in Virginia with the most Cbp Agent job openings:

Cbp Agent jobs near you
Infographic showing various Cbp Agent job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,358 per year, or $17 per hour.

Help Desk Supervisor

Chronos Operations, LLC

Ashburn, VA • On-site

Full-time

Re-posted 19 days ago

Job description

Overview
Join Our Talent Network
Stay connected. Explore future opportunities. Engage on your terms.
Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega MIOS opportunities in government contracting- Contingent upon position availability and completion of the BI process.
Help Desk Supervisor
Ashburn, VA (Remote)
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chronos Operations, LLC is seeking a Help Desk Supervisor to provide real-time supervisory oversight for Customs and Border Protection (CBP) Technology Service Desk (TSD) Tier I, II and ACE operations. This role is responsible for ensuring service levels, quality assurance and resolution objectives are met across all Tier channels, providing on shift leadership to agents, and acting as the primary liaison between frontline staff and TSD leadership during assigned shifts.
Responsibilities
  • Provide real-time supervisory oversight of Helpdesk Tier I, II and ACE agents during assigned shift.
  • Monitor team performance to ensure all Service Level Agreements (SLAs), Key Performance Areas (KPAs), and performance metrics are consistently achieved or exceeded.
  • Analyze performance dashboards and operational metrics to identify trends, mitigate risks, and implement continuous process improvements.
  • Conduct regular quality assurance reviews, ticket audits, and coaching sessions to improve customer service, technical accuracy, and adherence to standard operating procedures.
  • Ensure compliance with all contractual deliverables, reporting requirements, and government-directed processes.
  • Participate in operational meetings, readiness reviews, and continuous improvement initiatives to support mission success.
  • Monitor agent availability, productive status, and contact volume to ensure service delivery objectives are met.
  • Ensure >=80% of calls/chats are answered within 60 seconds (Service Level AQL).
  • Ensure >=90% email and self-service ticket processing within 12-hour period.
  • Monitor ASD ticket processing to ensure >=90% resolved or escalated within 4 hours.
  • Monitor and drive First Contact Resolution (FCR) towards >=80% target.
  • Identify and escalate operational events (volume spikes, wait time increases) per Operations Management SOP.
  • Coordinate with Help Desk Specialists on escalation flow and warm transfers.
  • Serve as on-shift liaison between Helpdesk agents and TSD leadership.
  • Participate in major incident management, ensuring timely escalation to Enterprise Operations Center (EOC).
  • Monitor and manage Sensitive VIP customer escalations.
  • Support development and deployment of alert messages for outages and known issues.
  • Provide real-time coaching and guidance to agents on call handling, troubleshooting, and documentation.
  • Support onboarding and offboarding activities, including ensuring personnel complete all required training, security requirements, and equipment accountability processes.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Responsible for onsite coordination of Government-Furnished Equipment (GFE), including issuing equipment to new hires and recovering equipment from separating employees.
  • Ensure at least one supervisor is on duty for all shifts 24x7x365 and at each location.
  • Other duties as assigned.

Qualifications
  • High school diploma or GED equivalent required.
  • 3+ years of IT help desk or Service Desk experience required.
    • Experience with ServiceNow.
    • Experience with Amazon Connect.
    • Experience with Gemini, an AI platform.
  • 1+ year of Supervisory or Team Lead experience in a Contact Center environment required.
  • Must be available to support rotating shift; 24x7x365 coverage required.
  • Successfully pass background and drug screening
  • U.S. Citizenship required; must be able to pass CBP Background Investigation (BI).

Preferred Qualifications:
  • Bachelor's degree in Business Administration, Information Technology or related field preferred.
  • HDI Support Center Team Lead or similar certification.
  • ITIL Foundation certification.
  • Experience with AI tools
  • Prior CBP or federal government help desk experience.

Knowledge, Skills and Abilities:
  • Must be able to report onsite, as required, to support the issuance of Government-Furnished Equipment (GFE) to new employees and the retrieval of GFE from terminated or departing personnel.
  • Expertise in various tools like Microsoft Project, ServiceNow, and Amazon Connect.
  • Ability to manage multiple tickets, meet SLA commitments, and maintain accurate documentation.
  • Analyze performance dashboards and operational metrics to identify trends, mitigate risks, and implement continuous process improvements.
  • Manage incident escalations and critical issues while maintaining clear communication with customers, technical teams, and program leadership.
  • Participate in operational meetings, readiness reviews, and continuous improvement initiatives to support mission success.
  • Mentor, coach, and develop Help Desk personnel through performance feedback, training, and knowledge-sharing initiatives.
  • Drive continuous improvement initiatives that enhance operational efficiency, first-contact resolution, and overall service quality.
  • Ability to work with internal teams and other agencies to resolve cross-functional IT needs.
  • Ability to support rotating shift, 24x7x365 coverage.
  • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
  • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
  • Strong written and verbal communication skills for technical documentation and stakeholder coordination.
  • Excellent communication, leadership, and project management skills.
  • Ability to work effectively in cross-functional teams and under senior analyst guidance.
  • Ability to meet minimum clearance requirements.
  • Ability to work nights, weekends, and holidays as required.
  • Ability to travel 10%.

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Chronos Operations, LLC
Estimated Salary/Wage
USD $30.00/Hr. Up to USD $35.00/Hr.

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