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Casino Operations Supervisor Jobs (NOW HIRING)

Bally's

Supervisor - Casino Games

Marquette, IA · On-site

$60 - $80/hr

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines ... Minimum 2-3 years of casino operations experience Preferred Prior supervisory experience preferred ...

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Casino Operations Supervisor information

See salary details

$11K

$67.4K

$84.5K

How much do casino operations supervisor jobs pay per year?

As of Sep 5, 2026, the average yearly pay for casino operations supervisor in the United States is $67,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $81,000.00 per year, depending on experience, location, and employer.

What is a casino operations supervisor?

Casino Operations Supervisors are professionals responsible for overseeing the daily activities on the gaming floor, ensuring compliance with gaming regulations, and maintaining a high level of customer service. They supervise dealers and other gaming staff, handle customer disputes, monitor for irregularities or cheating, and ensure proper cash handling procedures. Their role is crucial to maintaining a safe, fair, and enjoyable gaming environment. Additionally, they often work with management to implement policies and help train new employees.

What are the key skills and qualifications needed to thrive as a casino operations supervisor?

To thrive as a Casino Operations Supervisor, you need strong knowledge of gaming regulations, casino floor operations, and supervisory experience, often supported by a degree in hospitality or business management. Familiarity with casino management systems, surveillance technology, and compliance software is typically required. Excellent leadership, conflict resolution, and communication skills set top candidates apart in this role. These skills and qualifications are crucial for ensuring regulatory compliance, smooth operations, and a positive guest experience in a high-stakes environment.

What are the main challenges a casino operations supervisor faces during busy shifts, and how can they effectively manage them?

During peak hours or special events, Casino Operations Supervisors often face challenges such as maintaining smooth workflow, managing staff schedules, addressing guest concerns promptly, and ensuring compliance with gaming regulations. Effective supervisors proactively communicate with team members, delegate tasks efficiently, and stay visible on the floor to quickly resolve issues as they arise. Utilizing strong organizational and conflict-resolution skills is essential to balancing operational demands while upholding customer service standards and regulatory requirements.

What is the difference between Casino Operations Supervisor vs Casino Floor Supervisor?

AspectCasino Operations SupervisorCasino Floor Supervisor
ResponsibilitiesOversees overall casino operations, manages staff, ensures compliance, and handles customer service issues.Supervises gaming floor activities, monitors dealer performance, and enforces gaming rules.
CredentialsOften requires experience in casino management, certifications in gaming regulations, and leadership skills.Typically requires experience in gaming operations, knowledge of gaming procedures, and supervisory skills.
Work EnvironmentOffice setting within the casino, overseeing multiple departments.On the gaming floor, directly supervising dealers and gaming activities.
Industry UsageCommonly used in larger casinos with multiple departments.Used in casinos focusing on gaming floor supervision and dealer management.

The Casino Operations Supervisor and Casino Floor Supervisor roles share similarities in industry experience and work environment but differ mainly in scope. The supervisor oversees broader casino operations, while the floor supervisor focuses on gaming floor activities and dealer supervision.

More about Casino Operations Supervisor jobs

What job categories do people searching Casino Operations Supervisor jobs look for?

The top searched job categories for Casino Operations Supervisor jobs are:

What are popular job titles related to Casino Operations Supervisor jobs?

For Casino Operations Supervisor jobs, the most frequently searched job titles are:

Casino Operations Supervisor jobs near you
Infographic showing various Casino Operations Supervisor job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $67,416 per year, or $32.4 per hour.

Casino Operations Assistant Shift Manager

Hollywood Casino Aurora

Aurora, IL • On-site

Full-time

Medical, Retirement, PTO

Posted 28 days ago

Key responsibilities

  • Supervise staff and manage the daily operations of a designated shift in the Casino Operations department.

  • Oversee all games, game protection, and the overall operation of Table Games and Slots during the shift.

  • Monitor customer transactions, ensure compliance with regulatory standards, and address customer concerns and issues.

Job description

Introduction...

OverviewWe’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ResponsibilitiesThe casino operations assistant shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.

  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction
  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager
  • Ensures customer service standards are followed by all team members and addresses issues as they arise
  • Provides oversight for the gaming floor on their assigned shift
  • Effectively handles customer concerns and requests
  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers
  • Responsible for the accountability of the chips, cards, dice, and all other gaming equipment
  • Verifies table inventories and effectively manages table limits
  • Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability
  • Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances
  • Assists with the overall integrity of daily Table Games and/or Slot operations
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

Requirements

  • Must be at least 21 years of age
  • Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience
  • Must have thorough knowledge of all Table Games and Table Games/or Slots operations
  • Excellent skills in both written and oral communication
  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems

Apply