Casino Operations Supervisor Jobs (NOW HIRING)

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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POSITION SUMMARY

The Vice President of Casino Operations will serve as a strategic partner and key member of the executive leadership team, overseeing all aspects of the day-to-day casino operations as well as the strategic direction for the property. 

• Exercises direct operational control over the management of gaming activities consistent with state regulations and company policies.
• This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
• Participates with the Executive Management Team in developing strategic and tactical plans to support property objectives.
• Develops operational plans to support both short-term and long-term financial objectives.
• Develops and presents requests for capital to support operational objectives.
• Develops and manages departmental expense budget.
• Works with IGB in maintaining the integrity of the Casino Rules and Regulations.
• Directs the selection, purchase/lease, placement, and utilization of all gaming devices to ensure achievement of operational and financial objectives.
• Develops and implements operational policies and procedures that are consistent with state gaming rules and regulations and Internal Controls.
• Supervises Management and Supervisory staff to ensure optimum operating efficiencies and appropriate staffing of the casino.
• Supports and complies with company policies and procedures, state and federal regulations, and internal controls applicable to the Casino Operations division.
• Team members may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree (B.S./B.A.) from a four-year college or university, and/or 7 or more years of experience in Casino Operations; or equivalent combination of education and experience.
• Director-level experience in Table Games and Slot Operations required.
• Experience with CAD for casino layouts.
• Must understand and speak the English language.

SUPERVISORY RESPONSIBILITIES    

• Responsible for staff development and training programs.
• Responsible for the rewards and recognition program to maximize employee engagement.
• Evaluates team members within the department and delivers constructive feedback to employees in regards to performance.
• Determines recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to communicate effectively and diplomatically with executives, visitors, fellow employees, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate and percent.

COMPUTER SKILLS                                              

To perform this job successfully, an individual should have proficient skills in using Microsoft Office

products, specifically, Word, Excel, PowerPoint, Outlook, and Lotus Organizer, and be comfortable searching and retrieving information from the Internet. 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only

limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk, or hear.  The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to stand.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually quiet.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer