Case Manager Jobs in Spring, TX (NOW HIRING)

Bilingual Case Manager

For a client organization focused on supporting veterans’ compensation claims, Adecco is recruiting an on-site Case Manager to join the Case Management department. In this role, you will review veterans’ compensation cases, determine effective strategy plans, and serve as the reviewer and approver of strategies prepared by the appeal team. You will also conduct calls with veterans to explain the process, describe company services, and offer contracts based on each individual case. The Case Manager reports to the Quality Review Supervisor (QRS), works closely with cross-functional internal departments, and maintains accurate records to support statistics and process monitoring. This position is scheduled Monday through Friday, from 9:00 a.m. EST to 4:30 p.m. EST, on-site.

What You Will Do?

• Review and evaluate veterans’ compensation cases to identify optimal strategy plans based on each individual situation and available information.

• Confirm or change strategies prepared by the appeal team after reviewing case estimates and supporting documentation for accuracy and consistency.

• Conduct strategy explanation calls with veterans, outlining the case process, company services, and contract details in a clear and structured manner.

• Prepare and conduct calls to offer contracts tailored to the specific situation of each client, addressing questions and clarifying terms as needed.

• Make contracts for assigned veterans and send completed documents to the contracts team for approval according to established procedures and timelines.

• Fill in assigned records to obtain statistics related to processes for veterans contacted and maintain accurate, up-to-date case documentation in all systems.

• Resolve case-related questions or issues submitted by other team members and act as a key point of reference for case-related matters across departments.

• Communicate daily with clients (veterans) and coordinate frequently with internal departments including case management, legal, contracts, financial, medical, and management.

• Handle confidential information with discretion and professionalism, following all organizational policies and applicable privacy requirements in every interaction.

• Perform other duties as assigned to support overall case management operations and ensure consistent quality across all veteran compensation cases.

Your Skills

• High School Diploma and bilingual fluency in Spanish and English required to support effective communication with veterans and internal stakeholders in both languages.

• Strong interpersonal and communication skills applied during daily interactions with clients (veterans) and cross-functional staff across multiple internal departments.

• Excellent organizational, multitasking, and management abilities used to prioritize caseloads, coordinate follow-ups, and meet required deadlines consistently.

• Proven leadership and problem-solving capabilities that support making sound decisions on case strategies and resolving case-related issues efficiently.

• Effective written communication skills for preparing professional email responses, documenting task notes, and maintaining clear, concise case records.

• Strong attention to detail for reviewing documents, preparing contracts, and ensuring printing accuracy so that all case materials are correct and complete.

• Proficient use of administrative tools such as Adobe, Word, and Gmail to manage documentation, correspondence, and case-related workflows accurately.

• Collaborative team orientation, with the ability to communicate clearly and consistently with cross-functional staff in case management, legal, contracts, financial, and medical teams.

• Demonstrated ability to handle confidential information with discretion and professionalism in all client communications and internal documentation processes.

• Previous administrative or medical office experience is considered a plus, supporting familiarity with office procedures, documentation standards, and case workflows.

Interested?

If you are interested in this Case Manager position, please submit your application including your resume through Adecco’s standard application channels. After receiving your application, a recruiter will review your background against the required qualifications, including education, bilingual proficiency, and relevant experience. Candidates whose profiles match the role will be contacted to discuss the position in more detail, including responsibilities, work schedule, and the interview process. During the selection process, you may be asked to provide additional information about your experience with case management, communication with veterans, and use of administrative tools. If selected, further steps and onboarding details will be communicated directly to you.

Pay Details: $20.00 to $23.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.