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Case Manager Jobs in Nepean, ON (NOW HIRING)

DCS Lab

Office Manager

Ottawa, ON

$30 - $32/hr

Manage work order entry and ensure case information is accurate * Support invoicing, billing coordination, and account-related tasks * Coordinate shipping, receiving, deliveries, and case tracking

Cisco

High Touch Operations Manager

Kanata, ON

CA$126K - CA$159K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... case management procedures. - Advanced knowledge of customer support processes, with familiarity in ITILv4 frameworks (Direct Plan Improve desirable, Drive Stakeholder Value desirable). PREFERRED ...

Ciena

Photonics Technical Manager

Ottawa, ON · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... case development for anything and everything we do. * You will lead and manage the RLS LCM team at ... the Ottawa location and oversee performance across multiple global RLS LCM sites * Develop, enhance ...

NFP Corp

Sr. Account Manager, Group Retirement

Hamilton, ON

CA$85K - CA$100K/yr

  • Retirement

Actual base salary offered will be determined on a case-by-case basis. In addition to the base ... The successful candidate will manage a dedicated portfolio of retirement plan clients within our ...

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All JobsCase JobsCase Manager JobsCase Manager Jobs in Nepean, ON

Case Manager information

What do I need to be a case manager?

To become a case manager, you typically need a relevant bachelor's degree such as social work, psychology, or healthcare, along with strong communication, organizational, and problem-solving skills. Many positions also require relevant experience in social services or healthcare settings, and some employers prefer or require certification such as the Certified Case Manager (CCM) credential. Familiarity with case management software and the ability to work with diverse populations are also important.

What is a case manager?

Case managers are professionals who coordinate and manage support services for individuals in need, such as patients, clients, or social service recipients. They assess clients’ needs, develop care plans, and connect them with appropriate resources to improve their well-being. Case managers often work in healthcare, social services, or mental health settings and act as advocates to ensure clients receive comprehensive and effective support. Their goal is to help clients achieve the best possible outcomes through continuous monitoring and adjustment of care plans.

What do case managers do?

A case manager is a patient care professional who assesses and oversees a patient’s or client’s complete case. Case managers coordinate the many providers involved in a patient’s or client’s care. Depending on the particular position, this may mean coordinating social services, rehabilitation and therapy services, home healthcare, in-patient care, and more. Above all, case managers see that the needs of their patients' or clients' are understood clearly and met as best they can be.

Is a case manager a hard job?

A case manager's job can be challenging as it involves managing complex client needs, coordinating services, and handling emotional situations. The role requires strong communication, organization, and problem-solving skills, and may involve working under pressure or with difficult cases.

How does a case manager typically collaborate with other professionals to support clients?

Case Managers frequently work as part of a multidisciplinary team that may include social workers, healthcare providers, mental health professionals, and community resource coordinators. Regular communication and coordination are essential, as Case Managers often organize case conferences, share client progress updates, and advocate for client needs across various services. Collaborating effectively ensures that clients receive comprehensive and cohesive support, making teamwork and strong interpersonal skills critical for success in this role.

What are the key skills and qualifications needed to thrive as a case manager, and why are they important?

To thrive as a Case Manager, you need strong organizational skills, a background in social work or a related field, and typically a bachelor's degree or relevant certification such as CCM (Certified Case Manager). Familiarity with case management software, electronic health records, and documentation systems is essential for managing client information efficiently. Outstanding communication, problem-solving, and empathy are vital soft skills for building trust and advocating for clients' needs. These competencies are crucial to coordinating resources, ensuring client well-being, and achieving successful outcomes in complex cases.

What is the difference between Case Manager vs Social Worker?

AspectCase ManagerSocial Worker
Required CredentialsCertification (e.g., CCM), relevant degreesDegree in social work (BSW, MSW), licensure
Work EnvironmentHealthcare facilities, community agencies, insurance companiesHospitals, schools, social service agencies
Employer & IndustryHealthcare, insurance, social servicesPublic and private social service organizations
Common Search/ComparisonFocus on care coordination and resource managementFocus on counseling, advocacy, and social support

While both roles involve supporting individuals in need, Case Managers primarily coordinate care and resources within healthcare and social service settings, often requiring certification. Social Workers provide counseling, advocacy, and emotional support, typically holding social work degrees and licensure. Understanding these differences helps in choosing the right career path or job search focus.

More about Case Manager jobs

What are the most commonly searched types of Case jobs in Nepean, ON?

The most popular types of Case jobs in Nepean, ON are:

What cities near Nepean, ON are hiring for Case Manager jobs?

Cities near Nepean, ON with the most Case Manager job openings:

Case Manager jobs near you
Infographic showing various Case Manager job openings in Nepean, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.

Office Manager

DCS Lab

Ottawa, ON

$30 - $32/hr

Full-time

Re-posted 13 days ago

Job description

Office Manager – Dental Laboratory

Location: Ottawa, ON

Job Type: Full-time, Onsite

Schedule: Monday to Friday

Pay: Approximately $30/hour, depending on experience

Job Overview

A dental laboratory in Ottawa is seeking an experienced Office Manager to oversee daily administrative operations and support smooth communication between the lab team, dental offices, clients, and internal departments.

The ideal candidate will have previous experience in a dental office, dental laboratory, or healthcare/customer service environment. Dental experience is strongly preferred, as this role requires understanding case flow, client communication, work orders, scheduling, invoicing, and daily operational needs.

Bilingual English/French is considered a strong asset.

Responsibilities

  • Oversee daily office operations and administrative workflow
  • Manage work order entry and ensure case information is accurate
  • Support invoicing, billing coordination, and account-related tasks
  • Coordinate shipping, receiving, deliveries, and case tracking
  • Communicate with dental offices, doctors, internal departments, and external customers
  • Help manage workflow between the front office and lab production team
  • Schedule vacations and help coordinate staff coverage
  • Review and approve employee timesheets
  • Support customer service and resolve questions or case-related issues professionally
  • Maintain organized records, documentation, and office processes

Qualifications

  • Previous office management, administrative, or customer service experience
  • Dental office, dental lab, or healthcare experience strongly preferred
  • Experience dealing with internal and external customers
  • Strong organizational skills and ability to oversee multiple priorities
  • Comfortable managing workflow, schedules, documentation, and communication
  • Professional phone and email communication skills
  • Reliable, detail-oriented, and able to work independently
  • Bilingual English/French is an asset

Work Environment

This is a full-time, onsite position in a dental laboratory environment. The ideal candidate is organized, proactive, professional, and comfortable supporting both customer-facing and internal operational needs.