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Case Manager Supervisor Jobs (NOW HIRING)

Tidal Basin

Case Manager Supervisor

Charleston, WV · On-site

$19.50 - $25/hr

The Case Manager Supervisor conducts assessments, develops individualized recovery plans, identifies unmet needs, and connects survivors with available federal, state, local, nonprofit and community ...

MIDWAY LIVING INC

Case Manager Supervisor

Manhattan, NY · On-site

$65K - $70K/yr

Case Manager Supervisor Reports to: Director of Social Services Department: Social Services Benefits: Sick & Safe Leave, Vacation, PTO, medical, dental, vision, 401K FLSA Status: Non-Exempt Location:

husadayforce

Case Manager Supervisor

New York, NY · On-site

$22 - $28.25/hr

New Leaf| 8 Fountain Avenue, Brooklyn, NY 11208 What You'll Do As Case Manager Supervisor, you'll provide leadership to the Case Managers of our newly opened, New Leaf , housing shelter located in ...

husadayforce

Case Manager Supervisor

New York, NY · On-site

$22 - $28.25/hr

Hamilton Hotel | 30 Hamilton Place, Manhattan, NY 10035 What You'll Do As Case Manager Supervisor, you'll provide leadership to the Case Managers at one of our temporary housing (shelter) facilities.

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How much do case manager supervisor jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for case manager supervisor in the United States is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case manager supervisor?

To thrive as a Case Manager Supervisor, you need expertise in case management practices, a relevant degree (such as social work or counseling), and supervisory experience. Familiarity with case management software, client tracking systems, and often a professional certification like CCM (Certified Case Manager) is highly valued. Strong leadership, conflict resolution, and communication skills help you motivate your team and ensure effective service delivery. These competencies are crucial for maintaining high standards of client care, team performance, and regulatory compliance in complex service environments.

How does a case manager supervisor typically support their team in handling high caseloads or complex cases?

A Case Manager Supervisor plays a crucial role in supporting their team when facing high caseloads or particularly complex cases by providing guidance, facilitating case conferences, and ensuring access to necessary resources. They often help prioritize workloads, offer strategies for time management, and may intervene directly when cases require escalation. Supervisors also foster a collaborative environment where team members can share challenges and best practices, ensuring consistent quality of care and compliance with organizational standards. Regular check-ins and ongoing professional development are common approaches used to support and empower their team.

What is the difference between Case Manager Supervisor vs Case Manager?

AspectCase Manager SupervisorCase Manager
CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; some roles prefer a master's degreeUsually requires a bachelor's degree; certifications like CCM can be beneficial
Work EnvironmentSupervises case managers in healthcare, social services, or insurance settingsDirectly interacts with clients to assess needs and develop care plans
ResponsibilitiesOversees case management teams, ensures compliance, and manages complex casesProvides direct case management services, advocates for clients, and develops care strategies

The main difference is that a Case Manager Supervisor oversees and manages a team of case managers, focusing on leadership and compliance, while a Case Manager works directly with clients to coordinate care. Both roles require relevant credentials and industry experience, but the supervisor has additional responsibilities related to team management and quality assurance.

How much do case manager supervisors make?

In general, case manager supervisors earn an average salary of around $70,000 to $85,000 annually, depending on experience, education, and the organization. In larger cities, salaries tend to be higher due to cost of living and demand for experienced supervisors. They often oversee case management teams, ensuring compliance and quality of service delivery.

What does a case manager supervisor do?

A case manager supervisor oversees a team of case managers, ensuring clients receive appropriate services and support. They coordinate casework, monitor progress, provide training, and ensure compliance with policies and regulations, often using case management software. Strong leadership, communication skills, and knowledge of social services are essential for this role.
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Case Manager Supervisor jobs near you
Infographic showing various Case Manager Supervisor job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $47,743 per year, or $23 per hour.

Case Manager Supervisor

Carter Lard Consulting

Brooklyn, NY • On-site

$60K - $65K/yr

Full-time

Re-posted 26 days ago

Job description

Job Title: Case Manager Supervisor – DHS Shelter
Location: Brooklyn, NY
Salary: $60,000 to $65,000 

Tuesday through Saturday 9am to  5pm with one later start day either 11am to 7pm or noon to 8pm

Program Overview:

This position is based at a New York City Department of Homeless Services (DHS)-funded shelter in Brooklyn, serving families experiencing homelessness. The program’s core mission is to assist residents in securing safe, stable, and permanent housing as quickly as possible while addressing barriers to housing stability.

Position Summary:

The Case Manager Supervisor oversees and supports the daily activities of the case management team to ensure high-quality, client-centered service delivery. The supervisor’s primary responsibility is to lead and guide the team in developing and executing individualized housing plans, with the ultimate goal of transitioning residents into permanent housing. This role requires ensuring DHS compliance, maintaining accurate documentation, and fostering strong relationships with housing providers, community resources, and government agencies.

Key Responsibilities:

Team Leadership & Supervision

  • Directly supervise, mentor, and evaluate a team of case managers, providing regular supervision, guidance, and performance feedback.

  • Ensure case managers develop and maintain effective, individualized service plans that prioritize permanent housing placement.

  • Monitor caseloads to ensure timely progress and compliance with DHS standards.

  • Facilitate weekly case conferences to review housing progress, identify barriers, and develop solutions.

Housing-Focused Case Management Oversight

  • Ensure all clients receive thorough assessments and individualized housing plans within DHS-mandated timeframes.

  • Oversee the housing search process, including referrals to housing programs, broker engagement, and coordination with landlords.

  • Guide the team in securing rental subsidies, supportive housing applications, and other housing resources.

  • Track housing outcomes and ensure data is accurately entered into CARES and other DHS-required systems.

Compliance & Reporting

  • Maintain program adherence to DHS and OTDA policies, procedures, and documentation standards.

  • Review and approve client files to ensure accuracy, completeness, and compliance.

  • Prepare and submit required reports to DHS and internal management regarding housing placements, retention rates, and caseload status.

Collaboration & Advocacy

  • Serve as the primary liaison between case management staff, shelter leadership, DHS representatives, and external housing partners.

  • Build and maintain strong relationships with housing providers, community-based organizations, and legal service providers.

  • Advocate for residents’ housing needs with landlords, brokers, and government agencies.

Training & Professional Development

  • Provide ongoing training and professional development for case managers in housing resources, subsidy programs, and best practices for housing-focused case management.

  • Stay updated on NYC housing laws, subsidy programs, and DHS housing initiatives.

Qualifications:

  • Bachelor’s degree in Social Work, Human Services, or related field required; Master’s degree preferred.

  • Minimum 3 years of case management experience in homeless services, with at least 1 year in a supervisory role.

  • Strong knowledge of NYC housing resources, rental subsidies, supportive housing, and landlord engagement strategies.

  • Experience working in a DHS-funded shelter strongly preferred.

  • Familiarity with DHS CARES system and other housing-related databases a plus.

  • Excellent leadership, organizational, and communication skills.

  • Bilingual (English/Spanish or other language) preferred but not required.

Core Competencies:

  • Results-driven with a strong commitment to securing permanent housing for clients.

  • Ability to manage and motivate a diverse team in a high-pressure environment.

  • Strong problem-solving and advocacy skills.

  • Culturally competent and trauma-informed approach to service delivery.

  • Commitment to confidentiality and HIPAA compliance.