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Case Manager Supervisor Jobs (NOW HIRING)

husadayforce

Case Manager Supervisor

New York, NY

$22 - $28.25/hr

New Leaf| 8 Fountain Avenue, Brooklyn, NY 11208 What You'll Do As Case Manager Supervisor, you'll provide leadership to the Case Managers of our newly opened, New Leaf , housing shelter located in ...

husadayforce

Case Manager Supervisor

New York, NY · On-site

$22 - $28.25/hr

Program: Quarterstone | 225 25th Street, Brooklyn, NY 11232 What You'll Do As Case Manager Supervisor, you'll provide leadership to the Case Managers at one of our temporary housing (shelter ...

husadayforce

Case Manager Supervisor

New York, NY

$22 - $28.25/hr

Hamilton Hotel | 30 Hamilton Place, Manhattan, NY 10035 What You'll Do As Case Manager Supervisor, you'll provide leadership to the Case Managers at one of our temporary housing (shelter) facilities.

husadayforce

Case Manager Supervisor

New York, NY

$22 - $28.25/hr

Program: Quarterstone | 225 25th Street, Brooklyn, NY 11232 What You'll Do As Case Manager Supervisor, you'll provide leadership to the Case Managers at one of our temporary housing (shelter ...

husadayforce

Case Manager Supervisor

New York, NY

$22 - $28.25/hr

Program: Quarterstone | 225 25th Street, Brooklyn, NY 11232 What You'll Do As Case Manager Supervisor, you'll provide leadership to the Case Managers at one of our temporary housing (shelter ...

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How much do case manager supervisor jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for case manager supervisor in the United States is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between Case Manager Supervisor vs Case Manager?

AspectCase Manager SupervisorCase Manager
CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; some roles prefer a master's degreeUsually requires a bachelor's degree; certifications like CCM can be beneficial
Work EnvironmentSupervises case managers in healthcare, social services, or insurance settingsDirectly interacts with clients to assess needs and develop care plans
ResponsibilitiesOversees case management teams, ensures compliance, and manages complex casesProvides direct case management services, advocates for clients, and develops care strategies

The main difference is that a Case Manager Supervisor oversees and manages a team of case managers, focusing on leadership and compliance, while a Case Manager works directly with clients to coordinate care. Both roles require relevant credentials and industry experience, but the supervisor has additional responsibilities related to team management and quality assurance.

What does a case manager supervisor do?

A case manager supervisor oversees a team of case managers, ensuring clients receive appropriate services and support. They coordinate casework, review case files, provide training, and ensure compliance with organizational policies and regulations. The role often requires strong communication, leadership skills, and knowledge of social services or healthcare systems.

What is the highest paid case manager?

The highest paid case managers are often those with advanced certifications, extensive experience, and specialized skills in healthcare, mental health, or social services. Senior-level case managers or those in management roles, such as Case Manager Supervisors or Program Managers, can earn salaries exceeding $70,000 to $100,000 annually, depending on the industry and location.

What are the 4 pillars of case management?

The four pillars of case management are assessment, planning, implementation, and evaluation. These core components guide case managers, including supervisors, in providing comprehensive and coordinated support to clients, ensuring effective service delivery and positive outcomes.

What are the key skills and qualifications needed to thrive as a Case Manager Supervisor, and why are they important?

To thrive as a Case Manager Supervisor, you need expertise in case management practices, a relevant degree (such as social work or counseling), and supervisory experience. Familiarity with case management software, client tracking systems, and often a professional certification like CCM (Certified Case Manager) is highly valued. Strong leadership, conflict resolution, and communication skills help you motivate your team and ensure effective service delivery. These competencies are crucial for maintaining high standards of client care, team performance, and regulatory compliance in complex service environments.

How does a Case Manager Supervisor typically support their team in handling high caseloads or complex cases?

A Case Manager Supervisor plays a crucial role in supporting their team when facing high caseloads or particularly complex cases by providing guidance, facilitating case conferences, and ensuring access to necessary resources. They often help prioritize workloads, offer strategies for time management, and may intervene directly when cases require escalation. Supervisors also foster a collaborative environment where team members can share challenges and best practices, ensuring consistent quality of care and compliance with organizational standards. Regular check-ins and ongoing professional development are common approaches used to support and empower their team.

Who gets paid more, a manager or a supervisor?

In most organizations, managers typically earn higher salaries than supervisors because they have broader responsibilities, oversee multiple teams or departments, and often require more experience and skills. Supervisors usually focus on day-to-day team management and operational tasks. Salary differences can vary based on industry, company size, and geographic location.
More about Case Manager Supervisor jobs
What cities are hiring for Case Manager Supervisor jobs? Cities with the most Case Manager Supervisor job openings:
What are the most commonly searched types of Case Supervisor jobs? The most popular types of Case Supervisor jobs are:
What states have the most Case Manager Supervisor jobs? States with the most job openings for Case Manager Supervisor jobs include:
Case Manager Supervisor jobs near you
Infographic showing various Case Manager Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,743 per year, or $23 per hour.
Case Manager Supervisor

Case Manager Supervisor

Neighborhood Association for Inter-Cultural Affairs

New York, NY • On-site

$32.96 - $35.71/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Join a team where your professional growth directly impacts vulnerable families across New York City by providing crucial housing services and eviction prevention legal support that helps clients achieve permanent, stable housing.
At NAICA, we're committed to being an employer of choice by attracting top talent, fostering an engaging work environment, and providing the support you need to advance your career while making a meaningful difference in people's lives.
Title: Case Manager Supervisor
Location: New York Metropolitan Area
Reports to: Director of Social Services
Pay Range: $32.96 - $35.71 per hour (est. $60,000 - $65,000 per year)
FLSA Status: Non-Exempt
Status: Full-time (35 hour per week)
Role Summary: The Case Manager Supervisor plays a critical leadership role in supporting the Director of Social Services by overseeing the day-to-day operations of the Social Services Department within a transitional housing program. This position is responsible for supervising a team of case managers, ensuring high-quality, client-centered services, maintaining regulatory compliance, and contributing to continuous program improvement.
Primary Job Responsibilities/Duties:
The Case Manager Supervisor will be responsible for, but not limited to:
  • Ensure strict adherence to organizational policies and procedures, with particular emphasis on conflict resolution and de-escalation practices.
  • Collaborate with the Director of Social Services in reviewing and approving employee timesheets and time-off requests.
  • Actively participate in the development and refinement of departmental goals, objectives, policies, and procedures; provide recommendations for ongoing improvement.
  • Lead a team of Case Managers in developing comprehensive service plans, independent living plans, discharge plans, and follow-up care coordination programs.
  • Oversee the recruitment, hiring, supervision, professional development, and performance evaluation of social services staff, ensuring proficient execution of routine tasks.
  • Establish and manage staff schedules and work assignments to ensure adequate coverage and optimal service delivery within the social services department.
  • Provide direct crisis intervention and emergency response services when required.
  • Ensure Case Managers deliver all required and appropriate services, including housing placement, employment support, therapeutic referrals, and other wraparound services.
  • Assist in the orientation and ongoing training of new employees, with an emphasis on cultural humility, trauma-informed care, and best practices in homeless services.
  • Maintain accurate and timely supervisory case notes, referrals, service plans, and all required documentation.
  • Facilitate regular communication and coordination with other shelter supervisors and program leadership regarding social services issue and client needs.
  • Coordinate services to ensure the facility operates safely, comfortably, and in full compliance with DHS, OTDA, and all other applicable regulations and contract requirements.
  • Prepare and submit weekly, monthly, quarterly, and annual progress reports as required.
  • Consult with other agencies and individuals regarding resident records, rights, and responsibilities.
  • Ensure Chart Compliance with OTDA and DHS standards, including conducting regular chart audits.
  • Work closely with Housing Specialists and employment services staff to assess client readiness for permanent housing and employment.
  • Organize and facilitate community outreach, client workshops, and resource related activities.
  • Serve as a liaison and organizational representative in community meetings and partnerships as needed.

Physical Requirements:
  • Ability to walk, stand, kneel, crouch, and bend over.
  • Ability to lift, reach, and handle objects weighing up to 25 pounds.
  • Ability to sit at a desk and work on a computer for prolonged periods.
  • Ability to travel to different locations within New York City, as needed.

Work Environment / Schedule Requirements:.
  • Staff must continue working past their shift unless relieved by another staff member or authorized to leave by a supervisor. Ability to sit at a desk and work on a computer for prolonged periods.
  • May be required to work on or during evenings, weekends, and holidays.

Qualifications:
  • May be required to work on or during evenings, weekends, and holidays.
  • Bachelor's degree in social work, psychology, sociology, or related field with at least one (1) year of direct supervisory experience in social services/homeless services, OR,
  • Associate degree in human services or related field with at least two (2) years of direct supervisory experience in social services/homeless services, OR,
  • High School Diploma/General Equivalent Diploma with a minimum of four (4) years of direct supervisory experience in social services/homeless services.
  • Exceptional written and verbal communication skills; strong documentation and report-writing ability.
  • Preferred experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and database/client management systems (CARES).
  • Strong knowledge of local community resources, housing programs, entitlement programs, mental health, and substance use services.
  • Comprehensive knowledge of DHS and OTDA regulations, documentation standards, and performance metrics for transitional housing programs.
  • Excellent critical thinking, analytical, problem-solving, and organizational skills.
  • Familiarity with community health services, social service support agencies, and networks.
  • Proven crisis intervention and de-escalation skills; ability to remain calm and effective in high-stress situations.
  • Demonstrated excellence in supervisory and leadership skills with a collaborative, team-oriented approach.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment
  • Commitment to cultural humility, trauma-informed care, and harm-reduction principles .
  • Bilingual (Spanish, French, Creole, or other languages commonly spoken by clients) preferred.
  • Strong organizational skills, keen attention to detail, and efficient time management.
  • Exhibits maturity, integrity, and sound judgment.
  • Must be able to read, speak, write, and understand English for administrative purposes.
  • Must pass drug screening to be appointed.
  • This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity
NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.
Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject "Reasonable Accommodation Request."
Competitive Benefits Package
  • Comprehensive Health, Dental and Vision Benefits for full-time employees
  • 403(b) Retirement Savings Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation
  • Paid Time-off
  • Vol Life Insurance and AD&D
  • Term Life and AD&D insurance
  • Long Term Disability
  • Employee Assistance Program support (EAP)
  • Commuter Benefits Program
  • Aflac: Short-Term Disability, CA, Accident and Hospital
  • Employee Discount Program

False Statements
Misrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.
At-Will Employment Disclaimer
While we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.

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