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Case Management Director Jobs in Appleton, WI (NOW HIRING)

Eden Senior Care

Admissions Director

Appleton, WI · On-site

$50K - $65K/yr

Position: Admissions Director Responsibilities: * Complete daily rounds in designated hospitals ... Evaluate inquiries, make the decision, communicate information to the case manager and admissions ...

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All JobsCase Management JobsCase Management Director JobsCase Management Director Jobs in Appleton, WI

Case Management Director information

See Appleton, WI salary details

$43.9K

$120.6K

$194.7K

How much do case management director jobs pay per year?

As of Aug 20, 2026, the average yearly pay for case management director in Appleton, WI is $120,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,600.00 and $138,100.00 per year, depending on experience, location, and employer.

What does a case management director do?

As a case management director, you typically work in a hospital or healthcare facility, ensuring that the patient care meets organizational standards. Duties in a case management director role involve overseeing a team of case managers, guiding and training personnel, developing policies and procedures for the work, establishing and adhering to budgets, communicating with physicians and nurses, providing educational resources to patients, and managing related in-facility projects and patient outreach. Responsibilities can also include analytical tasks such as producing and evaluating reports, tracking department progress, reviewing treatment plans and goals, and providing feedback to case managers.

What does a case management director do?

A Case Management Director oversees the case management department within a healthcare facility, ensuring that patients receive coordinated and effective care. They manage a team of case managers, develop care policies, and collaborate with physicians and other healthcare professionals to optimize patient outcomes. Their responsibilities also include monitoring compliance with regulations, improving care transition processes, and managing department budgets. Ultimately, the Case Management Director plays a crucial role in enhancing patient satisfaction and the efficiency of healthcare delivery.

What are the key skills and qualifications needed to thrive as a case management director, and why are they important?

To thrive as a Case Management Director, you need a comprehensive background in healthcare, social work, or nursing, often supported by a bachelor's or master's degree and relevant licensure such as RN or LCSW. Familiarity with case management software, electronic health records (EHRs), and certifications like ACM or CCM is highly valued. Leadership, strategic thinking, and strong communication skills help drive team performance and coordinate care effectively. These competencies are crucial for ensuring optimal patient outcomes, regulatory compliance, and efficient resource management across healthcare settings.

What are some common challenges faced by case management directors, and how can they effectively address them?

Case Management Directors often encounter challenges such as coordinating multidisciplinary teams, managing caseloads efficiently, and ensuring compliance with evolving healthcare regulations. To address these issues, strong communication and leadership skills are essential, as is staying up to date with regulatory changes and best practices in care coordination. Building collaborative relationships across departments and implementing data-driven strategies can help streamline processes and improve patient outcomes.

What is the difference between Case Management Director vs Case Manager?

AspectCase Management DirectorCase Manager
CredentialsRelevant certifications (e.g., CCM, ACM), bachelor’s or master’s degree in healthcare or social servicesRelevant certifications (e.g., CCM), bachelor’s degree in related field
Work EnvironmentHealthcare facilities, insurance companies, social service agencies, overseeing teamsHospitals, clinics, community agencies, directly working with clients
ResponsibilitiesOverseeing case management programs, strategic planning, staff supervisionAssessing client needs, developing care plans, coordinating services

The main difference is that a Case Management Director oversees the entire program and manages staff, while a Case Manager works directly with clients to coordinate care. The director has broader responsibilities and strategic oversight, whereas the case manager focuses on individual client needs.

Is case management a good career?

A career as a case management director involves overseeing case managers and coordinating services in healthcare, social services, or legal settings. It requires strong organizational, communication, and leadership skills, often supported by relevant certifications and a background in the field. The role offers opportunities for advancement and meaningful work helping clients access resources and support.

What is a case management director?

A case management director is a healthcare or social services professional responsible for overseeing case management programs, coordinating services for clients, and ensuring compliance with regulations. They typically manage staff, develop policies, and utilize case management software to improve client outcomes. Strong leadership, communication skills, and relevant certifications are often required.
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What cities near Appleton, WI are hiring for Case Management Director jobs?

Cities near Appleton, WI with the most Case Management Director job openings:

Case Management Director jobs near you
Infographic showing various Case Management Director job openings in Appleton, WI as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $120,610 per year, or $58 per hour.

Client Experience Associate

Renier Hoptopp Law Offices, LLC

De Pere, WI • On-site

$55K - $70K/yr

Other

Re-posted 24 days ago

Job description

Client Experience Associate Renier Hotopp Law Offices, LLC On-site | Monday–Friday, 8:30 AM – 5:00 PM CST Full-Time | Compensation: Based on Experience Build and Lead Client Experience in a Growing Family Law Firm Renier Hotopp Law Offices is seeking a Senior Client Experience Associate to take ownership of the client journey and help strengthen our systems, communication, and collections processes. This is not an entry-level role. We are looking for a confident professional who can manage client relationships, handle high-pressure conversations, and contribute to building a stronger, more efficient client experience program. If you have experience in client success, account management, collections, or legal client services and you’re comfortable having direct conversations about expectations and payments, this role is for you. About the Firm: Renier Hotopp Law Offices is a boutique Wisconsin family law firm with offices in Burlington and De Pere. We focus exclusively on divorce, custody, and family law matters, providing compassionate guidance and results-driven representation. Who You Are: • Confident and comfortable having direct conversations with clients • Able to stay composed when dealing with frustrated or high-emotion situations • Strong sense of ownership and accountability • Business-minded—you understand how client experience impacts revenue and retention • Proactive, resourceful, and solutions-oriented Why Join Us: • High-impact role with growth potential • Collaborative and supportive team environment • Opportunity to help build and improve a critical function within the firm What Success Looks Like: • Clients feel informed, supported, and confident throughout their case • Strong response times (within 24 hours) • Increased positive reviews and client satisfaction scores • Improved collections and reduced outstanding balances • Clear, organized communication across clients and the internal team Compensation: $55,000 - $70,000/year Responsibilities: • Manage the client experience from intake through active case stages • Serve as the primary point of contact for client communication and support • Proactively follow up with clients to ensure clarity, satisfaction, and engagement • Handle billing questions, collections, and payment follow-ups with confidence • De-escalate difficult situations and manage emotionally charged client interactions • Collaborate with attorneys and staff to ensure timely communication and case updates • Track all client activity and tasks in Clio Manage (CRM/case management system) • Improve processes related to client satisfaction, retention, and collections • Manage Google reviews and client feedback initiatives Qualifications: Required: • 3+ years of experience in client success, customer success, account management, or client services • Experience handling billing, collections, or payment conversations • Ability to manage difficult or emotional client interactions professionally • Strong communication skills (empathetic, clear, and confident) • Highly organized with strong attention to detail • Experience using CRM systems or case management software Preferred: • Experience in a law firm or legal environment (family law preferred) • Familiarity with Clio Manage • Experience improving workflows, processes, or client experience systems • Background in professional services (legal, healthcare, financial services) Compensation: $55,000 - $70,000 yearly

• Manage the client experience from intake through active case stages • Serve as the primary point of contact for client communication and support • Proactively follow up with clients to ensure clarity, satisfaction, and engagement • Handle billing questions, collections, and payment follow-ups with confidence • De-escalate difficult situations and manage emotionally charged client interactions • Collaborate with attorneys and staff to ensure timely communication and case updates • Track all client activity and tasks in Clio Manage (CRM/case management system) • Improve processes related to client satisfaction, retention, and collections • Manage Google reviews and client feedback initiatives

Compensation:
$55,000-$70,000 per year

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