Case Management Associate Jobs in Hayward, CA (NOW HIRING)

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Role Overview:
As a Case Study Proctor, you will be at the front lines of cutting-edge research, responsible for executing case study sessions with connected devices and absolute precision. You will be the guardian of data integrity, ensuring every session adheres strictly to established study protocols. You will serve as a professional guide for participants while maintaining peak performance of hardware, including sensors and wearables-to guarantee the capture of high-fidelity research data.
This role is ideal for someone who balances technical troubleshooting skills with a professional, participant-focused demeanor. You will ensure that every byte of data collected meets the highest standards of quality, confidentiality, and safety.
Key Responsibilities:

• Protocol Execution: Conduct case study sessions in strict accordance with approved study designs and research protocols.
• Participant Management: Provide clear, concise instructions for participants to ensure they understand procedures and adhere to study requirements
• Environment & Equipment Setup: Prepare, calibrate, and organize collection equipment, connected devices, and physical/remote environments prior to each session.
• Quality Control: Monitor data streams in real time, making protocol-compliant adjustments to maintain data integrity and prevent loss.
• Data Security: Perform secure data uploads using authorized systems, verifying successful transfer and storage while maintaining strict participant privacy.
• Issue Resolution: Identify and report hardware, software, or procedural glitches. Perform basic troubleshooting and escalate complex issues to Tier 2 support.
• Compliance: Adhere to all safety guidelines and data confidentiality standards, ensuring prompt reporting of any incidents or deviations.
• Operational Readiness: Maintain the flexibility to support urgent or ad hoc case study needs within defined service levels.

This role is 100% onsite at our client's office in San Francisco
Basic Qualifications:

• Minimum 1 year of work experience
• Protocol Precision: Proven ability to follow complex, detailed research or technical protocols without deviation.
• Technical Troubleshooting: Hands on experience troubleshooting hardware sensors, and software interfaces.
• Data Management: Proficiency in secure file handling procedures and data upload systems.
• Environment Preparation: Skill in setting up physical spaces and technical equipment for optimal performance.
• Documentation: Ability to maintain accurate logs and generate clear, concise issue reports.
• Communication: Exceptional verbal communication skills, specifically the ability to explain technical tasks to non-technical participants.
• Composure: A calm, professional demeanor, especially when working under time constraints or handling technical delays.
• Attention to Detail: High situational awareness to catch subtle errors in case study or participant behavior.
• Integrity: Unwavering commitment to ethics, confidentiality, and data security.
• Flexibility: Adaptability to support shifting schedules and evolving study needs.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 08/25/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:
Accenture Flex Jobs
Role Location Hourly Salary Range
California $21.99 to $31.99
Cleveland $21.99 to $31.99
Colorado $21.99 to $31.99
District of Columbia $21.99 to $31.99
Illinois $21.99 to $31.99
Maine $21.99 to $31.99
Maryland $21.99 to $31.99
Massachusetts $21.99 to $31.99
Minnesota $21.99 to $31.99
New York $21.99 to $31.99
New Jersey $21.99 to $31.99
Virginia $21.99 to $31.99
Washington $21.99 to $31.99
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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