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Case Management Assistant Jobs in Vaughan, ON (NOW HIRING)

St. Michael's Homes

Case Manager

Toronto, ON · On-site

CA$21K/mo

... case management and support * Complete assessments and service planning in collaboration with ... Contribute to a safe, welcoming, and inclusive program environment * Assist clients in accessing ...

St Michael's Home

Case Manager

Toronto, ON

CA$21K/mo

... environment Assist clients in accessing core services such as showers, laundry, meals, clothing ... Demonstrated experience in case management, assessment, and working with individuals experiencing ...

St. Michael's Homes

Case Manager

Toronto, ON · On-site

... environment Assist clients in accessing core services such as showers, laundry, meals, clothing ... Demonstrated experience in case management, assessment, and working with individuals experiencing ...

WCYR

Employment Case Manager

Newmarket, ON · On-site

Key Responsibilities Client Support & Case Management * Provide one-on-one, client-centred case ... * Assist clients in identifying short-term employment options as well as longer-term career goals.

WCYR

Employment Case Manager

Newmarket, ON · On-site

Key Responsibilities Client Support & Case Management * Provide one-on-one, client-centred case ... * Assist clients in identifying short-term employment options as well as longer-term career goals.

Teladoc

Case Coordinator

Toronto, ON · Remote

CA$50K - CA$55K/yr

... Case Managers, in particular) to support case progression. * Support identification and selection of appropriate specialists/third parties using internal database. * Assist with scheduling calls ...

Bayshore HealthCare

Case Manager

Mississauga, ON · On-site

... case management support services to patients and physicians. The CM will assist the patients, physicians, and nurses with the completion of all program-specific paperwork. The CM will act as a ...

Pace Law Firm

Litigation Law Clerk

Toronto, ON

... Assistant/Law Clerk specialising in litigation to join our team in Etobicoke, Ontario. This permanent, full-time position is essential for supporting our legal professionals in managing case files ...

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Case Management Assistant information

See Vaughan, ON salary details

$13

$18

$31

How much do case management assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for case management assistant in Vaughan, ON is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.
More about Case Management Assistant jobs
What job categories do people searching Case Management Assistant jobs in Vaughan, ON look for? The top searched job categories for Case Management Assistant jobs in Vaughan, ON are:
What cities near Vaughan, ON are hiring for Case Management Assistant jobs? Cities near Vaughan, ON with the most Case Management Assistant job openings:
Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Vaughan, ON as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $38,790 per year, or $18.6 per hour.

Case Manager

St. Michael's Homes

Toronto, ON • On-site

CA$21K/mo

Other

Posted 19 days ago

Job description

Case Manager – Haven Toronto 
Position Type: Part-Time, Permanent 
Start Date: June 22, 2026 
Schedule: 8am-4pm, Saturday and Sunday 
Reporting to: Manager of Life Enrichment Programs  
Compensation: $21,763.64/annum 


This position is part of the CUPE [Local # 2289-05] bargaining unit and is subject to the terms 
and conditions outlined in the collective agreement. 


Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally 
housed and socially isolated men can feel safe, where they can form and cultivate friendships, 
and become part of a community. Our vision is a safe and just community in which elder 
homeless men can live a quality and dignified life. 


Summary: The Case Manager provides client-centered support to individuals experiencing 
homelessness, substance use, mental health challenges, and complex social needs. Working as 
part of a multidisciplinary team, the Case Manager is responsible for coordinating care, 
supporting access to services, and helping clients develop and achieve their goals through 
individualized service planning.  


Key Responsibilities 
• Manage a caseload of clients with complex needs, providing ongoing case management 
and support 
• Complete assessments and service planning in collaboration with clients 
• Provide supportive counselling, brief interventions, and crisis response as needed 
• Facilitate groups (e.g., life skills, harm reduction, wellness) 
• Support access to housing, income supports, healthcare, and community resources 
• Maintain accurate and timely documentation on EMHware including case notes and 
service data 
• Build and maintain relationships with community partners and service providers 
• Advocate for clients within systems and support navigation of services 
• Contribute to a safe, welcoming, and inclusive program environment 
• Assist clients in accessing core services such as showers, laundry, meals, clothing, and 
recreation areas. 
• Provide crisis intervention in accordance with Haven Toronto and SMH policies and 
procedures; document actions taken and recommendations for follow-up. 
• Assist at the front desk by greeting clients, answering calls, registering clients for the 
program, booking appointments, providing referrals, and offering client support. 
• Administer first aid or call emergency services when required. 
• Work collaboratively with staff who work during the week in order to provide wrap
around care.  


Knowledge, Skills, and Abilities

• Strong understanding of substance use, mental health, trauma, and recovery 
• Knowledge of harm reduction and housing-first approaches 
• Understanding of the social determinants of health and barriers faced by individuals 
experiencing homelessness  
• Demonstrated skills in assessment, case management, and supportive counselling  
• Ability to work collaboratively within interdisciplinary teams and with community 
partners  
• Experience working within a trauma-informed and anti-oppression framework 
• Strong interpersonal, communication, and documentation skills 
• Ability to manage competing priorities in a fast-paced environment 


Qualifications 
• Bachelor’s Degree in Social Work (BSW) from an accredited institution.  
• Registration and membership in good standing with the Ontario College of Social 
Workers and Social Service Workers (OCSWSSW) is required. 
• Demonstrated experience in case management, assessment, and working with 
individuals experiencing mental health and/or substance use challenges. 
• Training in motivational interviewing and group facilitation is an asset 
• Additional language skills are an asset 


If you feel you would be a good fit for this role with Haven Toronto, please submit a single 
document with a cover letter and resume


Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve 
and welcome applications from all qualified candidates; however, only those selected for an 
interview will be contacted.   


Haven is also committed to developing an inclusive, barrier-free selection process and work 
environment. If contacted, please advise the hiring manager if you require any accommodation 
measures to ensure you will be interviewed in a fair and equitable manner. Information received 
relating to accommodation requests will be treated with confidentiality.