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Case Management Assistant Jobs in Rochester, MI (NOW HIRING)

Lighthouse

Family Shelter Case Manager

Pontiac, MI · On-site

$43K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Provide intensive, weekly case management to individuals and families experiencing homelessness, * Assist in providing weekly daytime or evening support at our shelter locations,. * Complete asset ...

genex

Field Nurse Case Manager (RN)

Pontiac, MI · On-site

... case management process. Works as an intermediary between carriers, attorneys, medical care ... May assist in training/orientation of new staff as requested. Monitors functions assigned to non ...

genex

Field Nurse Case Manager (RN)

Pontiac, MI · On-site

... case management process. Works as an intermediary between carriers, attorneys, medical care ... May assist in training/orientation of new staff as requested. Monitors functions assigned to non ...

Genex

Field Nurse Case Manager (RN)

Pontiac, MI · On-site

$77K - $94K/yr

... case management process. Works as an intermediary between carriers, attorneys, medical care ... assist in training/orientation of new staff as requested. • Monitors functions assigned to non ...

Morgan & Morgan, P.A.

Case Manager

Detroit, MI · On-site

$19.75 - $25.50/hr

The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic. Responsibilities * Daily ...

Elite Sourcing LLC

Commercial legal secretary

Troy, MI · On-site

$41K - $56K/yr

Case Management: * Assist in case preparation, including document review and organization * Maintain case files and ensure all relevant information is up-to-date * Prepare and organize exhibits for ...

New Oakland Family Centers

Case Manager

Center Line, MI · On-site

$19 - $22/hr

... * Assist clients in accessing financial, medical, and community resources, and support the ... and case management required. * Must possess a valid driver's license with an approved driving ...

AmeriHealth Caritas

Supv Care Management

Southfield, MI · On-site

... case management, care coordination, and screening activities. * Monitor team performance, productivity, and quality to ensure compliance with organizational and regulatory standards * Assist in the ...

CNS Healthcare

Case Manager, Oakland County

Pontiac, MI · On-site

$56K - $72K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They provide population and age-appropriate case management services to the individuals we serve ... Identifies and utilizes the resources and support necessary to assist Individuals in reaching goals ...

CNS Healthcare

Case Manager, Oakland County

Pontiac, MI · Hybrid

$56K - $72K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

They provide population and age-appropriate case management services to the individuals we serve ... Identifies and utilizes the resources and support necessary to assist Individuals in reaching goals ...

Dykema

Legal Administrative Assistant

Bloomfield, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... intake and case management systems. * Assist with the preparation, organization, filing, and ... maintenance of corporate legal documents and records. * Prepare and electronically file corporate ...

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All JobsCase Management JobsCase Management Assistant JobsCase Management Assistant Jobs in Rochester, MI

Case Management Assistant information

See Rochester, MI salary details

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How much do case management assistant jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for case management assistant in Rochester, MI is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.
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What job categories do people searching Case Management Assistant jobs in Rochester, MI look for?

The top searched job categories for Case Management Assistant jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Case Management Assistant jobs?

Cities near Rochester, MI with the most Case Management Assistant job openings:

Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Rochester, MI as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Family Shelter Case Manager

Lighthouse

Pontiac, MI • On-site

$43K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Job description

Job Description
About Lighthouse
Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.
Position Summary
The Case Manager will work directly with the families within Lighthouse's Emergency Family Shelter. The Case Manager will provide housing case management and connect households with resources to obtain and sustain housing. These services will focus on assisting households alleviate their immediate housing crisis, identify additional services needed and work with households to expedite their transition into positive, permanent housing. The ideal candidate will have great communication skills and critical thinking skills to coordinate services and resources for the household. The ideal candidate will also have great interpersonal skills to develop relationships with clients for continued engagement to resolve their homelessness.
Responsibilities & Duties
  • Perform screenings and intakes for the shelter program via the Homeless Management Information System (HMIS)
  • Maintain a caseload of 15-20 households,
  • Manage the nightly check-in process for the shelter program,
  • Provide nightly communication to the shelter team regarding new clients, exited clients, and any specific needs or requests,
  • Provide intensive, weekly case management to individuals and families experiencing homelessness,
  • Assist in providing weekly daytime or evening support at our shelter locations,.
  • Complete asset/needs assessments and assist clients in developing and implementing an Individual Service Plan outlining their goals and relevant action steps,
  • Use the Mainstream Benefits Access Tool to screen and connect households to appropriate benefits,
  • Screen and connect households to various internal and external housing programs and resources,
  • Assist households in searching for and locating affordable housing including securing documents needed to apply for housing,
  • Complete Housing Quality Standards (HQS) Inspections when moving a client into housing
  • Complete timely case notes and service transactions via HMIS and collect needed data to support the measurement of program outcomes,
  • Complete shelter exit interviews, and assist individuals transitioning out of shelter with discharge planning,
  • Refer clients to Follow-up Care program, upon exiting the shelter into housing,
  • Foster inter-agency collaborative solutions to help clients attain long-term stability,
  • Ensure the proper maintenance of client files and records,
  • Assist with rotating emergency phone support as needed,
  • And assist with after hours remote access to the building for clients, as needed.

Other Core Responsibilities
  • Foster and coordinate inter-agency collaborative solutions and referrals to help clients connect with shelter, meet their goals, and attain long-term stability.
  • Ensure the proper maintenance of client related files and records.
  • Continuously improve and consistently implement various case management and data collection tools.
  • Enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.
  • Assist with front-desk operations, answering phones, and crisis calls as needed.
  • Participate in internal and external task-forces and committees working to assist the homeless population.

Minimum Qualifications
  • Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US.
  • 1+ years' experience in a role directly or indirectly related to human/social services, homeless and re-housing services, and/or case management
  • Bachelor's Degree from a 4-year accredited college or university within a related field or an additional four years of relevant experience
  • Reliable transportation and maintenance of automobile insurance
  • Valid driver's license, Lighthouse reserves that right to require a driving record check with respect to any employee where driving is an essential function of the position.
  • Knowledgeable in with Microsoft Office Suite and Google Apps,
  • Flexibility and the capacity to prioritize tasks in a rapidly changing environment
  • Ability to multitask effectively in a fast paced environment
  • Ability to work with a challenging and diverse population
  • Ability to work evenings and weekends.

Preferred Qualifications
  • BSW from a 4-year accredited college or university or master's degree in a related field
  • 2+ years' experience in a role directly or indirectly related to a human/social services and/or case management
  • An understanding of the social constructs impacting those experiencing economic instability,
  • Knowledge of the social services landscape in Oakland County and surrounding areas
  • HMIS experience
  • Ability to self-regulate and work independently while coordinating with other staff
  • An appetite for innovation and creative problem-solving
  • Harm Reduction, Trauma Informed Care, Housing First, and SPDAT training
  • Proven ability to work effectively with racially and ethnically diverse clients and teams
  • Experience in managing and leading teams
  • Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations.
  • Exceptional communication ability, both written and oral.
  • Ability to listen and accept feedback constructively.
  • Possess high emotional intelligence skills.
  • Unwavering personal integrity.
  • Ability to lead in a fast paced, demanding, constantly changing environment

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Physical Demands:
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Contact with the public in office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent benefit package including medical, dental, vision, life, matching 401(k), and more.
This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Lighthouse is an equal opportunity employer, and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law.
Applicants should submit a cover letter and resume online via JobScore.
Applications will be accepted on a rolling basis, until the position is filled.
No phone or e-mail inquiries, please.

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