Case Management Assistant Jobs in Hamilton, ON (NOW HIRING)

I. Job Summary

Stericycle is now part of WM.  To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.
The Account Executive (AE) position is a role that is focused on three main objectives: To retain current customer base; expand WMHS value and grow existing customer base; and to engage in active prospecting/hunting to acquire new customers and obtain incremental revenue through sales calls, lead campaigns and prospecting in their designated territories.

Must live in the greater Brampton, ON or Halifax Nova Scotia area as this position is hybrid.
II. Essential Duties and Responsibilities
 

• Make outbound sales calls to prospective customers to sell WMHS's services and/or products. Acquire new customers and convert existing customers through prospecting in assigned territory, outbound marketing/lead campaigns and referrals.
• Provide required service to existing customer base in your designated territory for any and all service requests via email, incoming call queue and web cases via Salesforce.
• Target upgrade and cross-sell opportunities of additional WMHS products/services.
• Recontract existing customers who are nearing end of contract term and attempt to renew with additional services and favorable terms.
• Effectively utilize consultative selling strategies to qualify clients and attain a minimum 100% of assigned revenue and quota goals.
• Build a pipeline of potential future business by actively prospecting via marketing/lead campaigns, territory lists, the Internet and other sources identified.
• Effectively meet or exceed assigned performance metrics and key expectations within assigned parameters including number of outbound calls/CRM activities, prospect development activities, quotes sent, close rates, and task management activities (i.e., sales cycle, pipeline and case management). Track details and results for all leads, opportunities, issues and losses in CRM tool.
• Collaborate within a team environment and work cross-functionally with other teams to contribute to our world-class sales culture.
• Work in a fast-paced, competitive sales environment that recognizes and rewards top performers.
• Strictly adhere to the Rules of Engagement policy, all prospects/calls must be researched, verified and documented in Salesforce.com. Keeps comprehensive and accurate notes about customer interactions in the system.
• Assist/Support any other specific assigned projects and/or job-related duties as required or requested.
• Perform other duties and responsibilities, as assigned.

III. Qualifications 
A. Required Qualifications 

• High School Diploma or equivalency (accredited)
• 2 years of Experience in Sales/Marketing in telephone-based sales or related work experience
   

B. Preferred Qualifications 

• Bachelor's degree or equivalent
• Must have experience with customer relations, support and exhibit leadership abilities
• Ability to learn company features of all company products and services, at varying levels of account options
• Knowledge of Microsoft Office products such as Word, Excel and Outlook are required
• Knowledge of Salesforce.com tool is preferred
• Knowledge of Canadian regulatory standards related to waste handling, workplace safety, and healthcare (e.g., CCOHS guidelines, provincial environmental regulations, WHMIS) is preferred

• French speaking (bilingual) would be an asset but not required  
  IV. Physical Requirements
  Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
  Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

  PAY:  The expected base pay range for this position across Canada is $21.26 - $24.60. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.  In addition, this position is eligible for incentive pay. 
  V. Benefits 
  At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 
  

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.