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Case File Manager Jobs in Itasca, IL (NOW HIRING)

The Salvation Army

Case Manager

Chicago, IL

$17.05 - $20.40/hr

Case Manager LOCATION/DEPT : Evangeline Booth Lodge REPORTS TO : Social Service Manager FLSA ... and case file maintenance. * Monitor and encourage program compliance, move clients toward ...

Eating Recovery Center

Clinical Manager

Chicago, IL

Oversees counselors' case file management and monthly tracking reports and submits summary reports to management as requested * Provides counseling and facilitates group activities as dictated by ...

The Salvation Army

Reentry Case Manager

Chicago, IL

$21.81 - $26.17/hr

Reentry Case Manager LOCATION/DEPT: Pathway Forward Program REPORTS TO: Program Manager - Case ... Ensures that all case files are properly organized, up to date, and accurate. Contributes to ...

EagleOne Case Management Solutions

Be Seen First

Bi-Lingual (Spanish) RN Field Nurse Case Manager

Cicero, IL · On-site

$78K - $85K/yr

Manage 22-25 active field case management files, 45-55 telephonic case management files, or 35-45 mixed files (depending on complexity) · Follow and apply Eagle OneTM case management protocols · ...

TORKLAW

Bilingual Case Manager

Chicago, IL · On-site

$60K - $85K/yr

BILINGUAL CASE MANAGER | PLAINTIFF PERSONAL INJURY PAY: $60K- $85K TORKLAW is a growing plaintiff ... Maintain organized and accurate case files, records, and documentation * Communicate with clients ...

TORKLAW

Bilingual Case Manager

Chicago, IL · On-site

$60K - $85K/yr

BILINGUAL CASE MANAGER PLAINTIFF PERSONAL INJURY PAY: $60K- $85K TORKLAW is a growing plaintiff ... Maintain organized and accurate case files, records, and documentation * Communicate with clients ...

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Case File Manager information

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$37

How much do case file manager jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for case file manager in Itasca, IL is $24.59, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $26.68 per hour, depending on experience, location, and employer.

What is a case file manager?

Case file managers are professionals responsible for organizing, maintaining, and tracking case files and related documents for organizations such as law firms, government agencies, or social services. They ensure that all case information is accurate, up-to-date, and easily accessible to authorized personnel. Their role often involves managing both physical and digital files, coordinating with team members, and ensuring compliance with privacy laws and organizational guidelines.

What are the key skills and qualifications needed to thrive as a case file manager, and why are they important?

To thrive as a Case File Manager, you need strong organizational skills, attention to detail, and typically a background in administration or records management. Familiarity with case management software, document management systems, and sometimes certifications in records management are important. Excellent communication, discretion, and the ability to multitask help you effectively coordinate with stakeholders and maintain confidentiality. These skills ensure accurate, efficient case processing and secure handling of sensitive information, which are vital for legal, compliance, and operational success.

What are some common challenges faced by case file managers, and how can they be addressed?

Case File Managers often handle large volumes of sensitive documents, requiring meticulous attention to detail and strong organizational skills. One common challenge is maintaining accurate and up-to-date records while managing tight deadlines. Effective use of case management software, clear communication with legal and administrative teams, and ongoing training in data security practices can help address these challenges. Additionally, prioritizing tasks and developing efficient filing systems are crucial for staying on top of workload demands in this role.

What is the difference between Case File Manager vs Paralegal?

AspectCase File ManagerParalegal
CredentialsHigh school diploma or equivalent; some roles may require certifications in records managementAssociate's degree or paralegal certificate
Work EnvironmentLegal offices, courts, or law firms, managing case files and recordsLegal offices, assisting attorneys with case preparation and research
Primary ResponsibilitiesOrganizing, maintaining, and retrieving case files and documentsLegal research, drafting documents, and supporting attorneys
Industry UsageCommonly used in law firms, courts, and legal departmentsWidely used in legal settings alongside attorneys and legal staff

The main difference between a Case File Manager and a Paralegal lies in their focus and responsibilities. A Case File Manager primarily handles organizing and maintaining case records, while a Paralegal provides broader legal support, including research and document drafting. Both roles are essential in legal environments but serve distinct functions.

How hard is it to become a case file manager?

Becoming a case file manager typically requires strong organizational skills, attention to detail, and familiarity with case management software. Many positions prefer candidates with a high school diploma or equivalent, and some roles may require relevant experience or certifications in case management or related fields.

How much do case file managers make in the US?

In the US, case file managers typically earn a median annual salary of around $40,000 to $55,000, depending on experience, location, and employer. Salaries can vary based on the industry, certifications, and whether the role involves administrative or specialized tasks.

Is case file management a stressful job?

Case file management can be stressful due to the need for accuracy, organization, and meeting deadlines. It often involves handling sensitive information and requires attention to detail, which can contribute to work-related stress, especially in high-pressure environments or with heavy workloads.

What qualifications do you need to be a case file manager?

A case file manager typically needs a high school diploma or equivalent, with some roles preferring post-secondary education in fields like criminal justice, social work, or administration. Strong organizational skills, attention to detail, and experience with record-keeping or case management software are important qualifications. Certifications in case management or related areas can enhance job prospects.

What job categories do people searching Case File Manager jobs in Itasca, IL look for?

The top searched job categories for Case File Manager jobs in Itasca, IL are:

What cities near Itasca, IL are hiring for Case File Manager jobs?

Cities near Itasca, IL with the most Case File Manager job openings:

Case File Manager jobs near you
Infographic showing various Case File Manager job openings in Itasca, IL as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Contract, and 2% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $51,138 per year, or $24.6 per hour.

Case Manager

Chicago, IL • On-site

The Salvation Army Central Territory
Non-Profits • 5 - 10K employees

6.0

Company rating: 6.0 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

597th of 783 rated non-profit organizations

People enjoy working here

Recommended by students

Recommended by parents

Learn more about The Salvation Army Central Territoryexternal

$17.05 - $20.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

THE SALVATION ARMY
NORTH AND CENTRAL ILLINOIS DIVISION
POSITION DESCRIPTION
POSITION TITLE:Case Manager
LOCATION/DEPT:Evangeline Booth Lodge
REPORTS TO: Social Service Manager
FLSA CATEGORY: Non-Exempt
STATUS TYPE: RFT
PAY GRADE: 202
PAY RANGE: $17.05 - $20.40
DEPARTMENT MISSION
To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Lodge and in the community in a team-focused manner with the entire Lodge staff.
OUTCOMES
Information is processed and managed in a way that complies with policy, procedure, and mandate. This will include that information is processed in a timely manner, required data is effectively input, appropriate documents are forwarded/executed, information is processed and maintained according to industry standards and requests for information are efficiently managed for the Metropolitan Division.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  1. Case Management
    1. Contribute to the prevention of homelessness by providing housing information, advice and assistance to homeless families.
    2. Collaborate with clients in the formulation of a comprehensive case plan. Case plan may include but is not limited to the following focus areas: budgeting, housing, the need for medical, mental health, substance abuse intervention, special needs of children, problem solving, family life, child safety, vocational training, job opportunities, education and/or domestic violence services.
    3. Conduct weekly case plan meetings with clients for the purpose of assessing progress, revising goals, and providing support to assist clients in transition in/out of program.
    4. Provide outreach, counseling, advocacy, referral, and other supportive services that fall within the State of IL National Association of Social Worker's standards for appropriate social work intervention and ethical treatment of clients.
    5. Conduct a federal and/or state and local background check adult clients who enter the program.
    6. Conduct a Real Benefits screen to determine initial eligibility for Temporary Assistance for Needy Families (TANF) program.
    7. Work in conjunction with the Intake Specialist to assess client participation in TANF services.
      1. Generate and/or maintain written and computerized records pertaining to service delivery to include, but not limited to case notes, HMIS reporting, Supportive Housing Program reports, monthly program reports, incident reports, letters, consents, education/medical/mental health reports, substance abuse assessments, discharge reports, housing reports, etc., in accordance with standards for file retention and case file maintenance.
      2. Monitor and encourage program compliance, move clients toward permanent housing, and make recommendations for involuntary departure when warranted.
  2. Determine appropriateness and facilitate receipt of financial assistance, transportation, and clothing/housewares assistance to clients.
    1. Keep abreast and utilize federal/state/local housing resources available to assist families with monetary resources to move into permanent housing.
    2. Adhere to IL Department of Children & Family Services for mandated reporting.
  3. Resource Connection
    1. Work cooperatively with the Chicago Public Schools (CPS) Homeless Program or other school entity to ensure appropriate provision of educational services to school-age children and adolescents.
  4. Facilitate and/or prepare Heartland Health Outreach Enrollment forms to link clients to health services.
    1. Recommend and facilitate linkage to CPS Office of Specialized Services for the purpose of developmental screening and evaluation where warranted.
    2. Identify service options available to clients, provide information, generate appropriate referrals, effect linkages to community resources, and advocate for client participation.
    3. Contribute to the provision of housing information and advice by sharing with clients and professional staff.
    4. Establish links with landlords and local/state housing programs in order to identify housing accommodations.
  5. Administration
    1. Participate in agency and community forums/training in providing homeless and shelter care services.
    2. Attend agency and/or team meetings and work collaboratively with agency and community professional staff.
    3. Participate in staff appraisal system, individual supervision sessions, and assist in the training of new staff and interns.
  6. All other duties as assigned.

REPORTING RELATIONSHIPS
This position reports to the Social Service Manager.
In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.
PERFORMANCE MEASURMENTS
This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy, and completeness of accomplishing assigned goals.
This individual relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army. In these contacts they act as a representative of the Army and its mission.
EDUCATION/ EXPERIENCE
  • Bachelor's degree in social work, human services, or other related discipline and one year of case management experience preferred; at least five years of experience working with the homeless as a case manager and a High School Diploma required.
  • Prior experience working with the homeless population or in a residential, rehabilitation or shelter care setting preferred.

COMPETENCIES
  • Willing to support the mission of The Salvation Army and an appreciation of faith-based service organizations.
  • An interpersonal style that is service oriented and supportive of the other departments in the facility and an ability to work individuals with public sector housing or large organization
  • Ability to maintain ongoing communication with participants and with referring partners by demonstrating excellent verbal and written communication skills and follow-up.
  • An excellent attention to detail, procedures, processes, and policies.
  • Ability to manage projects to completion, prioritize work flow to include maintaining documentation standards, provide quality service delivery.
  • Ability to assess the needs of the homeless, utilize effective case management strategies to engage participants, foster cooperative working relationships with clients, empower clients to meet case plan goals, and implement case management practices to achieve agency goals and objectives.
  • Provide information, advice, and assistance to clients regarding the range of housing options to include private, subsidized opportunities, home ownership and public housing.
  • Ability to demonstrate negotiation and problem solving to effectively deal with complex problems and achieve effective solutions.
  • Ability to interpret and follow procedures/guidelines and meet performance targets to comply with casework standards.
  • Ability to work on own initiative, as part of a team, and participate in agency/local-sponsored events with participants and professional staff.
  • Ability to be self-motivated in a challenging work environment and to work with sensitive and confidential information.
  • Ability to advocate on behalf of the homeless population and homeless individuals engaged in program services.
  • A good working knowledge of the dynamics of serving the homeless to include the social and economic factors that impact homeless populations and how to apply ethical practices to empower clients to self-advocate, attain housing and economic goals, and sustain permanent housing.
  • A good working knowledge of state and community resources available to persons who are homeless that may be used to address their mental, medical, substance abuse, nutritional, financial, employment, child care, and educational needs.
  • A working knowledge of housing needs and housing programs on the state and local levels to include the processes required to apply, enroll, and participate in services. Keep abreast of current welfare rights and associated legislation.
  • Knowledge of basic budgeting principles, and public services offered to aid in the acquisition of public benefits where applicable.
  • Knowledge of state established child welfare policies to identify and/or report suspected or known acts of child abuse and/or neglect.

POSITION LIMITATIONS
  • This individual will only commit Army resources that have been allocated or approved.
  • This individual will keep the Social Service Manager and Director informed on all critical issues relating to his/her area of responsibility.
  • This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT
  • This position is required to do light physical work.
  • In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
  • The work environment for this position is a residential environment with a low to moderate noise level.
  • Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.

THE SALVATION ARMY MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
DOING THE MOST GOOD
Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.
The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies.
In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please contact the Human Resources department.
The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
Salvation Army logo

About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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