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Carrier Service Technical Support Engineer Jobs

NextHop AI

Provide timely workarounds and resolutions to customer issues, adhering to established service ... Engineering or a related field * Minimum 10 years of experience in technical support roles

Fortinet

Technical Support Engineer

Atlanta, GA · Hybrid

... service and technical help for our loyal customers and to contribute to the success of our rapidly ... As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ...

Xylem

Technical Support Engineer

Pittsburgh, PA

$65K - $85K/yr

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water ... Draft Service bulletins * Review of customer operating data and remote monitoring data as needed to ...

Xylem

Technical Support Engineer

Colorado Springs, CO

$65K - $85K/yr

The Technical Support Engineer will provide phone, and e-mail technical support to Xylem Water ... Draft Service bulletins * Review of customer operating data and remote monitoring data as needed to ...

Socket.dev

Technical Support Engineer

Troy, MI · On-site

Intrepid Control Systems is looking for a customer-focused Technical Support Engineer to join our ... Strong customer service and communication skills * Ability to learn new technologies quickly

New

Nokia

Technical Support Engineer

Coppell, TX · On-site

$89K - $147K/yr

As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure ... Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your ...

Fin

Technical Support Engineer

Chicago, IL · On-site

... from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer ... The Technical Support Engineer team is looking for an individual with engineering and or web ...

Booz Allen Hamilton, Inc.

$55K - $126K/yr

Share Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute a network of simulators and modeling capabilities focused on providing rehearsal and exercise ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for ... Experience in technical support * Knowledge of Windows/Linux * Familiarity with support tools

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Qualys, a leading cybersecurity firm, is seeking a Technical Support Engineer for Security ... Promptly resolve global customer and partner service requests in a highly secured environment.

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... Manage corporate mobile devices and Verizon services, including activations, terminations ...

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Carrier Service Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do carrier service technical support engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for carrier service technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Carrier Service Technical Support Engineer jobs?

For Carrier Service Technical Support Engineer jobs, the most frequently searched job titles are:

Technical Support Engineer

NextHop AI
See more jobs at NextHop AIexternal

Full-time

Re-posted 17 days ago

Job description

Company Description:

Nexthop AI is a team of industry-leading professionals with deep hardware and software expertise spanning silicon, systems, network operations and cloud development, dedicated to building innovative, bleeding-edge solutions for large-scale AI deployments. The team culture thrives on collaboration, creativity and fun while delivering foundational technologies for next-generation AI infrastructure.


Job Responsibilities:

  • Deliver exceptional customer experiences by providing timely and effective support
  • Troubleshoot complex and dynamic customer environments, diagnosing and resolving technical issues
  • Maintain clear and consistent communication with both external customers and internal teams
  • Develop deep expertise in our products and solutions, understanding customer usage patterns
  • Collaborate closely with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions
  • Respond to customer inquiries and questions across various communication channels (chat, phone, web)
  • Meticulously track customer cases and prioritize them based on classification and urgency
  • Provide timely workarounds and resolutions to customer issues, adhering to established service level agreements
  • Track and report metrics and strive for continuous improvement
  • Required to be part of an on-call rotation schedule to ensure 24/7 support coverage

Qualifications: We're seeking individuals who thrive in a fast-paced, collaborative startup and possess exceptional problem-solving skills and a strong aptitude for taking initiative and learning. Additionally we value individuals who practice and instill customer empathy. The following skills are essential for this role:

  • Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field
  • Minimum 10 years of experience in technical support roles
  • Leadership roles require 15+ years of experience in support environments
  • Proficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies
  • Proficient in networking technologies software with hands-on experience across diverse Network Operating Systems (NOS) such as IOS, IOS-XR, EOS, and Junos
  • Experience with SONiC (Software for Open Networking in the Cloud) or any Open source OS is highly desirable
  • Proven ability to effectively debug and troubleshoot complex networking issues.
  • Significant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team

Why Us:

Our company bolsters all the advantages of working at a startup with the expertise of a seasoned team who have successfully built startups into thriving companies. Here you'll have the unique opportunity to collaborate and learn from top-tier engineers, while still working on mission critical projects. If you are excited to learn, solve hard problems at the forefront of computer systems, and be a part of shaping a burgeoning company, this is the place for you.

Apply