ZipRecruiter

Log In

1

Carrier Performance Analyst Jobs (NOW HIRING)

Puget Collision

Director of Carrier Performance

Kent, WA · On-site

$130K - $160K/yr

Analyze carrier scorecard performance and develop corrective action plans when performance falls below expectations. * Collaborate with Operations and field leadership to improve cycle time, CSI ...

Prudential

Senior, Performance Analyst

$96K - $158K/yr

Prudential has established itself as one of the most experienced insurance carriers in this ... The Senior Investment Analyst will report to the Director of Investment Research. This position ...

Prudential

Senior, Performance Analyst

Newark, NJ · Hybrid

$96K - $158K/yr

Prudential has established itself as one of the most experienced insurance carriers in this ... The Senior Investment Analyst will report to the Director of Investment Research. This position ...

WHSmith

Transportation Analyst

Las Vegas, NV · On-site

$75K/yr

Analyze carrier performance and support the development of improvement plans where performance falls below agreed standards. * Support the evaluation and selection of carriers and transportation ...

enerpac

Logistics Analyst II

Milwaukee, WI · On-site

This role provides oversight of carrier performance, freight spend, and transportation processes ... The Logistics Analyst II partners with internal stakeholders and external transportation providers ...

next page

Showing results 1-20

All JobsBusiness JobsMarketing JobsDigital Marketing Analyst JobsCarrier Performance Analyst Jobs

Carrier Performance Analyst information

See salary details

$27.5K

$75.2K

$128.5K

How much do carrier performance analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for carrier performance analyst in the United States is $75,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What is a carrier performance analyst?

Carrier Performance Analysts are professionals who monitor, evaluate, and optimize the performance of transportation carriers such as trucking, shipping, or freight companies. They analyze data on carrier reliability, cost, on-time delivery, and service quality to ensure that logistics operations run efficiently. Their role often involves identifying trends, recommending improvements, and collaborating with carriers and internal teams to resolve issues and enhance supply chain performance.

How does a carrier performance analyst typically collaborate with other departments to improve logistics efficiency?

Carrier Performance Analysts frequently work with operations, procurement, and customer service teams to monitor and enhance carrier performance. They analyze transportation data, identify service gaps, and communicate findings to relevant stakeholders to drive process improvements. Regular meetings and cross-departmental projects are common, requiring strong communication skills and a collaborative mindset. Effective collaboration ensures timely deliveries, cost savings, and a better overall customer experience.

What are the key skills and qualifications needed to thrive as a carrier performance analyst, and why are they important?

To thrive as a Carrier Performance Analyst, you need strong analytical skills, a background in logistics or supply chain management, and proficiency in data analysis, often supported by a relevant degree. Familiarity with transportation management systems (TMS), Excel, and business intelligence tools like Tableau or Power BI is typically required. Excellent communication, attention to detail, and problem-solving abilities help you collaborate with carriers and internal teams effectively. These skills are crucial for optimizing carrier performance, reducing costs, and ensuring reliable supply chain operations.

What cities are hiring for Carrier Performance Analyst jobs?

Cities with the most Carrier Performance Analyst job openings:

What states have the most Carrier Performance Analyst jobs?

States with the most job openings for Carrier Performance Analyst jobs include:

What are popular job titles related to Carrier Performance Analyst jobs?

For Carrier Performance Analyst jobs, the most frequently searched job titles are:

Infographic showing various Carrier Performance Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $75,189 per year, or $36.1 per hour.

Director of Carrier Performance

Kent, WA • On-site

Puget Collision
See more jobs at Puget Collisionexternal

$130K - $160K/yr

Other

Posted 29 days ago

Job description

Job Description: Director of Carrier Performance for Collision Repair


Leading Carrier Performance, Centralized Review, and DRP Operations


Location: Remote, Hybrid, or In-Office (West Coast Preferred)
Territory: Arizona, California, Colorado, Oregon, Washington, Wyoming 
Travel: Up to 30% throughout company operations as needed


Position Summary

 

The Performance Central Review Director is responsible for leading and optimizing the company's centralized estimate review and carrier performance operations across six western states. This position oversees a team of Carrier Performance Managers and serves as the primary leader responsible for driving estimating accuracy, repair plan profitability, DRP compliance, carrier performance metrics, operational consistency, and customer satisfaction. This role provides strategic oversight of repair planning processes, ensuring adherence to OEM repair standards and operational best practices. The Director collaborates with leadership and field teams to improve repair accuracy, increase efficiency, optimize profitability, and support consistent execution across all locations. The Director will utilize data-driven decision making to improve key performance indicators, develop standardized estimating processes, enhance team effectiveness, and strengthen carrier relationships.


Essential Duties and Responsibilities

 

Leadership & Team Management

  • Lead, mentor, and develop a team of Carrier Performance Managers.
  • Establish performance expectations and accountability measures for the centralized review team.
  • Conduct regular performance reviews, coaching sessions, and career development planning.
  • Create and implement training programs to improve estimating consistency and profitability.
  • Foster a culture of continuous improvement, collaboration, and operational excellence.


Centralized Estimate Review Oversight

  • Maintain oversight of centralized review processes for all DRP estimates before submission to insurance carriers.
  • Ensure repair plans maximize profitability while maintaining compliance with OEM repair procedures and insurer guidelines.
  • Verify proper repair-versus-replace decisions, parts utilization, refinish operations, and labor allocations.
  • Ensure compliance with ADAS scanning and calibration requirements.
  • Monitor estimate accuracy, supplement management, final billing accuracy, documentation standards, and customer authorizations.

Carrier Performance & DRP Management

  • Serve as the senior operational contact for insurance carrier performance initiatives.
  • Build and maintain executive-level relationships with key carrier partners including State Farm, Progressive, GEICO, Allstate, USAA, and other DRP partners.
  • Analyze carrier scorecard performance and develop corrective action plans when performance falls below expectations.
  • Collaborate with Operations and field leadership to improve cycle time, CSI, estimate quality, and DRP performance metrics.
  • Support conflict resolution involving carrier concerns, customer escalations, and performance disputes.


Business Analytics & Performance Improvement

  • Monitor and analyze performance data across all locations.
  • Develop reporting tools and dashboards that measure operational effectiveness and profitability.
  • Identify operational trends and implement initiatives that improve estimating quality, gross profit, carrier performance, and customer satisfaction.
  • Present performance results, recommendations, and strategic initiatives to Executive Leadership.
  • Partner with Operations leadership to establish best practices and standard operating procedures.


Key Performance Indicators

The Performance Central Review Director will be accountable for:

  • Company-wide estimate gross profit performance of 45%+.
  • State Farm RPM score of 800+ or carrier-established performance targets.
  • NPS score of 90+.
  • Cycle time performance below state averages where feasible.
  • Estimate accuracy and reduced supplement frequency.
  • DRP compliance and carrier scorecard achievement.
  • Reduction in repair planning errors and rework.
  • Team productivity and performance management outcomes.


Qualifications Required

  • I-CAR ProLevel 1 certification or equivalent collision repair estimating industry credentials. Preferred: I-CAR Platinum Individual; required within 12 months of hire if not currently held.
  • Demonstrated expertise in OEM repair standards, ADAS requirements, repair planning, and DRP compliance.
  • 10+ years of collision industry experience
  • Multi-shop or MSO leadership experience
  • Extensive DRP knowledge with State Farm, Progressive, GEICO, Allstate, and USAA
  • Expertise in CCC, Mitchell, OEM repair procedures, and carrier scorecards
  • Demonstrated success improving profitability and operational performance through data analysis.
  • Exceptional communication, conflict resolution, and relationship management skills.

 

Competencies

  • Strategic Leadership
  • Business Acumen
  • Analytical Thinking
  • Relationship Management
  • Process Improvement
  • Coaching & Development
  • Operational Excellence
  • Executive Communication
  • Accountability & Results Orientation