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Carrier Customer Service Jobs (NOW HIRING)

Carrier

Inside Sales Customer Service Manager

Boca Raton, FL · On-site

$64K - $129K/yr

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions ... Proven success leading high performing inside sales/customer service teams * Excellent coaching and ...

Dat Services Inc

Carrier Success Manager

IL What You'll Do Customer Retention * Own churn quota and proactively manage at-risk accounts ... Drive penetration of new services and partnership offers within the existing carrier base.

DAT Freight & Analytics

Carrier Success Manager

IL Customer Retention * Own churn quota and proactively manage at-risk accounts using Einstein ... Drive penetration of new services and partnership offers within the existing carrier base.

R+L Carriers

Customer Service Clerk FT

San Lorenzo, CA · On-site

$22.07/hr

R+L Carriers is seeking a Customer Service Representative to work at our Oakland, CA Service Center. Customer Service Representative, Hourly rate is $22.07 hr. Full-Time, Monday - Friday, Various ...

R+L Carriers

Customer Service Clerk FT

San Lorenzo, CA · On-site

$22.07/hr

R+L Carriers is seeking a Customer Service Representative to work at our Oakland, CA Service Center. Customer Service Representative, Hourly rate is $22.07 hr. Full-Time, Monday - Friday, Various ...

R+L Carriers

Customer Service Clerk FT

Oakland, CA · On-site

$18 - $22/hr

Customer Service Representative R+L Carriers is seeking a Customer Service Representative to work at our Oakland, CA Service Center. The CSR is responsible for maintaining a positive relationship ...

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How much do carrier customer service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for carrier customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Carrier Customer Service representative?

A Carrier Customer Service representative is a professional who assists customers of a transportation or logistics company, such as a freight carrier or shipping provider. They handle inquiries related to shipments, deliveries, tracking, billing, and service issues. Their role involves communicating with clients to resolve problems, provide updates, and ensure a smooth shipping experience. Carrier customer service representatives often use specialized software to track shipments and coordinate with other departments to address customer concerns efficiently.

What are some common challenges faced by Carrier Customer Service representatives and how can they be managed?

Carrier Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex shipping or logistics issues, and handling time-sensitive requests from customers. It's important to stay organized, use available tracking and management systems efficiently, and communicate clearly with both customers and internal teams. Developing strong problem-solving skills and maintaining a calm, professional demeanor during stressful situations can help representatives excel in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Carrier Customer Service representative, and why are they important?

To excel as a Carrier Customer Service Representative, you need strong communication skills, knowledge of logistics or transportation processes, and typically a high school diploma or equivalent. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and basic office applications is often required. Attention to detail, problem-solving abilities, and patience are crucial soft skills for handling customer inquiries and resolving shipping issues efficiently. These competencies are essential for ensuring smooth communication between carriers and clients, timely shipments, and high customer satisfaction in a fast-paced environment.

What cities are hiring for Carrier Customer Service jobs?

Cities with the most Carrier Customer Service job openings:

What states have the most Carrier Customer Service jobs?

States with the most job openings for Carrier Customer Service jobs include:

What are popular job titles related to Carrier Customer Service jobs?

For Carrier Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Carrier Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Inside Sales Customer Service Manager

Boca Raton, FL • On-site

Carrier
Construction Materials Wholesalers • 10K+ employees
Learn more about Carrierexternal

$64K - $129K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Carrier rating

7.6

Company rating: 7.6 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

Job description

About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About This Role
The Inside Sales Manager is responsible for leading an inside sales /customer care and service team focused on inbound orders as well as outbound customer engagement, and lead conversion. This leader drives sales performance through coaching, process excellence, technology adoption, and data-driven decision making while delivering exceptional customer experience.
The role combines sales leadership, operational management, workforce planning, and continuous improvement to maximize productivity in a fast-paced call center environment.
Key Responsibilities
  • Lead, coach, and develop a team of Inside Sales Representatives.
  • Establish accountability aligned to company growth objectives.
  • Close inbound inquiries and orders to improve revenue per opportunity
  • Drive outbound prospecting campaigns
  • Partner with field sales to maximize territory coverage and lead follow-up
  • Build customer relationships through daily engagement and/or planned business reviews
  • Leverage customer segmentation data to develop selling strategies and playbooks

Required Qualifications
  • High School Diploma OR GED
  • 3+ years of inside sales or call center leadership experience
  • 2+ years of experience with CRM platforms
  • 3+ years in Microsoft Office and the ability to organize data and create presentations in applications such as Excel and PowerPoint

Preferred Qualifications
  • Bachelor's degree in business, Marketing, or related field
  • Strong analytical and reporting skills
  • Internal / External presentation skills
  • Proven success leading high performing inside sales/customer service teams
  • Excellent coaching and communication abilities
  • Experience in HVAC equipment rental and/or B2B services
  • Knowledge of workforce management principles
  • Experience implementing sales technology and automation
  • Project and Change management experience

Pay Range
The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
  • Health Care Benefits: Medical, Dental, Vision; Wellness incentives
  • Retirement Benefits
  • Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
  • Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 26 August 2026
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.

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About Carrier

Sourced by ZipRecruiter

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Palm Beach Gardens, FL, US

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