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Carrier Customer Service Jobs (NOW HIRING)

syncreon

Customer Service Representative (NE)

Colton, CA · On-site

$18.27 - $27.40/hr

We are looking for a Customer Service Rep. for our Perris, CA facility. It's an exciting time to ... Carrier management including tracking open customer orders through to delivery/return/claim and ...

DP World

Customer Service Representative (NE)

Perris, CA

$18.27 - $27.40/hr

We are looking for a Customer Service Rep. for our Perris, CA facility. It's an exciting time to ... Carrier management including tracking open customer orders through to delivery/return/claim and ...

Humetis Group

Customer Service Associate

Springdale, AR · On-site

$12.75 - $17.75/hr

We are seeking a dedicated Customer Service Associate (CSA) to serve as the key liaison between our supply chain, carriers, customers, and internal sales teams. This role requires a high level of ...

Carrier

Customer Service Centre Agent

Neeses, SC · On-site

$24K - $49K/yr

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions ... As a Customer Service Centre Agent you will be responsible for: * To complete all daily ...

Carrier

Sr Customer Service Associate

East Syracuse, NY · On-site

$64K - $129K/yr

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions ... Manage customer expectations and deliver support in alignment with established Service Level ...

Carrier

Sr Customer Service Associate

East Syracuse, NY · On-site

$64K - $129K/yr

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions ... Manage customer expectations and deliver support in alignment with established Service Level ...

Carrier Global Corporation

NY · On-site

This involves understanding the market, our existing Carrier Customer base, identifying ... Carrier Commercial Service has pride in its leaders. As a Leader, you are often required to make ...

Carrier

Sr. Customer Service Associate

East Syracuse, NY · On-site

$64K - $129K/yr

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions ... High School Diploma OR GED with 8+ Years of Customer Service experience or Associate's Degree with ...

Carrier

Sr. Customer Service Associate

East Syracuse, NY · On-site

$64K - $129K/yr

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions ... High School Diploma OR GED with 8+ Years of Customer Service experience or Associate's Degree with ...

Carrier

Sr. Customer Service Associate

East Syracuse, NY · On-site

$64K - $129K/yr

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions ... High School Diploma OR GED with 8+ Years of Customer Service experience or Associate's Degree with ...

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How much do carrier customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for carrier customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Carrier Customer Service representative?

A Carrier Customer Service representative is a professional who assists customers of a transportation or logistics company, such as a freight carrier or shipping provider. They handle inquiries related to shipments, deliveries, tracking, billing, and service issues. Their role involves communicating with clients to resolve problems, provide updates, and ensure a smooth shipping experience. Carrier customer service representatives often use specialized software to track shipments and coordinate with other departments to address customer concerns efficiently.

What are some common challenges faced by Carrier Customer Service representatives and how can they be managed?

Carrier Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex shipping or logistics issues, and handling time-sensitive requests from customers. It's important to stay organized, use available tracking and management systems efficiently, and communicate clearly with both customers and internal teams. Developing strong problem-solving skills and maintaining a calm, professional demeanor during stressful situations can help representatives excel in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Carrier Customer Service representative, and why are they important?

To excel as a Carrier Customer Service Representative, you need strong communication skills, knowledge of logistics or transportation processes, and typically a high school diploma or equivalent. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and basic office applications is often required. Attention to detail, problem-solving abilities, and patience are crucial soft skills for handling customer inquiries and resolving shipping issues efficiently. These competencies are essential for ensuring smooth communication between carriers and clients, timely shipments, and high customer satisfaction in a fast-paced environment.

What cities are hiring for Carrier Customer Service jobs?

Cities with the most Carrier Customer Service job openings:

What states have the most Carrier Customer Service jobs?

States with the most job openings for Carrier Customer Service jobs include:

What are popular job titles related to Carrier Customer Service jobs?

For Carrier Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Carrier Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (NE)

Colton, CA • On-site

syncreon
Trucking • 5 - 10K employees
Learn more about syncreonexternal

$18.27 - $27.40/hr

Other

Posted 23 days ago

Syncreon rating

6.4

Company rating: 6.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Looking for a new opportunity? Excited to join a growing team? Join us and contribute to a company that values quality, safety, and continuous improvement. At DP World, we work toward continuous growth and excellence as an organization and are looking for individuals that want to do the same. This opportunity will give the ideal candidate the experience desired to accelerate their career.
We are looking for a Customer Service Rep. for our Perris, CA facility. It's an exciting time to join the DP World team!
DP World delivers tailored, scalable and progressive solutions to customers in more than 100 global locations. The company has managed supply chain synergies for global automotive and technology premier brands for more than 60 years.
About the Role
How you will contribute

  • Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA's.
  • Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution.
  • Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements.
  • Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer.
  • Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise.
  • Carrier performance reporting against agreed KPI's and actioning trends for root cause & corrective actions.
  • Participating in weekly carrier & customer task meetings along with monthly reviews & QBR's.
  • Self-billing including compiling and managing all billing activities for all carrier and customer transactions.
  • Providing daily/weekly/monthly reporting suite from the syncreon TMS system per required customer & carrier customised reporting requirements.
  • Participating in syncreon control tower / customer projects.
  • Being the voice of the customer.
Your Key Qualifications
  • Fluency in oral & written English is essential.
  • 2 years' work experience in a high tech customer services and logistics' environment.
  • Excellent knowledge of the Microsoft office suite, with proven reporting & presentation skills.
  • Responsiveness in dealing with Customer requests.
  • Attention to detail for billing, process analysis, customer complaints investigations & reporting activities.
  • Excellent interpersonal skills.
  • Ability to work as part of a team and assist other team members during peak volume periods
  • Experience in carrier network management.

Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
Payrange: $18.27 - $27.40
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

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