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Caring Connections Jobs (NOW HIRING)

Alignment Healthcare

Customer Success Lead

Orange, CA · On-site +1

... caring connections. Job Duties/Responsibilities: Escalation Ownership & Service Recovery Excellence * Take full ownership of complex, urgent, and high-visibility member escalations, including ...

The Pillars

Life Connections Assistant

Biloxi, MS · On-site

Begin your career at The Pillars of Biloxi where meaningful connections and opportunities await you ... The Pillars of Biloxi originated from a profound belief that caring for others during their most ...

Chick-fil-A Branson

Food Truck Team Member

Branson, MO · On-site

$16/hr

Make caring connections with guests * Work on their feet for multiple hours at a time * Work in a hot, enclosed environment with little personal space- most of the work takes place inside the food ...

Raise the Future

Youth Connections Advocate - UT

Midvale, UT · On-site

$16.25 - $21.75/hr

... a caring adult by their side. So, every day, we show up for kids in foster care by listening to ... We then surround those connections with support so that they grow into meaningful, lasting ...

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Caring Connections information

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How much do caring connections jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for caring connections in the United States is $15.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What types of daily interactions can I expect as part of the Caring Connections team, and how does collaboration typically work?

As a member of the Caring Connections team, you will regularly engage with clients, their families, and other care professionals to ensure each individual's needs are met. Collaboration is central to the role; you’ll work closely with case managers, healthcare providers, and sometimes volunteers to coordinate services and share updates. Expect frequent team meetings and check-ins to discuss cases, brainstorm solutions, and provide mutual support. This collaborative environment not only enhances client care but also offers opportunities for professional growth and learning from colleagues with diverse backgrounds.

What are the key skills and qualifications needed to thrive as a Care Coordinator, and why are they important?

To thrive as a Care Coordinator, you need a background in healthcare or social work, strong organizational skills, and typically a relevant degree or certification. Familiarity with care management software, electronic health records (EHRs), and case documentation systems is important. Exceptional communication, empathy, and problem-solving abilities are vital soft skills for effectively supporting patients and collaborating with providers. These skills ensure seamless care transitions, patient advocacy, and improved outcomes for those receiving support.

What are Caring Connections?

Caring Connections is typically a program or initiative dedicated to providing support, resources, and education for individuals facing serious illness, caregiving responsibilities, or end-of-life planning. These programs often offer guidance on advance care planning, grief support, and connecting people to community resources. Caring Connections can be found in healthcare organizations, hospices, or non-profit groups, and are designed to help individuals and families navigate complex medical and emotional situations with compassion. Their goal is to ensure that people receive the care and information they need during challenging times.

What is the difference between Caring Connections vs Home Health Aide?

AspectCaring ConnectionsHome Health Aide
CertificationsCPR, First Aid, possibly state-specific trainingCPR, First Aid, state-specific certification often required
Work EnvironmentAssisting clients in homes, healthcare facilities, or community settingsProviding personal care and assistance primarily in clients' homes
Employer & IndustryHealthcare agencies, home care companies, community organizationsHome health agencies, private families, healthcare providers
Search & Comparison IntentPeople comparing caregiving roles focused on client support and companionshipIndividuals seeking personal care and daily assistance roles

Both Caring Connections and Home Health Aide roles involve providing essential support to clients, often in home settings. While certifications and work environments overlap, Caring Connections may emphasize companionship and emotional support, whereas Home Health Aides focus more on personal care tasks. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Caring Connections jobs
What cities are hiring for Caring Connections jobs? Cities with the most Caring Connections job openings:
What states have the most Caring Connections jobs? States with the most job openings for Caring Connections jobs include:
What job categories do people searching Caring Connections jobs look for? The top searched job categories for Caring Connections jobs are:
Caring Connections jobs near you
Infographic showing various Caring Connections job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 68% Full Time, 25% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $32,034 per year, or $15.4 per hour.

Customer Success Lead

Alignment Healthcare

Orange, CA • On-site, Remote

Full-time

Posted 19 days ago

Alignment Healthcare rating

7.3

Company rating: 7.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

207th of 260 rated insurance

Job description

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Customer Success Lead is a critical frontline leader and subject matter expert responsible for managing complex, urgent, and high-visibility member escalations including executive-level escalations. Reporting directly to the Supervisor, Customer Success, this role operates as a "working lead," balancing direct member interaction with team support and operational oversight.
This role requires strong ownership, sound judgment, and a deep commitment to service recovery excellence. The Lead is accountability for resolving escalations end-to-end, especially those that are sensitive, time-critical, or impactful to senior leadership, while consistently delivering empathetic, compassionate, and human-centered experiences
In close partnership with frontline Specialists, the Lead provides real-time guidance, removes barriers, and ensures high-quality, timely resolution aligned with organizational standards, regulatory requirements, service expectations and caring connections.
Job Duties/Responsibilities:
Escalation Ownership & Service Recovery Excellence
  • Take full ownership of complex, urgent, and high-visibility member escalations, including executive and market leader cases, ensuring timely and complete resolution.
  • Lead service recovery efforts with a focus on empathy, active listening, and restoring member trust through meaningful and caring interactions.
  • Serve as the primary point of contact for sensitive or escalated issues, demonstrating accountability from intake through resolution.
  • Ensure all escalation responses are accurate, compliant, and aligned with organizational tone and quality expectations.
  • Partner cross-functionally to remove barriers and drive resolution for escalations that require coordination across departments.

Operational Support Responsibilities
  • Maintain a "working" role by handling inbound and outbound member interactions in alignment with departmental productivity and service level goals.
  • Support daily triage and prioritization of escalation cases, ensuring appropriate assignment and timely follow-up.
  • Monitor active cases to ensure adherence to SLAs, quality standards, and service recovery expectations.
  • Address complaints and grievances in accordance with Medicare Managed Care requirements and internal procedures.

Frontline Team Support & Enablement
  • Serve as a subject matter expert and primary resource for Specialists, providing real-time guidance, coaching, and escalation support.
  • Actively support frontline Specialists in navigating complex cases, reinforcing an ownership mindset and high standards of member care.
  • Foster a culture of empathy and accountability across the team.
  • Assist with onboarding, including nesting support, live call monitoring, and guidance to ensure readiness and confidence.

Performance Monitoring & Continuous Improvement
  • Assist in monitoring individual and team performance across productivity, quality, and service metrics.
  • Identify trends in escalations and member feedback; provide insights and recommendations to leadership.
  • Partner with Training and leadership to identify skill gaps and support ongoing development initiatives.
  • Contribute to process improvement efforts aimed at reducing escalations, efficiencies and improving the overall member experience.

Collaboration & Communication
  • Collaborate closely with the Supervisor, Customer Success to ensure alignment of priorities, escalations, and team performance.
  • Maintain clear, professional, and effective communication with internal stakeholders, including leadership and cross-functional partners.
  • Support reporting needs related to escalation trends, risks, and service recovery outcomes.

Compliance & Confidentiality
  • Maintain strict adherence to HIPAA, privacy, and data security standards.
  • Ensure all member interactions and case documentation meet regulatory and organizational compliance requirements.

Other Responsibilities
  • Assist with monitoring attendance and schedule adherence.
  • Encourage a culture of accountability, collaboration, and continuous improvement.
  • Perform other duties as assigned.
  • Supports the Supervisor, Customer Success in the day-to-day oversight of team operations. Assists with planning and monitoring work; provides input on performance, as needed. Acts as a role model and leader within the team, particularly in handling escalations and supporting frontline staff.

Job Requirements:
Experience:
  • Required:
    • Strong knowledge of Medicare Managed Care plans required
    • 3+ years of customer service experience required (healthcare preferred)
    • Previous Lead or equivalent experience required
  • Preferred:
    • Experience handling complex or executive-level escalations strongly preferred
    • Bilingual (English/Spanish) preferred

Education:
  • Required: High school diploma or GED with relevant work experience
  • Preferred: Bachelor's degree in Healthcare Administration, Business, or related field with relevant work experience

Training:
  • Required: None

Specialized Skills:
• Required:
  • Working knowledge of Microsoft Excel, PowerPoint, SharePoint, and Power BI
  • Experience with Microsoft Teams and case management systems
  • Strong communication skills with the ability to bridge people, process, and technology
  • Demonstrated ability to handle high-pressure situations with professionalism and sound judgment
  • Strong ownership mindset and accountability
  • Empathy and emotional intelligence in high-stress interactions
  • Conflict resolution and de-escalation expertise
  • Critical thinking and problem-solving skills
  • Ability to influence and support peers without direct authority

• Preferred:
  • Bilingual (English/Spanish)

Licensure:
• Required: None
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
  • The employee is frequently required to walk; stand; reach with hands and arms.
  • The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 20 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.
If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact careers@ahcusa.com.
Pay Range: $44,790.00 - $67,185.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email careers@ahcusa.com.

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