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Caresource Jobs in Indiana (NOW HIRING)

Your Money Line

Support Operations Lead

Indianapolis, IN · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Your Money Line was founded by Peter Dunn (aka Pete the Planner) and is funded by leading Midwest investors, such as Allos Ventures, First Trust Capital Partners, Elevate Ventures, and CareSource.

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$26.2K

$53.4K

$78K

How much do caresource jobs pay per year?

As of Aug 18, 2026, the average yearly pay for caresource in Indiana is $53,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $61,900.00 per year, depending on experience, location, and employer.

What is a CareSource?

A CareSource job typically refers to a position at CareSource, a nonprofit managed care company that provides health insurance plans, including Medicaid and Medicare Advantage. Employees work in various roles, such as customer service, healthcare coordination, case management, and IT, to support members and improve healthcare outcomes. CareSource offers opportunities in healthcare administration, policy, and direct patient support, depending on the job function.

What are the key skills and qualifications needed to thrive in the CareSource position?

To thrive at CareSource, especially in common roles such as Case Manager or Customer Care Representative, candidates need a solid understanding of healthcare systems, insurance processes, and familiarity with Medicaid and Medicare regulations. Proficiency with healthcare management software, claims processing systems, and industry certifications like Certified Case Manager (CCM) are often required. Strong communication, problem-solving, and organizational skills are vital for effectively assisting members and collaborating with multidisciplinary teams. These skills and qualifications are critical to ensuring efficient service delivery and improving health outcomes for members within a managed care environment.

What are the typical challenges faced by employees working at CareSource, and how do they overcome them?

Employees at CareSource often navigate complex healthcare regulations and work with diverse member populations who have varying needs and backgrounds. One common challenge is balancing administrative tasks with providing empathetic, high-quality support to members. Team collaboration, ongoing training, and access to supportive management help staff overcome these hurdles. By leveraging strong problem-solving skills and staying updated on healthcare policy changes, CareSource employees are equipped to deliver exceptional service while maintaining compliance in a dynamic industry.

What are popular job titles related to Caresource jobs in Indiana?

For Caresource jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Caresource jobs in Indiana look for?

The top searched job categories for Caresource jobs in Indiana are:

What cities in Indiana are hiring for Caresource jobs?

Cities in Indiana with the most Caresource job openings:

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Infographic showing various Caresource job openings in Indiana as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 76% Physical, 4% Hybrid, and 20% Remote job distribution, with an average salary of $53,360 per year, or $25.7 per hour.

Support Operations Lead

Your Money Line

Indianapolis, IN • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

About the Role

This role blends strong technical aptitude with robust client-facing communication skills. As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line, which means you'll handle day-to-day customer interactions and design, implement, and continuously improve our support infrastructure, processes, and standards. You've built something like this before, and you're ready to do it again.

You will own the customer support experience across chat, email, and ticketing systems while helping to refine best practices - reporting to the Director of Client Success. This is a hybrid role based out of our Indianapolis office.

To succeed as a Support Operations Lead, you should be an effective communicator, possess broad technical competency, and strong multitasking skills.

About Your Money Line

Money is the #1 stressor for American workers-and we're on a mission to create financial stability and confidence for all. YML is a leading financial wellness benefit pairing AI-powered software with empathetic human coaching to change the financial lives of thousands of households-from teachers to nurses and everyone in between. With YML, employees get help with everyday money challenges, and employers see gains in team wellness, retention, and engagement.

Your Money Line was founded by Peter Dunn (aka Pete the Planner) and is funded by leading Midwest investors, such as Allos Ventures, First Trust Capital Partners, Elevate Ventures, and CareSource.

Key Responsibilities

  • Design and own the support infrastructure, processes, and standards that will scale with the business
  • Analyze ticket trends to identify product issues, user friction, and improvement opportunities
  • Partner with Product and Engineering teams to escalate bugs and advocate for resolution
  • Create and maintain internal documentation and customer-facing help resources
  • Serve as the primary point of contact for customer support inquiries via chat, email, and support tickets
  • Deliver timely, accurate, and empathetic support to end users and employer clients
  • Troubleshoot technical issues across mobile and desktop applications
  • Translate complex technical issues into clear, user-friendly explanations
  • Track and report on Service Level Agreements (SLAs) and resolution time standards
  • Help refine support processes to improve efficiency and customer satisfaction

Requirements

  • 2-4 years of experience in customer support or technical support, preferably in a SaaS environment
  • Strong technical aptitude with the ability to troubleshoot software issues
  • Ability to read API documentation, trace integration issues, and communicate technical failures to engineering teams (no coding required, but you need to understand what's breaking and why)
  • Experience working with ticketing/support platforms
  • Excellent written communication skills (clear, concise, professional)
  • Ability to manage multiple priorities and meet SLA/Time Service expectations
  • Experience building or scaling a support function from scratch (preferred)
  • Familiarity with mobile (iOS/Android) and web application support (preferred)
  • Experience supporting B2B customers and/or employer-sponsored benefits platforms (preferred)

Benefits

  • Medical Insurance
  • Dental and Vision Insurance
  • Life Insurance
  • 401k with a 4% match
  • Company equity options
  • Work laptop
  • Unlimited wellness time off
  • Unlimited paid time off
  • Hybrid office model
  • Paid holidays
  • Paid maternity, paternity, and adoption leave
  • HSA and employer HSA contribution
  • Office snacks
  • Regular employee events
  • Fun startup culture
  • Voted a "Best Place to Work in Indiana" 2023, 2024, 2025, 2026

If you feel you meet these qualifications, you get excited by the idea of helping millions of people achieve financial stability, and you want to work with a diverse, hardworking team - we'd love to meet you.

Employment Type: FULL_TIME

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