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Care Navigator Jobs in Springfield, MA (NOW HIRING)

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$14

$23

$35

How much do care navigator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for care navigator in Springfield, MA is $23.81, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $25.87 per hour, depending on experience, location, and employer.

What is a care navigator?

Care navigators help patients work through the often confusing process of insurance claims to get the therapies they need. In this role, you review the treatment plans recommended by their physicians and help them complete paperwork and appeal denials from their insurance providers. Some positions are primarily clerical; they answer calls from patients, handle and organize claims, and enter patient information into their employer's database. Organizations that work with certain types of illnesses or that provide specialized care usually seek care navigators with extensive medical experience. They hire skilled health care providers, such as licensed practical nurses (LVNs), registered nurses, or medical technicians.

What are the key skills and qualifications needed to thrive as a care navigator, and why are they important?

To thrive as a Care Navigator, you need a strong understanding of healthcare systems, patient advocacy, and case management, often supported by a background in social work, nursing, or public health. Familiarity with electronic health records (EHRs), care coordination platforms, and knowledge of insurance processes are typically required. Outstanding communication, problem-solving, and empathy are vital soft skills for building trust and guiding patients through complex care journeys. These skills ensure patients receive timely, coordinated support and optimal health outcomes within the healthcare system.

How does a care navigator typically collaborate with healthcare providers and patients to improve care coordination?

Care Navigators work closely with both patients and healthcare providers to ensure seamless communication and support throughout the patient's care journey. They act as a liaison, helping patients understand their care plans, scheduling appointments, and addressing barriers to access, such as transportation or insurance issues. Collaboration often involves regular check-ins with clinical teams, attending multidisciplinary meetings, and advocating for patient needs to ensure better health outcomes. This role requires strong interpersonal skills and the ability to manage multiple cases simultaneously.

What is the difference between Care Navigator vs Care Coordinator?

AspectCare NavigatorCare Coordinator
Required CredentialsTypically requires a background in healthcare, social work, or nursing; certifications varyOften requires healthcare or social work background; certifications like CHW or case management are common
Work EnvironmentCommunity health settings, hospitals, clinicsHospitals, clinics, long-term care facilities
Employer & Industry UsageHealthcare organizations, community programsHospitals, healthcare systems, insurance companies
Search & Comparison IntentUnderstanding roles in patient advocacy and resource navigationCoordinating patient care and managing treatment plans

While both roles support patient care, Care Navigators focus on guiding patients through healthcare resources and services, often emphasizing advocacy and education. Care Coordinators primarily manage and organize patient treatment plans within healthcare settings. Both roles require healthcare knowledge but differ in their primary focus and work environment.

More about Care Navigator jobs

What are popular job titles related to Care Navigator jobs in Springfield, MA?

For Care Navigator jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Care Navigator jobs in Springfield, MA look for?

The top searched job categories for Care Navigator jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Care Navigator jobs?

Cities near Springfield, MA with the most Care Navigator job openings:

Care Navigator jobs near you
Infographic showing various Care Navigator job openings in Springfield, MA as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 22% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $49,526 per year, or $23.8 per hour.

Nurse Navigator (RN) - Pulmonary

Hartford HealthCare Medical Group

Ellington, CT

Full-time

Posted 23 days ago

Job description

Location Detail: 85 Seymour Street - HHMOB (10117)

Shift Detail: Mon-Fri

Work where every moment matters.
Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.
Job Description 

This individual is responsible for supporting the multidisciplinary care and coordination of patients with PH across the inpatient and outpatient settings while helping ensure ongoing compliance with PHA accreditation standards and best practices.

The PH Nurse Navigator functions as a central liaison between patients, physicians, advanced practice providers, specialty pharmacies, nursing staff, respiratory therapists, pharmaceutical representatives, hospital departments, and external referring providers. The nurse plays a key role in facilitating seamless transitions of care, optimizing patient access to PH therapies, supporting clinical operations, maintaining accreditation requirements, and enhancing the overall quality of care delivered to PH patients.

  • Navigates patients through the continuum to eliminate barriers to health care and enhancing patient and physician satisfaction.

  • Function as collaborating member of the health care team, but also must be able to act independently to assess patient and physician needs to ensure appropriate hand-offs so that patients receive services promptly and efficiently.

  • Applies the nursing process as appropriate within the context of the organization’s framework for professional practice and in accordance with guidelines established by the team.

  • Participate as needed in community education outreach programs/workshops/seminars/support services.


Qualifications

  • Five years’ experience as a nurse OR One year experience within the specialty (Cardio/Pulmonary Disease)

  • Two years supervisory/management and patient/staff education experience preferred

  • RN license 

We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Apply