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Care Navigator Jobs in Springfield, MA (NOW HIRING)

Behavioral Health Network

Care Navigator

Springfield, MA · On-site

$21 - $27/hr

BHN is currently seeking a Care Navigator to join our Integration team, supporting individuals with behavioral health and substance use challenges as they re-enter the community from justice and ...

Gandara

Coordinated Entry Navigator | Shine

Holyoke, MA · On-site

$19 - $20/hr

The SHINE Young Adult Coordinated Entry Navigator will employ best practices such as Positive Youth Development, Trauma Informed Care. Duties and Responsibilities: Engage potentially high risk ...

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Care Navigator information

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$14

$23

$35

How much do care navigator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for care navigator in Springfield, MA is $23.81, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $25.87 per hour, depending on experience, location, and employer.

What is a care navigator?

Care navigators help patients work through the often confusing process of insurance claims to get the therapies they need. In this role, you review the treatment plans recommended by their physicians and help them complete paperwork and appeal denials from their insurance providers. Some positions are primarily clerical; they answer calls from patients, handle and organize claims, and enter patient information into their employer's database. Organizations that work with certain types of illnesses or that provide specialized care usually seek care navigators with extensive medical experience. They hire skilled health care providers, such as licensed practical nurses (LVNs), registered nurses, or medical technicians.

What are the key skills and qualifications needed to thrive as a care navigator, and why are they important?

To thrive as a Care Navigator, you need a strong understanding of healthcare systems, patient advocacy, and case management, often supported by a background in social work, nursing, or public health. Familiarity with electronic health records (EHRs), care coordination platforms, and knowledge of insurance processes are typically required. Outstanding communication, problem-solving, and empathy are vital soft skills for building trust and guiding patients through complex care journeys. These skills ensure patients receive timely, coordinated support and optimal health outcomes within the healthcare system.

How does a care navigator typically collaborate with healthcare providers and patients to improve care coordination?

Care Navigators work closely with both patients and healthcare providers to ensure seamless communication and support throughout the patient's care journey. They act as a liaison, helping patients understand their care plans, scheduling appointments, and addressing barriers to access, such as transportation or insurance issues. Collaboration often involves regular check-ins with clinical teams, attending multidisciplinary meetings, and advocating for patient needs to ensure better health outcomes. This role requires strong interpersonal skills and the ability to manage multiple cases simultaneously.

What is the difference between Care Navigator vs Care Coordinator?

AspectCare NavigatorCare Coordinator
Required CredentialsTypically requires a background in healthcare, social work, or nursing; certifications varyOften requires healthcare or social work background; certifications like CHW or case management are common
Work EnvironmentCommunity health settings, hospitals, clinicsHospitals, clinics, long-term care facilities
Employer & Industry UsageHealthcare organizations, community programsHospitals, healthcare systems, insurance companies
Search & Comparison IntentUnderstanding roles in patient advocacy and resource navigationCoordinating patient care and managing treatment plans

While both roles support patient care, Care Navigators focus on guiding patients through healthcare resources and services, often emphasizing advocacy and education. Care Coordinators primarily manage and organize patient treatment plans within healthcare settings. Both roles require healthcare knowledge but differ in their primary focus and work environment.

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Cities near Springfield, MA with the most Care Navigator job openings:

Care Navigator jobs near you
Infographic showing various Care Navigator job openings in Springfield, MA as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 22% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $49,526 per year, or $23.8 per hour.

Care Navigator

Behavioral Health Network

Springfield, MA • On-site

$21 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Description
Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work. BHN is currently seeking a Care Navigator to join our Integration team, supporting individuals with behavioral health and substance use challenges as they re-enter the community from justice and medical systems.
What We Offer
  • Comprehensive benefits including health, dental, vision, and retirement match
  • Generous paid time off and holidays
  • Career growth with one in three positions filled internally through promotions
  • Mileage reimbursement for community-based work
  • Training, supervision, and professional development opportunities
  • A supportive and mission-driven environment
  • Recognition as both a Certified Great Place to Work and one of Massachusetts' Top 10 Employers

What You'll Do
As a Care Navigator, you will provide outreach and care coordination services for individuals involved with the criminal justice system and those with behavioral health and substance use disorders. Your work will help ensure successful community re-entry, treatment engagement, and long-term stability.
  • Meet with individuals in-person or via telehealth at jails, hospitals, and treatment facilities to support discharge planning and community transition
  • Act as the primary point of contact for a caseload of individuals, ensuring their needs are identified and met
  • Complete assessments, support plans, safety plans, and disenrollment planning under the guidance of the Clinical Supervisor
  • Connect individuals with critical resources such as housing, food assistance, vocational supports, medical care, and recovery services
  • Coordinate with probation officers, parole officers, courts, correctional staff, and community providers to support care
  • Provide crisis management with support from Clinical Supervisors and the Emergency Services Program
  • Educate individuals on coping strategies, resource access, and skills for greater independence and self-sufficiency
  • Maintain professional documentation in line with program and funder requirements

Who You Are
  • High School Diploma or GED required; Bachelor's degree or Community Health Worker certification preferred
  • 1-2 years of experience in behavioral health, substance use, corrections, or related human services field required
  • Knowledge of community resources and strong ability to connect individuals to supports
  • Experience working with justice-involved populations and/or recovery from behavioral health/substance use preferred
  • Bilingual in Spanish/English strongly preferred
  • Strong communication, organizational, and problem-solving skills
  • Valid driver's license and reliable vehicle required

We Hire for Purpose!
Since 1938, BHN has been committed to providing high-quality, affordable, and culturally responsive behavioral health services across Western Massachusetts. We support our employees with the same compassion and respect we provide to the individuals and families we serve.
How do I apply?
If you are interested in this opportunity, please click 'Apply for Job' below or visit our website at www.bhnworks.org and click on "Browse All Jobs" to apply!
BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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