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Care Navigator Jobs in Springfield, MA (NOW HIRING)

Hartford HealthCare at Home

Health Navigator

Hartford, CT · On-site

$20 - $26.25/hr

Our system of care includes a truly integrated team with the most talented, experienced, and ... The Community Health Navigator is responsible for providing outreach education, health assessments ...

Valley Health Systems

Nurse Navigator

East Longmeadow, MA · On-site

$25.01 - $30/hr

Holyoke Medical Center is an independent community hospital that has served the healthcare needs of ... Our Orthopedics Practice is seeking a Nurse Navigator to coordinate and oversee patient care before ...

Valley Health Systems

Nurse Navigator

East Longmeadow, MA · On-site

$25.01 - $30/hr

Holyoke Medical Center is an independent community hospital that has served the healthcare needs of ... Our Orthopedics Practice is seeking a Nurse Navigator to coordinate and oversee patient care before ...

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Showing results 21-40

All JobsCare Navigator JobsCare Navigator Jobs in Springfield, MA

Care Navigator information

See Springfield, MA salary details

$14

$23

$35

How much do care navigator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for care navigator in Springfield, MA is $23.81, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $25.87 per hour, depending on experience, location, and employer.

What is a care navigator?

Care navigators help patients work through the often confusing process of insurance claims to get the therapies they need. In this role, you review the treatment plans recommended by their physicians and help them complete paperwork and appeal denials from their insurance providers. Some positions are primarily clerical; they answer calls from patients, handle and organize claims, and enter patient information into their employer's database. Organizations that work with certain types of illnesses or that provide specialized care usually seek care navigators with extensive medical experience. They hire skilled health care providers, such as licensed practical nurses (LVNs), registered nurses, or medical technicians.

What are the key skills and qualifications needed to thrive as a care navigator, and why are they important?

To thrive as a Care Navigator, you need a strong understanding of healthcare systems, patient advocacy, and case management, often supported by a background in social work, nursing, or public health. Familiarity with electronic health records (EHRs), care coordination platforms, and knowledge of insurance processes are typically required. Outstanding communication, problem-solving, and empathy are vital soft skills for building trust and guiding patients through complex care journeys. These skills ensure patients receive timely, coordinated support and optimal health outcomes within the healthcare system.

How does a care navigator typically collaborate with healthcare providers and patients to improve care coordination?

Care Navigators work closely with both patients and healthcare providers to ensure seamless communication and support throughout the patient's care journey. They act as a liaison, helping patients understand their care plans, scheduling appointments, and addressing barriers to access, such as transportation or insurance issues. Collaboration often involves regular check-ins with clinical teams, attending multidisciplinary meetings, and advocating for patient needs to ensure better health outcomes. This role requires strong interpersonal skills and the ability to manage multiple cases simultaneously.

What is the difference between Care Navigator vs Care Coordinator?

AspectCare NavigatorCare Coordinator
Required CredentialsTypically requires a background in healthcare, social work, or nursing; certifications varyOften requires healthcare or social work background; certifications like CHW or case management are common
Work EnvironmentCommunity health settings, hospitals, clinicsHospitals, clinics, long-term care facilities
Employer & Industry UsageHealthcare organizations, community programsHospitals, healthcare systems, insurance companies
Search & Comparison IntentUnderstanding roles in patient advocacy and resource navigationCoordinating patient care and managing treatment plans

While both roles support patient care, Care Navigators focus on guiding patients through healthcare resources and services, often emphasizing advocacy and education. Care Coordinators primarily manage and organize patient treatment plans within healthcare settings. Both roles require healthcare knowledge but differ in their primary focus and work environment.

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What cities near Springfield, MA are hiring for Care Navigator jobs?

Cities near Springfield, MA with the most Care Navigator job openings:

Care Navigator jobs near you
Infographic showing various Care Navigator job openings in Springfield, MA as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 22% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $49,526 per year, or $23.8 per hour.

FT Navigator for Family Bridges (Medically Complex Program)

Multicultural Community Services Of The Pioneer Valley

Springfield, MA • On-site

$24/hr

Full-time

Re-posted 10 days ago

Job description

LocationMCS - SOS Office 505 East Columbus Ave., Springfield, MAHoursFull-Time 40 hrs/weekProgramFamily SupportResponsibilities
Service Navigators in the Medically Complex Program support families who have a family member with an Intellectual Disability and/or who have complex medical challenges and needs. The MCS SOS program supports families as they go through the eligibility process for DDS services. Navigators will also work with families who may need information or referral services to access assistance with other areas of need. Supports include but are not limited to case management, accessing generic services, assessing needs, developing Family Support Plans, and providing information and referral services. Navigators in the DESE program may also have to supervise Direct Support Professionals.
Maintains quality of programming through adherence to agency standards and DDS regulations.• Service Navigation for the individual/family• Where applicable, hiring and supervising direct care staff• Work closely with DDS Service Coordinators• Outreach to generic services and collaboration with other state agencies and service providers• Maintain accurate financial records• Ensure that all documentation is completed on a timely basis and other duties as required
Preference is given to qualified individuals who are family members of a child/adult with complex medical challenges, as their own life experiences provide them with invaluable information and unique ways to build connections with the families to whom they are providing supports.
Required Qualifications, Skills, and Training
  • Must have a valid driver's license and a dependable vehicle
  • BS or BA in a related field with one-year experience preferred
  • A Minimum of High School Diploma with 3 years of experience in the field of Human Services
  • Being bilingual (English/Spanish) is a plus.

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