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Care Navigator Jobs in Reno, NV (NOW HIRING)

Tahoe Forest Health

Customer Care Navigator

Truckee, CA · On-site

$26.42/hr

EA Rate of Pay: $26.42/hour + DOE Summary The non-clinical Customer Care Navigator works as an informed advocate and liaison to guide patients through Tahoe Forest health care system and connects ...

Independent Living Systems

Housing Navigator

Truckee, CA · On-site

$28.08 - $37.18/hr

ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete ... The Housing Navigator plays a critical role in connecting individuals and families experiencing ...

Renown Health

Nurse Navigator - Peds Rheum

Reno, NV · On-site

$36.41 - $54.61/hr

Position Purpose The Nurse Navigator is accountable for coordination of care and educational ... Help coordinate care leading up to treatment and may be required to participate in discharge ...

Renown Health

Nurse Navigator - Peds Rheum

Reno, NV · On-site

Position Purpose The Nurse Navigator is accountable for coordination of care and educational ... Help coordinate care leading up to treatment and may be required to participate in discharge ...

Renown Health

Nurse Navigator - Peds Rheum

Reno, NV · On-site

Position Purpose The Nurse Navigator is accountable for coordination of care and educational ... Help coordinate care leading up to treatment and may be required to participate in discharge ...

Renown Health

Nurse Navigator - RN (Peds GI)

Reno, NV · On-site

Position Purpose The Nurse Navigator is accountable for coordination of care and educational ... Help coordinate care leading up to treatment and may be required to participate in discharge ...

Renown Health

Nurse Navigator - RN (Peds GI)

Reno, NV · On-site

$36.41 - $54.61/hr

Position Purpose The Nurse Navigator is accountable for coordination of care and educational ... Help coordinate care leading up to treatment and may be required to participate in discharge ...

Renown Health

Nurse Navigator - RN (Peds GI)

Reno, NV · On-site

Position Purpose The Nurse Navigator is accountable for coordination of care and educational ... Help coordinate care leading up to treatment and may be required to participate in discharge ...

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All JobsCare Navigator JobsCare Navigator Jobs in Reno, NV

Care Navigator information

See Reno, NV salary details

$14

$23

$35

How much do care navigator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for care navigator in Reno, NV is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $25.87 per hour, depending on experience, location, and employer.

What is a care navigator?

Care navigators help patients work through the often confusing process of insurance claims to get the therapies they need. In this role, you review the treatment plans recommended by their physicians and help them complete paperwork and appeal denials from their insurance providers. Some positions are primarily clerical; they answer calls from patients, handle and organize claims, and enter patient information into their employer's database. Organizations that work with certain types of illnesses or that provide specialized care usually seek care navigators with extensive medical experience. They hire skilled health care providers, such as licensed practical nurses (LVNs), registered nurses, or medical technicians.

What are the key skills and qualifications needed to thrive as a care navigator, and why are they important?

To thrive as a Care Navigator, you need a strong understanding of healthcare systems, patient advocacy, and case management, often supported by a background in social work, nursing, or public health. Familiarity with electronic health records (EHRs), care coordination platforms, and knowledge of insurance processes are typically required. Outstanding communication, problem-solving, and empathy are vital soft skills for building trust and guiding patients through complex care journeys. These skills ensure patients receive timely, coordinated support and optimal health outcomes within the healthcare system.

How does a care navigator typically collaborate with healthcare providers and patients to improve care coordination?

Care Navigators work closely with both patients and healthcare providers to ensure seamless communication and support throughout the patient's care journey. They act as a liaison, helping patients understand their care plans, scheduling appointments, and addressing barriers to access, such as transportation or insurance issues. Collaboration often involves regular check-ins with clinical teams, attending multidisciplinary meetings, and advocating for patient needs to ensure better health outcomes. This role requires strong interpersonal skills and the ability to manage multiple cases simultaneously.

What is the difference between Care Navigator vs Care Coordinator?

AspectCare NavigatorCare Coordinator
Required CredentialsTypically requires a background in healthcare, social work, or nursing; certifications varyOften requires healthcare or social work background; certifications like CHW or case management are common
Work EnvironmentCommunity health settings, hospitals, clinicsHospitals, clinics, long-term care facilities
Employer & Industry UsageHealthcare organizations, community programsHospitals, healthcare systems, insurance companies
Search & Comparison IntentUnderstanding roles in patient advocacy and resource navigationCoordinating patient care and managing treatment plans

While both roles support patient care, Care Navigators focus on guiding patients through healthcare resources and services, often emphasizing advocacy and education. Care Coordinators primarily manage and organize patient treatment plans within healthcare settings. Both roles require healthcare knowledge but differ in their primary focus and work environment.

More about Care Navigator jobs

What are popular job titles related to Care Navigator jobs in Reno, NV?

For Care Navigator jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Care Navigator jobs in Reno, NV look for?

The top searched job categories for Care Navigator jobs in Reno, NV are:

Care Navigator jobs near you
Infographic showing various Care Navigator job openings in Reno, NV as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 21% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,554 per year, or $23.8 per hour.

Customer Care Navigator

Truckee, CA • On-site

Tahoe Forest Health System
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about Tahoe Forest Health Systemexternal

$26.42/hr

Full-time

Posted 16 days ago

Key responsibilities

  • Acts as a non-clinical customer care navigator to assist patients in accessing healthcare services and community wellness programs.

  • Performs daily front desk operations, including program inquiries, patient intake, scheduling appointments, and monitoring the facility and special projects.

  • Coordinates, schedules, and oversees all incoming wellness referrals, routing them to appropriate providers or services.

Job description

Bargaining Unit: EA
Rate of Pay: $26.42/hour + DOE
Summary
The non-clinical Customer Care Navigator works as an informed advocate and liaison to guide patients through Tahoe Forest health care system and connects patients with health and wellness resources provided by the District and within the local community. Responsible for maintaining the Customer Care Navigation tracking system, Electronic Medical Record (EMR) patient referrals and follow up, and daily schedule of health and wellness appointments and events. Facilitates all programming occurring at Tahoe Forest Wellness with appropriate administrative support, equipment and supplies. Provides exceptional customer service to patients, families, health care partners, and Tahoe Forest staff.
Essential Duties and Responsibilities
  • Acts as a non-clinical customer care navigator to assist patients in accessing healthcare services and community wellness programs.
  • Performs daily front desk operations, to include but not limited to, program inquiries and patient intake process, scheduling appointments, resolution of patient concerns, phone calls, monitoring group email account, daily maintenance of facility and special projects as assigned.
    • Maintains an awareness of all patients entering and exiting the Tahoe Forest Wellness.
    • Coordinates, schedules, and oversees all incoming wellness referrals and routes to appropriate provider or service.
    • Interviews patients to effectively schedule and register.
  • Follows established parameters to ensure treatments and appointments are scheduled with the required amount of time and with the appropriate resources.
    • Reads and interprets referrals to determine appropriate programs and/or referral routing procedure.
    • Maintains EPIC Work queue of patient referrals including referrals to Care Coordination and health and wellness resources.
  • Maintains basic knowledge of events, services, information, and patient appointments in multiple offsite locations throughout the day.
  • Maintains awareness and assists the general public with wayfinding all hospital departments, providers, services, and locations.
  • Assists all patients with health and wellness resources by acting as a patient advocate.
  • Provides customers with culturally appropriate health resources and health information.
  • Utilizes interpreter service to communicate with patients when needed.
  • Reduces client access barriers by assisting assigned clients with navigating the healthcare system and educating clients about health system services and programs.
  • Communicates patient and customer concerns to Tahoe Forest Health System (TFHS) patient advocate.
  • Documents completely the interaction and outcome of patient contacts in the Electronic Medical Record (EMR), including person(s) spoken to, outcome.
  • Acts as primary resource for Tahoe Forest Health System staff regarding the Wellness Bank employee benefit.
  • Performs daily shift procedure checklist facilitating numerous wellness program operations.
  • Provides a high quality contact experience for the patient with every interaction
  • Conducts outreach via phone, email, or in-person communication in order to raise awareness of health services/activities and enroll individuals who are either referred by their health care provider or self-refer.
  • Works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience through-out the process of accessing health and wellness resources.
    • Maintains accurate schedule of appointments and events for all wellness services.
  • Performs a variety of general and administrative duties including, but not limited to, database support, accounting support, general office/clerical, filing and miscellaneous reports.
    • Ensures all necessary demographic and financial data is obtained and accurately entered into the scheduling software.
    • Maintains accurate data tracking of wellness referrals
    • Prepares, disseminates and sends correspondence for patient education material and programs as needed or requested.
    • Answers incoming calls for other hospital departments and routes call appropriately, efficiently, and with excellent customer service.
    • Performs cashier functions for all patients who present cash, check or credit card as payment for services.
    • Requests, processes, and deposits all payments per department cash handling policy to promote stewardship of District resources.
    • Maintains and orders supplies for the facility.
    • Processes and stocks linen as needed.
    • Checks email several times during shift and responds appropriately.
  • Collaborates with multiple departments and teams when assisting their patients
  • Works closely with Care Coordination team to establish scholarship eligibility for patients and documents status in the patient EHR
  • Assists all providers and instructors with their schedules, patient communication, and facility setup.
    • Assists facilitator with meeting logistics including room and equipment preparation, arrangement of furniture, AV equipment setup, ZOOM meeting setup, and coordinating materials for special events as needed or requested.
  • Coordinates or designs marketing collateral materials; such as advertising, website, presentations, brochures and flyers.
    • Collaborates with Wellness Neighborhood and Community Health departments to produce and design monthly newsletter sent to community members.
  • Performs to department productivity and accuracy expectations.
  • Navigates multiple computer applications.
  • Completes all job functions with discretion ensuring patient privacy.
  • Actively looks for solutions and shares ideas for improvement with team.
  • Maintains proactive and positive communication with management team, peers, and patients at all times.
  • Complies with current and standardized referral policies and workflows.
  • Prioritizes tasks and follows work through to completion.
  • Displays critical thinking at all times.
  • Demonstrates System Values in performance and behavior.
  • Complies with System policies and procedures.
  • Performs other duties as required and assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
No supervisory responsibilities.
Minimum Education/Experience
No educational requirement and 6 months to 1 year relevant experience
Required Licenses/Certifications
None
Other Experience/Qualifications
Required:
  • Excellent interpersonal and verbal skills
  • Enthusiastic and have strong organizational skills and the ability to work independently

Preferred:
  • Front desk, customer service and clerical experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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