Care Connection Manager Jobs (NOW HIRING)

Join Claim.MD: Simplifying Healthcare Through Innovation and Compassion
Claim.MD is a leading national electronic healthcare clearinghouse, supporting thousands of providers, payers, and software vendors across the country. Our mission is to simplify and optimize the flow of medical claims and related data, enabling healthcare organizations to operate more efficiently and deliver better patient outcomes. We are dedicated to streamlining healthcare transactions and improving operational efficiency for our users. Driven by a strong commitment to innovation and excellence, we seek individuals who are passionate about making a tangible difference in the healthcare industry.

Why You Will Love Working Here 

• Collaborative Culture - Work alongside a team that values open communication, mutual respect, and shared success.
  
• Growth Opportunities - We invest in your professional development, offering training and pathways to advance your career.
  
• Flexible Work Environment - Enjoy the benefits of a work-from-home environment that supports work-life balance.
  
• Meaningful Impact - Contribute to a product that directly improves the efficiency of healthcare providers nationwide. 

What We Offer

• Compensation Range - $76,000- $86,000 annually, based on experience and geographic location. Final compensation will be determined in accordance with state-specific pay transparency requirements.
  
• 4-Day (32-hour) Workweek - Full-time, exempt role with a 32-hour weekly schedule.
  Comprehensive Benefits Package - Including health, dental, and vision coverage, as well as retirement savings plan.
  
• Internet Reimbursement - Up to $100 per month for high-speed internet required for the role.
  
• Career Growth and Development - Opportunities for skill-building, advancement, and continuous learning.
  
• Work-Life Balance - Flexible schedules and a supportive, collaborative work environment
  
• Inclusive Company Culture - A commitment to diversity, equity, and inclusion in all our practices.
  
• Employee Wellness - Programs and resources focused on your overall well-being, including mental and physical health support.
  
• Work Remotely - Opportunity to work remotely in a dedicated work-from-home role. 
  
• Paid-Time Off - Up to ten days of paid time off, in addition to a generous holiday schedule, to support your work-life balance and personal well-being.

About the Role 
Operating at the intersection of payer relations, enrollment operations, and technical coordination, the EDI Connection Manager serves as a central point of accountability for connection integrity. This role identifies issues affecting payer connectivity, coordinates resolution with internal teams and external partners, maintains visibility into connection performance and readiness, and applies working knowledge of healthcare EDI connectivity methods, electronic transmission technologies, and transaction workflows to support reliable electronic data exchange. 

Essential Functions and Responsibilities
The following duties are considered essential to the successful performance of this position. These tasks are central to maintaining reliable payer connectivity, supporting secure and accurate EDI transaction processing, and ensuring operational continuity across Claim.MD's electronic data exchange environment.

• EDI Connection Monitoring & Stability
  • Monitor, evaluate, and maintain visibility into the operational status and performance of payer EDI connections supporting claims, ERA, eligibility and related transaction types.
  • Identify disruptions, degradation, or anomalies in payer transmissions and connection workflows.
  • Maintain awareness of scheduled payer changes, outages, or maintenance windows that may impact connectivity.
    
• Issue Coordination & Resolution
  • Serve as the primary point-of-contact for connection-related issues, working with internal teams (Payer Relations, Support, Development) to drive timely resolution.
  • Communicate with clearinghouses, payers, or vendors as needed to troubleshoot connection issues and confirm remediation.
  • Track issues through resolution, ensuring documentation and follow-up are completed accurately.
    
• Operational Oversight & Documentation
  • Maintain clear, audit-ready documentation of payer connections, connection status, and known issues.
  • Support updates to internal records related to payer connectivity, routing, and transmission readiness.
  • Contribute to process documentation and reference materials related to connection monitoring and escalation paths.
    
• Change Management & Readiness
  • Coordinate connection readiness for new payer connections, routing updates, or transmission changes in partnership with Enrollment and Payer Relations teams.
  • Support testing or validation efforts associated with new or modified EDI connections.
  • Identify recurring issues or systemic risks and provide recommendations for operational improvements.
    
• Technical Coordination & Connectivity
  • Apply working knowledge of healthcare EDI connectivity methods, including SFTP, APIs, VPNs, secure web services, and other electronic transmission methods used to exchange healthcare transactions.
  • Coordinate technical troubleshooting activities with Development, clearinghouse partners, payers, and vendors to resolve connectivity, transmission, and routing issues.
  • Assist in validating new or modified connection configurations, transmission paths, and connectivity changes before production implementation.
  • Interpret technical information, logs, error messages, or transaction results sufficiently to support issue triage, escalation, and communication with technical stakeholders.
  • Maintain awareness of emerging connectivity standards, payer technical requirements, and industry best practices affecting electronic transaction exchange.
    
• Cross-Functional Collaboration
  • Partner with Support to ensure connection-related issues are properly triaged and escalated.
  • Collaborate with Development on technical investigations related to connection stability or transmission errors.
  • Coordinate with Privacy & Compliance to ensure connection monitoring aligns with HIPAA and PHI handling requirements.
    

Required Key Skills and Competencies

• Healthcare EDI Operations Knowledge – Understanding of clearinghouse workflows and payer-provider transaction processes.
• EDI Connection Awareness – Familiarity with how EDI connections support claims, ERA, eligibility, EFT, and related healthcare transactions.
• Healthcare Connectivity Technical Aptitude - Working knowledge of healthcare EDI connectivity methods and technologies (e.g., SFTP, APIs, VPNs, secure web services, certificates, and file transmission protocols) sufficient to coordinate troubleshooting, validate connectivity, and communicate effectively with technical and business stakeholders.
• Operational Monitoring & Coordination – Ability to monitor system health, identify issues, and coordinate resolution across teams.
• Analytical Problem-Solving – Capable of investigating transaction failures, connectivity issues, and operational anomalies; identifying patterns; interpreting technical information; and supporting root-cause analysis across business and technical teams.
• Communication & Stakeholder Coordination – Communicates clearly with internal teams and external partners regarding connection status and issues.
• Documentation & Detail Orientation – Maintains accurate records and clear documentation to support audits and operational continuity.
• Compliance Awareness – Understands the importance of HIPAA, PHI protection, and secure handling of healthcare data.
  

Required Experience

• Education
  • High school diploma or equivalent required.
• Professional Experience
  • Minimum of 3–5 years of experience in healthcare clearinghouse operations, payer relations, EDI operations, or related roles.
  • Experience supporting or coordinating EDI transactions, payer connectivity, or enrollment-related workflows.
  • Exposure to healthcare transaction standards (e.g., claims, remittances, eligibility) within a clearinghouse or payer-facing environment.
  • Experience working cross-functionally to resolve operational or system-related issues.
  • Experience supporting healthcare EDI connectivity using technologies such as SFTP, APIs, VPNs, secure web services, or comparable electronic data exchange methods in a healthcare clearinghouse, payer, vendor, or healthcare technology environment.
  • Strong working knowledge of X12 healthcare transaction standards, including 837, 835, 270/271, 276/277, and related implementation guides.
    

Preferred Skills and Competencies

• Education
  • Associate’s or Bachelor’s degree in Healthcare Administration, Information Systems, Business, or a related field preferred or equivalent professional experience.
• Professional Experience
  • Experience with healthcare EDI connectivity using SFTP, REST/SOAP APIs, VPNs, AS2, or secure file transmission technologies.
  • Experience interpreting EDI acknowledgements and transaction responses (e.g., 999, 277CA, TA1).
  • Experience working with healthcare clearinghouse platforms, payer portals, or electronic transaction monitoring tools.
    

Work Environment and Expectations
To be considered for this position, applicants must currently reside in the United States and be authorized to work on a full-time basis. Claim.MD is unable to sponsor or take over sponsorship of employment visas at this time. 

Candidates must be willing to submit to a pre-employment background check conducted in accordance with applicable federal, state, and local laws. Employment at Claim.MD is contingent upon the successful completion of this background screening process.

• This is a fully remote role operating across all U.S. time zones; however, Eastern Time (EST) availability is preferred to best support current team needs. Employees are expected to work from a quiet, dedicated and secure home workspace (mobile or on-the-go work is not supported for this role).
  
• Company-issued desktop equipment will be provided.
  
• Employees must be able to sit and use a computer and phone for extended periods.
  
• Employees are expected to maintain a reliable high-speed internet connection and to be available during core collaboration hours

Claim.MD is committed to creating an accessible and inclusive workplace. In accordance with the Americans with Disabilities Act (ADA), we provide reasonable accommodations to qualified individuals with disabilities. If you require accommodation during any stage of the application for the employment process, please contact Claim.MD’s HR Department. We are happy to provide support to ensure equal opportunities throughout the hiring and onboarding experience.

E-Verify Participation
Claim.MD participates in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees. As a participant in E-Verify, Claim.MD will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Claim.MD will not use E-Verify to pre-screen job applicants or to reverify current employees and will not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status during the E-Verify process.

For more information about E-Verify, please visit www.e-verify.gov.

Commitment to Inclusion
At Claim.MD, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential. 

Your skills, experiences, and perspective are valuable - and we want to empower you to make your mark here with us. 

Equal Employment Opportunity
Claim.MD is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

Interested in applying? Submit your application. We look forward to welcoming you!