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Card Services Associate Jobs in Boston, MA (NOW HIRING)

Eastern Bank

Service Associate - 20 hours

Dracut, MA · On-site

$22/hr

Process various types of loan payments and credit card cash advances * Relative to all duties, must ... Ability to quickly learn all details about the products and services offered by the bank. Working ...

Eastern Bank

Service Associate - 20 hours

Dracut, MA · On-site

$22/hr

Process various types of loan payments and credit card cash advances * Relative to all duties, must ... Ability to quickly learn all details about the products and services offered by the bank. Working ...

Eastern Bank

Service Associate - 20 hours

Dracut, MA · On-site

$22/hr

Process various types of loan payments and credit card cash advances * Relative to all duties, must ... Ability to quickly learn all details about the products and services offered by the bank. Working ...

Eastern Bank

Service Associate (Back Bay)

Boston, MA

$22/hr

Process various types of loan payments and credit card cash advances * Relative to all duties, must ... Ability to quickly learn all details about the products and services offered by the bank. Working ...

Eastern Bank

Service Associate (Back Bay)

Boston, MA · On-site

$22/hr

Process various types of loan payments and credit card cash advances * Relative to all duties, must ... Ability to quickly learn all details about the products and services offered by the bank. Working ...

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Showing results 41-60

All JobsCard Services Associate JobsCard Services Associate Jobs in Boston, MA

Card Services Associate information

See Boston, MA salary details

$23.4K

$87.8K

$176K

How much do card services associate jobs pay per year?

As of Aug 17, 2026, the average yearly pay for card services associate in Boston, MA is $87,811.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,300.00 and $114,600.00 per year, depending on experience, location, and employer.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the most commonly searched types of Card Services jobs in Boston, MA?

The most popular types of Card Services jobs in Boston, MA are:

What are popular job titles related to Card Services Associate jobs in Boston, MA?

For Card Services Associate jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Card Services Associate jobs in Boston, MA look for?

The top searched job categories for Card Services Associate jobs in Boston, MA are:

Card Services Associate jobs near you

Service Associate - 20 hours

Eastern Bank

Dracut, MA • On-site

$22/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Eastern Bank rating

8.3

Company rating: 8.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

47th of 171 rated banks

Job description


Starting Rate: $22.00
Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).
Major Responsibilities:
Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a "hybrid" position is authorized.
Account Representative Duties:
Works toward achieving specific individual sales and service goals through the following activities:
  • Opens deposit accounts
  • Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
  • Closes loans for customers for applicable business lines (i.e. consumer lending)
  • Makes referrals to other bank business lines and third-party partners
  • Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
  • Responsible for operational compliance and adherence to policy
  • Handles daily account maintenance and other service issues as necessary
  • Understands and provides support in achieving quarterly sales

Teller Duties:
  • Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
  • Cash checks for customers and non-customers according to bank policy
  • Process and properly record the sale of monetary instruments (i.e. official bank checks)
  • Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
  • Process foreign currency purchases and sales
  • Process various types of loan payments and credit card cash advances
  • Relative to all duties, must adhere to all bank policies and procedures

Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.
Qualifications:
  • Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.
  • Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
  • High school diploma or equivalent required
  • 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
  • Some banking experience is preferred (e.g., teller or otherwise) is a plus.
  • Basic business acumen and professionalism is a must.
  • The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
  • Ability to build relationships and strong alliances across the organization.
  • Ability to quickly learn all details about the products and services offered by the bank.

Working Conditions:
  • Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact.
  • Incumbent must be able to transport items weighing 15 pounds or more.

About Us
At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.
Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.
At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you're excited about this role but your experience doesn't fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.

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