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Card Services Associate information

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.
What are popular job titles related to Card Services Associate jobs in Hawaii? For Card Services Associate jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Card Services Associate jobs in Hawaii look for? The top searched job categories for Card Services Associate jobs in Hawaii are:
Card Services Associate jobs near you
Infographic showing various Card Services Associate job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Customer Service Associate (HELE Salt Lake | Part-Time)

Par Pacific

Honolulu, HI • On-site

$17.15 - $21.15/hr

Full-time, Part-time

Re-posted 26 days ago

Par Pacific rating

8.0

Company rating: 8.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

31st of 86 rated oil and gas companies

Job description

Customer Service Associate (HELE Salt Lake | Part-Time)
Posting Start Date: 7/28/26
Job Location (Short): O'ahu, Honolulu, Hawaii
HELE Customer Service Associate / Convenience Store Cashier
Salary Range: $17.15 - $21.15 Hourly
$3.00 shift differential eligibility
Work Location: 4259 Lawehana St, Honolulu, HI 96818
The Opportunity:
Howzit! We are Par Pacific Holdings, Inc., voted Ho'okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue.
This position, in one of our HELE convenience stores, is a great place to set out on a career path. Our retail vision is Super Fast, Crazy Clean, Always Kind. We seek to provide both fuel, food and other conveniences to our local Hawaiian community. We welcome and encourage collaborative innovation from our employees, and you'll become part of a team that embodies heart, integrity, creativity, and respect.
Primary Job Responsibilities:
  • Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump.
  • Accurately ring up all sales on POS system, comply with all cash handling procedures including other payment types for products sold.
  • Responsible for all cash and other forms of tender, (e.g. coupons, credit card transactions).
  • Comply with company policies and store procedures, including all safety and environmental policies and procedures.
  • Responsible for receiving, stocking & organizing merchandise.
  • Assist in maintaining proper inventory levels and shift audits.
  • Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job-related meeting/trainings as needed.
  • Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site.
  • Assist with identifying equipment problems and report as needed.
  • Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned.

Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.
Physical Demands:
  • Ability to stand and/or walk for an entire shift.
  • Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps.
  • Ability to communicate effectively in English.
  • Ability to follow safety procedures (e.g. respond to safety alarms, contact 911 for emergencies).
  • Frequent reaching overhead, gripping, wrist movements, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping.
  • Frequent squatting and kneeling required for obtaining and/or replenishing items.
  • Ability to push/pull with arms up to a force of 20 pounds (while utilizing a hand-truck).
  • Frequent lifting of 20 pounds or less from floor to waist, overhead, and carry a short distance.
  • Occasionally required to lift up to 50 pounds.
  • Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs.

Note: There may be exposure to gas fumes and solvents, and occasional noise.
Qualifications:
To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.
Additional qualifications include:
  • High School Diploma or GED preferred.
  • Experience in retail sales and handling cash preferred.
  • Perform basic math accurately.
  • Ability to communicate in English (orally and in writing), including proficient telephone communication skills.
  • Ability to work various shifts as scheduled, and arrive on time.
  • Ability to work with equipment, tools and materials as required.
  • Ability to perform essential duties and work in the conditions as described.

About Us
We're part of a corporation, which has a presence in Texas, Hawaii, Montana, Wyoming, Washington, and Idaho. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.
Our Retail Operations
We own and operate 90+ retail locations in Hawaii under the HELE brand and 30+ retail locations in Washington and Idaho under the nomnom brand.
Our Headquarters
Par Pacific Holdings, Inc., based in Houston, Texas, owns, manages, and maintains interests in energy and infrastructure businesses. We are a growing energy company focused on renewable and conventional fuels in the Western United States. Par Pacific also owns 46% of Laramie Energy, LLC, a natural gas production company with operations and assets concentrated in Western Colorado. Our common stock is publicly traded on the NYSE under the trading symbol "PARR".
Our Refineries and Logistics Operations
We own and operate refineries in Hawaii, Montana, Washington, and Wyoming, with total operating throughput capacity of over 218 Mbpd. Par Pacific owns and operates one of the largest energy networks in Hawaii with 94,000 bpd of operating refining capacity, a logistics system supplying the major islands of the state and 90 retail locations. In the Pacific Northwest and the Rockies, Par Pacific owns and operates 125,000 bpd of combined refining capacity and related multimodal logistics systems.
Par Pacific is an Equal Opportunity Employer
Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.
Note: Par Pacific will not accept calls from third-party recruiters. All candidates are required to apply through this web posting.

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