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Facilities Manager / Lead Maintenance Technician

Heartland Restaurant Group | A Dunkin' Franchisee

At Heartland Restaurant Group (HRG), we believe our people are our greatest asset. As one of the fastest-growing Dunkin' franchisees in the country and consistently recognized as a Top Workplace, we've spent the last 17 years building an exceptional team and expanding throughout Western Pennsylvania, the Pittsburgh region, Southeastern Ohio, and Northern West Virginia. Today, more than 1,700 Team Members support operations across 79 Dunkin' restaurants, and we're continuing to grow.

We're looking for an experienced Facilities Manager / Lead Maintenance Technician to lead the daily operations of our Facilities Department while serving as the team's senior working technician. This is a hands-on leadership role responsible for overseeing maintenance operations and vendor relationships while actively performing repairs, troubleshooting equipment, and working alongside the Facilities team.

The ideal candidate is a proven leader who isn't afraid to roll up their sleeves. You'll spend time both leading the department and working in the field, setting the standard for quality, productivity, and customer service.

What You'll Do

Lead the Facilities Department

Oversee the day-to-day operations of the Facilities Department across all restaurant locations.

Lead, coach, schedule, and develop Facilities Technicians.

Prioritize work orders, preventative maintenance, emergency repairs, and capital projects.

Develop department goals, procedures, and maintenance standards.

Recruit, train, mentor, and evaluate Facilities team members.

Serve as the Lead Maintenance Technician

Act as the department's senior technician by working alongside the team in the field each day.

Perform advanced troubleshooting and repairs on restaurant equipment and building systems.

Lead by example through hands-on involvement in repairs and emergency service calls.

Assist technicians with difficult repairs and provide technical guidance and training.

Ensure repairs are completed safely, efficiently, and to HRG quality standards.

Facilities Maintenance

Oversee and actively participate in the repair and maintenance of:

HVAC systems

Restaurant equipment

Plumbing

Electrical systems

Carpentry

Drywall and painting

Flooring and ceiling systems

Exterior building maintenance

Preventative maintenance programs

Emergency building repairs and board-up services

Vendor & Contractor Management

Manage outside contractors and service providers.

Obtain bids, negotiate pricing, and monitor project performance.

Hold vendors accountable for workmanship, safety, warranties, and project schedules.

Build strong relationships with preferred vendors and suppliers.

Safety, Budget & Compliance

Ensure compliance with all local, state, and federal regulations.

Conduct facility inspections and identify opportunities for improvement.

Manage department budgets, repair expenses, and capital project costs.

Maintain maintenance records, warranties, inspections, and project documentation.

Recommend cost-saving initiatives while maintaining high-quality standards.

What We're Looking For

5+ years of commercial facilities, restaurant maintenance, or building maintenance experience.

Previous leadership or supervisory experience managing maintenance technicians.

Strong hands-on experience with HVAC, plumbing, electrical, restaurant equipment, carpentry, drywall, painting, and general building maintenance.

Strong troubleshooting, organizational, communication, and leadership skills.

Comfortable working with tools daily while also managing people, vendors, budgets, and projects.

Experience with maintenance management software (CMMS) or similar software is a plus.

Ability to lift up to 50 pounds and perform the physical demands of the position.

Schedule & Work Environment

This is a working leadership position that requires flexibility and field involvement.

Regular travel throughout HRG's restaurant footprint.

Weekend, evening, and overnight work during major repairs.

On-call availability for emergency maintenance situations.

Daily field work alongside the Facilities Team is expected.

Why Join Heartland Restaurant Group?

At HRG, you'll have the opportunity to build, lead, and improve every restaurant in our growing organization while remaining hands-on in the work you enjoy.

We offer:

Competitive salary

Company vehicle

Medical, Dental & Vision Insurance

Paid Time Off

401(k) with Company Match

Professional development and technical training

Career advancement opportunities

A collaborative leadership team

The opportunity to lead a growing Facilities Department while continuing to work as a skilled technician

If you're a leader who enjoys mentoring others but still loves working with your tools, solving problems, and taking pride in every repair, we'd love to hear from you.

Apply today at Work4HRG.com