Capacity Manager Jobs in Cambridge, MA (NOW HIRING)

Category: Workforce Management

Application Deadline: Ongoing until positions are filled.

About TP: TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture: At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer: TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Oversee execution support for language- and region-specific validation cycles

Support administration of BrowserStack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals)

Execute approved manual test cases and approved business-facing regression suites.

Support post-deploy production validation planning, coordination, and execution.

Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.

Maintain execution records, test assets, and operating documentation.

Provide standardized status inputs and reporting support to Program Management.

Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required.

Experience: 2-4+ years in testing, validation support, customer operations, or multilingual execution support roles.

Language expectations: Coverage across English, French, Spanish, Portuguese; Arabic is desirable.

Functional proficiency: Able to execute scripted validation steps, document issues clearly in English, and support language- or market-specific test cycles.

Tool expectations: Basic BrowserStack and Jira fluency preferred; if not already proficient, vendor should include onboarding assumptions.

Operating strengths: Consistency, documentation discipline, and ability to support recurring regression and production-validation windows without heavy retraining.

Strong written and verbal English communication, French/Spanish strongly preferred.

Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.

Comfort operating in a hybrid manual-plus-automation model.

Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.

Experience supporting global, multilingual, persona-based, or market-variant validation preferred.

Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.

Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.