Develop and implement quality assurance strategies and processes for capacity management initiatives * Create and present regular reports on network availability and quality metrics to stakeholder ...
Develop and implement quality assurance strategies and processes for capacity management initiatives * Create and present regular reports on network availability and quality metrics to stakeholder ...
In this role you will provide workflow task quality, capacity management workflow and support services for publication management. An attention to detail is a crucial skill for this role supporting ...
In this role you will provide workflow task quality, capacity management workflow and support services for publication management. An attention to detail is a crucial skill for this role supporting ...
Provide agent role duty planning, rotational staffing, and resource capacity management. Provide incident reporting and metrics. Assess and evaluate DoD client enterprise cloud questions and usage.
Provide agent role duty planning, rotational staffing, and resource capacity management. Provide incident reporting and metrics. Assess and evaluate DoD client enterprise cloud questions and usage.
Salesforce Scrum Master & Project Manager
Reston, VA ยท On-site +1
$70 - $75/hr
Profile: this role is very much a base as a Scrum Master with the addition of Project management in that this person will oversee the product and allocate capacity management, oversee the Jira ...
Salesforce Scrum Master & Project Manager
Reston, VA ยท On-site +1
$70 - $75/hr
Profile: this role is very much a base as a Scrum Master with the addition of Project management in that this person will oversee the product and allocate capacity management, oversee the Jira ...
Senior Infrastructure Engineer
Chantilly, VA ยท On-site
$111K - $151K/yr
In this role, you will leverage your experience in power and cooling capacity management to estimate and optimize resource utilization within the datacenter. You will create detailed diagrams using ...
Senior Infrastructure Engineer
Chantilly, VA ยท On-site
$111K - $151K/yr
In this role, you will leverage your experience in power and cooling capacity management to estimate and optimize resource utilization within the datacenter. You will create detailed diagrams using ...
Resource Planning and Capacity Management * Cost Estimating and Budget Controls * Project Controls and Performance Monitoring * Executive Reporting and Dashboard Development * Stakeholder Engagement ...
Resource Planning and Capacity Management * Cost Estimating and Budget Controls * Project Controls and Performance Monitoring * Executive Reporting and Dashboard Development * Stakeholder Engagement ...
Build and maintain capacity management dashboards to improve visibility into storage utilization, system health, resilience, and lifecycle planning Backup & Recovery * Install, configure, and ...
Build and maintain capacity management dashboards to improve visibility into storage utilization, system health, resilience, and lifecycle planning Backup & Recovery * Install, configure, and ...
Build and maintain capacity management dashboards to improve visibility into storage utilization, system health, resilience, and lifecycle planning Backup & Recovery * Install, configure, and ...
Build and maintain capacity management dashboards to improve visibility into storage utilization, system health, resilience, and lifecycle planning Backup & Recovery * Install, configure, and ...
Data Storage Engineer (SME)
Fort Belvoir, VA ยท On-site
Build and maintain capacity management dashboards to improve visibility into storage utilization, system health, resilience, and lifecycle planning Backup & Recovery * Install, configure, and ...
Data Storage Engineer (SME)
Fort Belvoir, VA ยท On-site
Build and maintain capacity management dashboards to improve visibility into storage utilization, system health, resilience, and lifecycle planning Backup & Recovery * Install, configure, and ...
Data Storage Engineer (SME)
Fort Belvoir, VA ยท On-site
Build and maintain capacity management dashboards to improve visibility into storage utilization, system health, resilience, and lifecycle planning Backup & Recovery * Install, configure, and ...
Data Storage Engineer (SME)
Fort Belvoir, VA ยท On-site
Build and maintain capacity management dashboards to improve visibility into storage utilization, system health, resilience, and lifecycle planning Backup & Recovery * Install, configure, and ...
Build and maintain capacity management dashboards to improve visibility into storage utilization, system health, resilience, and lifecycle planning Backup & Recovery * Install, configure, and ...
Build and maintain capacity management dashboards to improve visibility into storage utilization, system health, resilience, and lifecycle planning Backup & Recovery * Install, configure, and ...
Infrastructure Delivery Manager
Herndon, VA ยท On-site
... capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established ...
Infrastructure Delivery Manager
Herndon, VA ยท On-site
... capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established ...
Director, Supply Chain Planning-Paper
Richmond, VA ยท On-site
$180K - $204K/yr
The Director oversees the entire planning ecosystem-integrating capacity management, inventory optimization, and cost-reduction initiatives-while leading a high-performing team to maintain world ...
Director, Supply Chain Planning-Paper
Richmond, VA ยท On-site
$180K - $204K/yr
The Director oversees the entire planning ecosystem-integrating capacity management, inventory optimization, and cost-reduction initiatives-while leading a high-performing team to maintain world ...
... capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established ...
... capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established ...
... capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development, which could require travel to established ...
... capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development, which could require travel to established ...
... capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development, which could require travel to established ...
... capacity management, etc. This role supports data centers in various operational stages The position may be assigned to a facility still under development, which could require travel to established ...
Software Development Manager, EC2 Core Consoles
$142K - $187K/yr
We are expanding our capacity management initiatives to support high growth at large scales and create novel markets to support the computing needs of our customers. The ideal candidate is passionate ...
Software Development Manager, EC2 Core Consoles
$142K - $187K/yr
We are expanding our capacity management initiatives to support high growth at large scales and create novel markets to support the computing needs of our customers. The ideal candidate is passionate ...
... capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established ...
... capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established ...
... capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established ...
... capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established ...
Software Development Manager, EC2 Core Consoles
Arlington, VA ยท On-site
$142K - $187K/yr
We are expanding our capacity management initiatives to support high growth at large scales and create novel markets to support the computing needs of our customers. The ideal candidate is passionate ...
Software Development Manager, EC2 Core Consoles
Arlington, VA ยท On-site
$142K - $187K/yr
We are expanding our capacity management initiatives to support high growth at large scales and create novel markets to support the computing needs of our customers. The ideal candidate is passionate ...
Capacity Management information
What are the typical daily responsibilities of someone working in Capacity Management?
In a Capacity Management role, your typical day involves monitoring resource usage, analyzing trends, and forecasting future capacity needs for systems, teams, or infrastructure. You'll collaborate closely with IT, operations, and business units to ensure demand aligns with available resources and proactively address potential shortfalls. Regular report generation, stakeholder meetings, and recommending cost-effective solutions are key aspects of the job. The environment is often fast-paced and dynamic, requiring effective multitasking and clear communication to maintain optimal performance across the organization.
What are the key skills and qualifications needed to thrive in the Capacity Management position, and why are they important?
To excel in Capacity Management, you need strong analytical abilities, proficiency in data analysis, and a background in operations or IT with a relevant degree. Familiarity with capacity planning tools, demand forecasting software, and ITIL or related certifications is often required. Excellent problem-solving, communication, and collaboration skills set candidates apart in coordinating with cross-functional teams. These skills ensure the organization can proactively meet resource demands, minimize bottlenecks, and optimize operational efficiency.
What is a Capacity Management job?
A Capacity Management job involves ensuring that an organization's IT infrastructure and resources can meet current and future demands. Professionals in this role analyze system performance, forecast capacity requirements, and optimize resource allocation to maintain efficiency and cost-effectiveness. They collaborate with various teams to prevent resource shortages or over-provisioning. Their work helps ensure seamless operations and supports business growth.

Full-time
Medical, Retirement, PTO
Posted 11 days ago
Job description
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity: We are seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead to ensure the highest standards of quality in our IT network incident management processes. The ideal candidate will develop and implement quality assurance processes aligned with ITIL best practices, focusing on the effective handling and resolution of IT incidents to minimize service disruptions and maintain optimal IT service delivery.
Responsibilities:
- Manages and mentors the network incident management QA team
- Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
- Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
- Delivers briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
- Ensures senior management are always informed of appropriate activities and issues (early and frequently)
- Ensures compliance with process-specific standards and policies, and stays abreast of process changes
- Develop and utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
- Support measurement and reporting for weekly and monthly meetings and as required
- Identify areas for improvement in practices and recommend solutions
- Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
- Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
- Leads efforts ensuring high performance and quality are consistent
- Develop and maintain customer required and identify and recommend changes or additions to quality metrics and KPIs
- Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
- Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved
- Monitor and analyze incident metric data to identify trends and potential issues
- Collaborate with network operations, engineering, and support teams to implement improvements
- Develop and implement quality assurance strategies and processes for capacity management initiatives
- Create and present regular reports on network availability and quality metrics to stakeholder
Qualifications:
- TS/SCI with poly required
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
- 10+ years of experience in network operations, quality assurance, or related roles
- Good working knowledge of the Service Management workflows and ITSM processes
- ITIL V3 or 4 certification and training
- Experience with Network Incident Management processes and practices
- Hands-on experience with incident management tools (e.g., ServiceNow, Remedy).
- Strong understanding of network technologies and capacity management principles
- Proficiency in QA methodologies, tools, and best practices
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
- Experience with network monitoring and performance management tools
Desired:
- Experience in a leadership or mentoring role
- Advanced ITIL certifications or training
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$120,800 - $265,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.